Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

“Wrong ie tahini? 7”

Posted 6 months ago

I'm not sure I understand your message. If you have a question or need assistance with something related to tahini or any other topic, please provide us with more details at Support@urotuning.com.

Posted 6 months ago

“never got the package”

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Posted 6 months ago

I'm sorry to hear that you never received your package. We understand how frustrating this can be. Please reach out to our customer support team at Support@urotuning.com as soon as possible so that we can investigate the issue and assist you in resolving it. We value your business and want to ensure that you receive your order as quickly and smoothly as possible. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.

Posted 6 months ago

“I do not recommend Urotuning. I ordered a coolant hose I really needed to replace, and it arrived damaged. I emailed them about the issue immediately, and it took them 3 days to reply. They asked me to email them a photo of the box, which I did (and as if it matters). It’s now been 4 days since I responded with the requested image, and there has been no response. None. Zip. Zero. I’ve emailed them about 3 more times since too with no response. I also called customer support a few times and sat on hold of over 15 minutes only to have the call disconnected. If, however, you call sales, your call will be answered quickly, but they won’t help with any issues with a damaged item. The representative also wrote, “I will have to reach out to VW as we get these directly from them regarding the damages”. Sorry, but that’s between Urotuning and whomever they purchased the hose from. Urotuning needs to take care of me, the customer, now. In this context, Urotuning is not the customer, I am. They appear to have their customer service backwards, and it shows. Generally, people buy car parts because they need them, as was the case with me. I don’t have weeks for them to sort the issue with their supplier. I bought the part from Urotuning, and Urotuning needs to take responsibility, and they aren’t. Urotuning is acting as if it’s a middleman and has to sort an issue between a buyer and a seller, which is far from the case. Nowhere on their site does it state that they have to resolve the issue first with their supplier before resolving the issue with their customer. Also, they don't have an option in their Returns portal to return a damaged item for a refund. If you don’t mind receiving a damaged part and then waiting who knows how long for Urotuning to work it out with their supplier before making it right with you all while your car needs an urgent repair, and if you don’t mind them not answering your emails and waiting on hold of dozens of minutes only for the call to be disconnected, then I highly recommend Urotuning. Update. I finally got a response. Urotuning refuses to take responsibility for the damaged part. According to their representative named Brandon, "Any returns or refunds will come from them [the manufacturer] as this part was drop shipped by them." I didn't buy this part from the manufacturer, I bought if from Urotuning. To say your customer service is abysmal would be an understatement.”

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Posted 7 months ago

We are sorry that you feel this way. We issued you a full refund and informed you that we are doing so. We DID take responsibility for the damaged part. We did not ask for you to send it back to us either.

Posted 6 months ago

“Really flimsy and bad description and picture of what it actually is”

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Posted 7 months ago

I'm sorry to hear that you found our product description and picture to be inadequate. We appreciate your feedback and take it seriously. We will work on improving our product descriptions and images to provide clearer and more accurate information to our customers. If you have any specific suggestions or if there's anything else we can do to assist you, please feel free to let us know. Your input is valuable to us, and we aim to enhance your shopping experience. Thank you for bringing this to our attention.

Posted 6 months ago

“This a well design bolt but does NOT fit mk4 VW Jetta 1.8t.”

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Posted 7 months ago

We are very sorry to hear this bolt did not fit. This is an OEM rear caliper bolt from VW for an mk4. Do you have aftermarket calipers on the vehicle?

Posted 6 months ago

“Gasket was not a good fit It collapsed and broke”

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Posted 7 months ago

We apologize for the inconvenience you've experienced with the product's fitment and the issue with the gasket. This is certainly not the experience we aim to provide, and we appreciate your feedback. Product fitment and quality are of utmost importance to us, and we want to make this right for you. To address the issue with the collapsed and broken gasket, please reach out to our customer support team at Support@urotuning.com. They will assist you in finding a suitable solution, which may include a replacement or refund for the defective product. Your satisfaction is our priority, and we want to ensure that you have a positive experience with our products in the future. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 7 months ago

“My package was delayed by 5 days !! Then I was missing the harsh weather protector for an r intake !! Needless to say I was taken by 69.99 for item I paid for and didn’t receive !! Along shipping fee ! Which did not come when expected!! All to say a total disappointment !! Al round !!”

Helpful Report

Posted 7 months ago

We deeply apologize for the inconvenience and disappointment you've experienced with your recent order. Your feedback is invaluable to us, and we are taking immediate steps to address the missing harsh weather protector for your R intake. We want to assure you that we are actively reaching out to IE to expedite the shipment of the missing part. Additionally, we are committed to ensuring you receive a refund for any amount you paid for items not received as part of your order. Thank you for bringing this matter to our attention, and we appreciate your understanding. We are indeed here to help, and we encourage you to contact us in the future if you encounter any issues like this. Your satisfaction is our priority, and we look forward to resolving this situation to your satisfaction.

