NakedWines.com Reviews

3.6 Rating 31 Reviews
68 %
of reviewers recommend NakedWines.com
3.6
Based on 31 reviews
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I've been waiting 2 weeks for my first delivery, when they say 1-4 days. They sure were quick to take the money from my account. The UPS tracking for over a week says "damaged we will let the shipper know" and nothing. No refund no re-delivery, nothing. Why should I be enticed to trust them and become a member, if I can't even get my first order?
NakedWines.com 1 star review on 31st March 2021 NakedWines.com 1 star review on 31st March 2021
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Posted 2 years ago
Take a chance on them to have a small wine party, but their delivery service sucks. Days before I needed the order, suddenly got a notification that the delivery service damaged the package (I assume they broke bottles). When I called the company to ask what my options were, telling them I was willing to pay extra to get a rushed overnight delivery, they had no options for me. Won't be using them again as long as they remain unreliable.
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Posted 3 years ago
After receiving an introductory voucher, I decided to give them a go. I have had no end of grief trying to get the parcel as they use the hell that is Yodel. The customer services are fantastic, but I refuse to use them again until they stop using Yodel.
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Posted 3 years ago
DON’T ORDER from this or any company that has NO PHONE contact! Nakedwines tells customers when called “We are not answering the phones”, with no message when or how to contact anyone live. They direct you to an email with a reply message that you can only send one email per topic, and then inform you that it will take days to get a response because they’re so busy. Too busy to give customer service??? So, what happens if you need clarification on an order or to make a correction to an order? NOTHING! IT’S IMPOSSIBLE! The customer service at Nakedwines sucks! It doesn’t exist. The online ordering process is cumbersome and confusing, which is why I needed to contact a live person.
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Posted 3 years ago
This company is a scam. Be careful. They maintained my credit card and are billing me without authorization for products that I did not receive. I have had to open a dispute with my credit card company.
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Posted 3 years ago
A great company which gives you the opportunities to try craft wines from around the world, and help them thrive. By subscribing, not only do you get reductions on every bottle of wine, but you also get great rewards, such as popular freebies, on a regular basis. I have tried some wonderful wines, knowing, in many circumstances, I have helped them get off the ground !
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Posted 4 years ago
Great introductory offer! Amazing customer service too, wine glasses were delivered damaged and so they sent out a new pair free of charge! The wine is also fantastic!
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Posted 5 years ago
NakedWines.com is rated 3.6 based on 31 reviews