US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get the free perfecter as promoted. I sent an email to customer service and have not heard back in three days. I want my Miss Piggy perfecter!”

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Posted 3 years ago

“The lipsticks don’t look anything like they do on the website.”

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Posted 3 years ago

“Did not have the glitter I expected.”

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Posted 3 years ago

“I placed my order 2 weeks ago. I was notified it was delivered five days ago- however I have not received it. I have emailed the customer service department, they're very slow in responding. I do not recommend anyone purchasing their products online since this issue is yet to be resolved.”

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Posted 3 years ago

“I hate to say that I was extremely disappointed with my shadow flip eyeshadow, it does change color but does not stay on and flakes off all over, I have other cheaper sparkly cream eyeshadow that actually stays on”

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Posted 3 years ago

“HORRIBLE customer service. I placed an order on a Saturday that qualified for free shipping, but because I needed the package for a gift by the following Friday I paid $6.50 to receive in 3-4 business days. They did not ship it until Tuesday or Wednesday so I did not receive in time. I emailed twice asking to have my shipping refunded and was ignored. HORRIBLE customer service.”

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Posted 3 years ago

“I have not received the product”

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Posted 3 years ago

“Your customer service stinks. The Miss Piggy gift box I ordered had a pallette box inside that was beat up and worn. You all assembled the gift box and knew it was beat up when you assembled it. I don't understand why your quality control sucks. This gift I bought looks used. Your customer service could not see the problem and their solution was to provide me instructions on how to just return the item. I will never purchase from you again.”

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Posted 3 years ago

“Still have not received my package.”

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Posted 3 years ago

“My package is lost in the mail somewhere so I cannot properly review the $60 of product I bought.”

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Posted 3 years ago

“I am very disappointed and very sad because my package never arrived after I was in my city, they returned it to me because you entered the wrong address.😡😡😡😡😡😡😡”

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Posted 3 years ago

“Item was not what I expected or wanted. Very dissatisfied.”

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Posted 3 years ago

“I'm a ciate customer for more than 3 years now, and I did not have that many complaints. However, this is a Bad quality product. The duo chrome is hard to see. The amount of product is ridiculous for the price, and the look in the eyes is not uniform. The worst part: it is impossible to return with Ciate. This was the first time I tried to return one product and I'm not able to do it. As soon as you open it, they do not accept returns. How can the customer check the quality? A really Bad experience with a brand I'm fan of. Really disappointed...”

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Posted 3 years ago

“Item missing from my order- I ordered 2 lipsticks and received only one. Customer service is taking their sweet time trying to make it right. Maybe it would be easier if they had a phone number.”

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Posted 3 years ago

“I received my shipment but I only had one lipstick and I ordered 3. I have emailed them 3 times with no response and I have no phone number to contact them. I'm not happy”