Posted 7 months ago

“Parts never arrived.”

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Posted 7 months ago

We apologize for the inconvenience you experienced with your order, and we appreciate your patience during this situation. It appears that the shipping company encountered issues in delivering your parts and subsequently returned the shipment to us. As a result, we processed a refund for your order. We understand that this must have been frustrating, and we're truly sorry that you were not able to receive the parts you ordered as expected. Your satisfaction is important to us, and we are continuously working to improve our shipping and delivery processes to avoid such situations in the future. If you have any further questions or concerns or if there's anything else we can assist you with, please do not hesitate to contact our customer support team at Support@urotuning.com. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding as we strive to provide you with a better shopping experience in the future.

Posted 7 months ago

“It doesn't go with Audi A3 Gen 3 B motors as I was told it was capable. Now i have a down pipe on my car that I spent alot of money on. With a continuous CEL light that I have to clear. Second time I've ordered something for my car that I was told that it would fit and did not. You all need to do full research on your products you list and inform the sales people as well. 1st time was for an IE intake system that I had to send back and argue to get my full refund.”

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Posted 7 months ago

We sincerely apologize for the inconvenience you've experienced with the compatibility of our products with your Audi A3 Gen 3 B motor. We understand your frustration and the challenges you've faced in receiving products that were not suitable for your vehicle. We take your feedback seriously, and we want to clarify that we are continually working to improve our product listings and ensure accurate compatibility information. It's crucial for us to provide accurate guidance to our customers, and we are committed to doing better in this regard. Regarding your previous experience with the IE intake system, we want to clarify that our aim is always to provide a hassle-free and straightforward refund process for our customers. We apologize if there was any misunderstanding or inconvenience during that process. Thank you for bringing these matters to our attention, and we look forward to improving our products and services.

Posted 7 months ago

“Part didn’t fit on my vehicle. I contacted Urotunning and they told me the manufacturer would send a return label. I’ve sent multiple emails and called many times. No return label, no correct part and no answers. Buy parts somewhere else.”

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Posted 7 months ago

Hello Ernesto! Thank you for reaching out to us regarding this return. One of our team will have a return label in your inbox in the next few minutes. We apologize for the delay in setting up the return with our supplier, and we will be bringing this back to us instead of continuing to wait on them.

Posted 7 months ago

“I never received the item I ordered. It was the WRONG item. Ordered this back on July 22 and was sent back immediately after it took 7 days for a return label to be sent. It is now August 18 and am STILL WAITING FOR MY MONEY BACK!!!! Have gotten the run around ever since the wrong item was sent. All I want is my money back for your mistake that is all !!! No more products will ever be ordered by me again.”

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Posted 8 months ago

Hello Richard! Thank you for your Feedback on your return. It appears the return was received by Kies on August 7th. They have not yet issued a credit to us. This indicates they have not completed the inspection and verified that the return is good for resale. However, we are going to get your refund going. Sorry for the inconvenience.

Posted 7 months ago

“I ordered the F30 B58 intake, but I received the wrong one “G20 B58””

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Posted 8 months ago

We deeply apologize for the mistake in your order, where you received the "G20 B58" intake instead of the "F30 B58" intake that you had ordered. Your feedback is essential to us, and we're committed to rectifying this issue promptly. This error should not have occurred, and we take full responsibility for it. Our team is dedicated to ensuring you receive the correct product as quickly as possible. Please contact our customer support team at Support@urotuning.com, and they will work closely with you to arrange the return of the incorrect part and send you the correct "F30 B58" intake. Your satisfaction is our top priority, and we understand the importance of having the right parts for your vehicle. We apologize for any inconvenience this has caused and appreciate your patience as we work to make this right for you. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Posted 7 months ago

“Disappointed when I received the wrong size parts.ordered according to the company guide.This had cause an inconvenience in my service.Thankfully I was able to find the right part from a knowledgeable supplier”

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Posted 8 months ago

We genuinely apologize for the inconvenience you experienced due to receiving the wrong-sized parts from us. Your feedback is vital in helping us improve our services. It's disappointing to hear that the parts you received did not align with your expectations and caused a disruption to your service. We understand how crucial it is to get the right parts the first time. We'd like to assure you that we continuously strive to provide accurate guidance and deliver the correct parts to our customers. However, in cases where errors occur, we're grateful that you were able to find the right part from a knowledgeable supplier. If there's anything more we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us. We value your business and want to ensure you have a more positive experience in the future. Thank you for your understanding, and we apologize for any inconvenience this may have caused.

