USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong colour trainers in box”

Helpful Report

Posted 3 years ago

“Still waiting on my order should have arrived by 01/04/2021 no communication so no idea where my jeans are.”

Helpful Report

Posted 3 years ago

“Wrong item sent twice then denied sending wrong item I’m sure after you said I ordered it wrong when I reordered made extra caution about what I ordered and still ant wrong item again refused to refund the postal money for return said it was my fault customer service was useless didn’t like the fact there’s no telephone number to speak to some one worst experience of on line shopping ever your nearest competitor was faultless with a wrong item sent never shop with usc again”

Helpful Report

Posted 3 years ago

“Order was never received...and a nightmare to deal with still waiting for a response”

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Posted 3 years ago

“Terribly unhelpful and slow responding customer service. Also they don’t offer free returns.”

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Posted 3 years ago

“Ordering experience was good, payment easy but no delivery contacted both delivery company and USC nothing, paid and no goods, no communication, no explanation!”

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Posted 3 years ago

“I would ever again purchase any items for USC as the items I ordered were different to the items I received. The fact I had to pay for delivery and also return the items has only caused further frustration. Your customer service have dismissed the issue due to the statement “some garments may vary” whereas the garments are a different material.”

Helpful Report

Posted 3 years ago

“Usc use a company to deliver parcels “Hermes”,well I never received my clothes and shoes and it’s been 3 weeks and I carnt contact usc and speak to a real person you can only email and the don’t get back to u at all I’ve emailed 6 times,plus I’ve had contact from Hermes my stuff was delivered to the wrong address they found this out from the couriers gps!,now I’ve not heard from them since,no clothes and out of pocket,ya better off buying from eBay!!,the courier took a picture of my front door/wrong front door!!”

Helpful Report

Posted 3 years ago

“Really disappointed by USC service, ordered 2 jumpers both ‘in stock’ online however did not arrive as out of stock. When queried customer service said they would not come bk into stock as clearance, however they are still online to order. Should I have not ordered other items my £5 delivery charge would still have applied. Will never order from you again.”

Helpful Report

Posted 3 years ago

“No free delivery no free returns spent over £300”

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Posted 3 years ago

“Very poor service. I purchased Tommy Hilfiger and Boss underwear along with other purchases amounting over £500. All the underwear was in individual boxes and the state of the boxes was unbelievable as they were crushed and seemed to be opened. For an item this expensive and due to the current pandemic the boxes were not sealed either to identify if they were actually brand new and no one has had there hands all over them especially with it being an online order as you can understand if it has been on a shelf instore. You cannot ring customer service so I sent an email to which I have had no reply. I wanted to ask as I am aware of the return policy for underwear you cannot return due to health and safety standards and hygiene but it is OK for USC to send underwear which looks like returns / rejects. A very bad experience. Poor customer value.”

Helpful Report

Posted 3 years ago

“Still waiting for my items 1 week after ordering and paying extra for next day delivery!!!!!”

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Posted 3 years ago

“Ordered large Tommy Hilfiger briefs , returned and got resent 3 times because on the box it states large but the contents are medium , still only got medium , we said just send XL they will prob come as large . Usc sent a email saying that they won’t be resending me the correct size . Poor service , won’t be shopping here again .”

Helpful Report

Posted 3 years ago

“Won't use again. Charging for next day delivery and can't deliver on time. No contact apart from messenger. Poor customer service.”

Helpful Report

Posted 3 years ago

“Delivered wrong top. Then no stock so ordered a pair of jeans. Delivered wrong size jeans. Complained and sent back. They then sent right size but different colour. I give up and wouldn’t buy anything online again.”

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Posted 3 years ago

“I ordered 38 regular and received 34 regular???? Label says 38 regular but on the actual jeans their 34 waist 32 leg. Absolute disgrace”

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Posted 3 years ago

“Ordering online was easy. I got my goods and one of the jeans had the security tag still attached. I contacted customer services on the website but still have not had a response.”

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Posted 3 years ago

“Terrible customer service. 3 of the items I ordered were the wrong size, with the tag on the clothes not matching the label and so had to return. Contacted customer services to try to recoup the £5 returns delivery and was told that there had been no error identified. As stated labels and sizes on top did not match but clearly this had not actually been looked at. Will think twice about ordering again.”

Helpful Report

Posted 3 years ago

“Items arrived on time and one item still had the security tag attached. Contacted customer service to resolve the issue and was not given any apology just told to return the item for a refund!! Item returned over 5 days ago and still not received the refund. Won’t be ordering again as I’ve found the same item elsewhere but cheaper!”

Helpful Report

Posted 3 years ago

“The delivery was sent to my old adress and I have still not received this, it was not signed for by anyone”

Helpful Report

Posted 3 years ago

USC is rated 3.6 based on 37,486 reviews