UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,527 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,527 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 24th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great time on shipping and went in simply”

Helpful Report

Posted 3 years ago

“Horrible customer service. Shipment came in 5 different segments. Zero communication. Will never use this website again for any part or service.”

Helpful Report

Posted 59 minutes ago

Andrew, We are sorry that you had a bad experience shopping with us. Please understand that the items you ordered were not all stated as "in stock" on our site and shipped directly from the suppliers. On your order, multiple items came from different locations. If these were items that were stated in stock on our site they would have all shipped from us. As for the communication I see our system emailed you the information it may have gone to your spam folder as separate emails were sent for the tracking. I see that you are working with Kelsey to return your items. We would be more than happy to return the items for you if you do not wish to keep them.

Posted 51 minutes ago

“Geoffrey was very knowledgeable and helpful. The item was shipped fast and the quality of the product was superb. Thanks so much Uro Tuning.”

Helpful Report

Posted 1 hour ago

“efficient and pro-active when required”

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Posted 7 hours ago

“Great fit and was exactly as advertised. Worked perfectly with the newly installed turbo. Thank you for the quick shipping and price! Highly recommend.”

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Posted 12 hours ago

“They helped me sort through a stock issue and I got what I needed!”

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Posted 12 hours ago

“Got the part I needed quickly and cheaper than anywhere else I looked.”

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Posted 17 hours ago

“Parrts came on time and in good shape. The fit, form, and function were correct in every way. Glad to have hooked up with this supplier. I look forward to many future transactions. P.S. I will take more pix this was fast pace job.”

Helpful Report

Posted 18 hours ago

“I am giving only 1 star not because your service is trash it is because I have only recieve a partial delivery from Flow Designs for my MK6 GTI kit. But I gave 5 stars for customer service. Kelsey Gangwer one of your service specialists has been great on trying to fix the problem.”

Helpful Report

Posted 19 hours ago

We are very sorry to hear that your experience has not been the best. I see that we have been in contact with Flow designs in Australia in regards to your 3rd package. They are investigating this for us and we are at the mercy of DHL to locate it and make sure it is delivered to you. If the package is lost we will make sure to make this right for you.

Posted 18 hours ago

“Rear subframe bushings make the car handle great.”

Helpful Report

Posted 21 hours ago

“On March 4th, I decided to blow some bonus money and splurge on a TCR muffler for my GTI. When ordering, the website gave me the option to add a 55mm exhaust band clamp to the order. I did this specifically because I figured it would surely be the size that I would need to complete the install quickly and easily. I received the clamp right away, and stashed it away while I waited for the muffler to arrive, knowing it would likely take a fair bit of time as the item was to ship from Germany. But after a month, I noted that the muffler had not even shipped so I contacted customer service to see if I could just get some idea of when the muffler might at least ship. I was told that the item would likely not ship for another 2 to 3 months. See, the thing about impulse buys is that sellers need to get them into the hands of the customer quickly, so they don't have time to rethink their purchase. Waiting a month gave me plenty of time to think of all the other things I could be buying with $700+ instead of a muffler. So, I opted to cancel the order. At that time, I decided to just keep the 55mm clamp thinking that I'd likely order something else someday in the future. And I've continued shopping for exhausts, and while I haven't found anything, what I have learned is that the 55mm clamp that I ordered with the TCR muffler is actually too small for a 2018 VW GTI, so even if I DO order something else in the future, I'll also need to order the correct 65mm clamp. Based on this entire experience, I'd likely rate Urotuning lower than 3 stars excapt that, at the very least, customer service was very good. They responded to may emails quickly, and did not give me any trouble cancelling my order. Thank you for your help again, Kelsey! Eurotuning, go ahead and put that TCR muffler in the container coming from Germany and reach out to me. Maybe I'll make that purchase anway.”

Helpful Report

Posted 21 hours ago

Tony, We are sorry to hear that you did not have a good experience with your purchase. The TCR mufflers are a bit challenging to get from Germany as you mentioned. We do our best to state this information on our site so our customers know before making the purchase. We also have a dedicated sales team that you can reach out to before you purchase to confirm availability or at least get an estimated lead time for the item. We are pleased to hear that Kelsey was great at assisting you. If you need anything else in the future please feel free to contact us!

Posted 18 hours ago

“So easy to search and select your parts. Everything that I have ordered so far have come before dateline and I have not had any issues. Really satisfied with the process and I will keep recommending and using Uro as my main site to order parts for ma bimmer.”

Helpful Report

Posted 23 hours ago

“These guys have never let me down with any of my purchases! They are fast shipping and most of their products are in stock for quick services. I will continue to use them for all my performance modification needs.”