Posted 7 months ago

“Been messaging and messaging about my part I order on the 7th and nobody know where it is or what’s going on and I paid extra to be delivered early but I guess I lose my money and time it’s been 5 days now”

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Posted 8 months ago

Dear Brandon, We thank you for your feedback regarding UroTuning. We truly appreciate the time that you’ve taken to share your experience with us. The Turbo you ordered is a direct ship item from Shuenk. As we did not have the turbo in stock we needed to communicate with them for information regarding when this would be able to ship. We provided you with the timeline as soon as Shuenk could confirm, and the order in question was canceled and a full refund issued, as their timeline did not work for you. Please let us know how we can make things better for you. We would love to make the necessary adjustments so that you have a better experience with us. Thank you for bringing this to our attention. Sincerely, UroTuning

Posted 8 months ago

“Ruined my car”

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Posted 8 months ago

We are deeply sorry to hear about your car's situation, and we understand your frustration. However, we'd like to clarify that the specific intake part you mentioned typically does not have any issues that would lead to the damage you described. Our team takes product quality and customer satisfaction seriously, and we are committed to providing you with the best possible service. To better understand the situation and assist you in resolving it, we kindly ask for more details regarding the issues you've encountered. Please reach out to our customer support team at Support@urotuning.com, and they will work closely with you to investigate and address your concerns. Your feedback is invaluable to us, and we want to ensure that your car is back to its optimal condition. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving this situation.

Posted 7 months ago

“Package arrived but some parts are missing. Customer service is good they are ordering missing parts but it very time consuming.”

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Posted 8 months ago

Thank you for your feedback regarding your recent order from Urotuning. We genuinely apologize for the inconvenience caused by the missing parts in your package. While we're pleased to hear that you've had a positive experience with our customer service team, we understand that the process of ordering and receiving the missing parts has been time-consuming, and we regret any delays. Please know that we take your feedback seriously and are actively working to improve our processes to ensure a smoother and more efficient resolution in cases like this. Your satisfaction is our priority, and we appreciate your patience as we work to provide you with the missing parts as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact our customer service team, who will be more than happy to assist you throughout this process. Thank you for bringing this matter to our attention, and we look forward to making this right for you.

Posted 7 months ago

“Got sent the wrong item, submitted a return request and was told to pay for return shipping to receive the correct item. I was then ghosted by customer service when I emailed them about it.”

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Posted 8 months ago

We apologize for the inconvenience you experienced with your recent order from Urotuning. It appears there was a mix-up with your item, and we regret any frustration this may have caused. As stated in our email we have waived all fees as this was an error on our end. We would like to clarify that your feedback is extremely important to us. Initially, there may have been some confusion regarding the return process, but we want to assure you that we have since reviewed your case thoroughly. Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.

Posted 7 months ago

“This is NOT an upgrade from plastic flange. This broke when installing the temp sensor retention clip. Better getting plastic flange compared to this POS. Urotuning response was also slow, and I needed to get another part shipped from somewhere else.”

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Posted 8 months ago

We appreciate your feedback regarding your recent purchase from Urotuning, and we apologize for the inconvenience you've encountered. It's essential for us to address your concerns. We'd like to note that the part you received appears to have been defective, which is not representative of the quality we strive to deliver. We sell a significant number of these parts without issues, and this incident appears to be an unfortunate exception. We sincerely apologize for any delays you experienced in our response and for the need to source another part from elsewhere to address the situation promptly. We understand your frustration and want to assure you that we take product quality seriously. Thank you for bringing this matter to our attention, and we appreciate your understanding as we strive to improve our processes and deliver the service you deserve.

Posted 7 months ago

“These products that I purchased I have not received as of yet.”

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Posted 8 months ago

We appreciate your feedback regarding your recent purchase from Urotuning. We're sorry to hear that you haven't received your products, even though the tracking information indicates delivery to your address. We understand the frustration this situation has caused and want to assist you promptly. To investigate and resolve this issue, please contact our customer support team at Support@urotuning.com. They will work closely with you to verify the delivery details and find a solution to ensure you receive your products as intended. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you further.

Posted 7 months ago

“Uro tuning sent me the wrong part, making the time delayed off when I’m supposed to receive my car back.”

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Posted 8 months ago

We apologize for the inconvenience caused by the incorrect part you received and for the delay it has caused in your car repair process. Your feedback is valuable, and we take full responsibility for this error. To address this issue promptly, please contact our customer support team at Support@urotuning.com. They are dedicated to helping you obtain the correct part as quickly as possible. We understand the importance of timely service, and we're committed to making this right for you. Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

Posted 7 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

UroTuning Reviews