US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products delivering what they promise”

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Posted 2 years ago

“Prices are great , fast shipping , awesome products.”

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Posted 2 years ago

“I really like Cate’s products I use many of them. One of my favorites is the coconut setting mist it’s so refreshing and u can use it throughout the day it makes a soft nice glow while hydrating ur skin💞💞👍✅”

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Posted 2 years ago

“Love the glitter flip liquid lipsticks! Always get compliments when wearing!”

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Posted 2 years ago

“This was my worst experience ever. The lipsticks are terrible, the colors are no where near what is on the website. I bought some $1 lipsticks they are better than your lipsticks. I trashed them all. I believe the models on your website are wearing some different lipsticks from what you are producing. The brown chaos that I ordered two of don't even resemble the shade that is on the website. Your products are nasty and fake. All of the colors are bad. Very poor. You will be out of business soon.”

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Posted 2 years ago

“I wasn't satisfied with the quality of the products and the return process was very inconvenient.”

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Posted 2 years ago

“Didn't like the quality. The products are made in China.”

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Posted 2 years ago

“Ciate has amazing products of such high quality. They have very fast shipping.”

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Posted 2 years ago

“Fast shipping and excellent communication.”

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Posted 2 years ago

“Love my Glitterflip! And I love the deal on it too! I bought 6 tubes and one ended up being out of stock so they emailed and let me know they could replace it or refund it. I’m so glad they were willing to replace it. I’ll have enough lipstick for the year now🤣”

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Posted 2 years ago

“BEST PRIMER HANDSDOWN!!”

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Posted 2 years ago

“LOVE the products and ease of shopping, but your shipping charges are outrageously expensive compared to other sites. Will make me think twice before ordering again.”

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Posted 2 years ago

“Love the sprakly lipsticks! Creamy and flattering!”

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Posted 2 years ago

“I loved my glitter storm lipstick in Apollo Berry. I going to get some of the other colors, too.”

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Posted 2 years ago

“I love this mascara!!”

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Posted 2 years ago

“The color of the lip gloss I received is absolutely nothing like the pictures. It is much, much darker. It is a color that I would never have ordered because I do not like dark colors on my lips. Also, there is no sparkle to the gloss though it is advertised as a sparkly lip color. No happy at all with this purchase”