US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Umm, I haven't even received my package and you're demanding I review it? Maybe if you could get back to me on its status, refund or expedited shipping for a new order of the same items you would receive a better review. It's been out for delivery for 5 days. Still nothing.”

Helpful Report

Posted 4 years ago

“Package your customers items with more care.”

Helpful Report

Posted 4 years ago

“My item came in broken very disappointed”

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Posted 4 years ago

“Only received half my order, no response to my attempts to contact. The one thing I did receive (glitter flip) was OK. It is a bit sticky and drying, but the color was really fun and long lasting.”

Helpful Report

Posted 4 years ago

“My wife hasn’t used the actual product yet so I have no idea if it’s good or bad but your price for gift wrapping would’ve been good had you actually wrapped it instead of charge me $4 for a thin short ribbon on top of a cardboard box. I feel cheated and if you lied about actual gift wrapping im not all to sure your product will be any good.”

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Posted 4 years ago

“Haven't received. Customer service lacking.”

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Posted 4 years ago

“Never received my purchase!!”

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Posted 4 years ago

“Customer service awful. Will never order from you again. Shame, pretty lipsticks though.”

Helpful Report

Posted 4 years ago

US Ciate London is rated 4.1 based on 3,078 reviews