Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

USC Reviews

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

Company Reviews

Product Reviews

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 x T Shirts for my son for Christmas. Lacoste T-shirt came beautifully packaged. Ralph Lauren T-shirt arrived screwed up in a ziplock bag. Had I walked in to the store I would not have purchased. So why would they think I would like it delivered in such a state. Contacted customer service, no response! Disappointed with service and lack of communication”

Posted 3 years ago

“not impressed these pants come our with 2 for £55 stickers on them when I wasn't aware of that promotion online. I would have taken advantage of that as a far better deal than I purchased at.”

Posted 3 years ago

“Recently received a pair of 574 trainers, fantastic looking retro trainers great with every day clothing, but, an in-grained mark on the toe has made me having to return them, just currently in the process, gutted, but also annoyed as they should of been quality checked prior to posting, and now having to spend a day off at the local Post office.”

Posted 3 years ago

“Not a great online shopping experience... expensive postage and during these times when you can’t try things on it all adds up. Wouldn’t use again”

Posted 3 years ago

“The polo I purchased as a gift is good. However. The way it was packaged for the price tag is unacceptable. It was screwed and thrown into the garment without any attempt at folding. Would only shop again if standards improve.”

Posted 3 years ago

“Love the online shop at USC. Clear and easy to use. Unfortunately because you have to pay to return clothes I won't shop again. Being 6ft4 means about half the stuff fits so being hit with a 15-20 pound charge to return clothes is not great.”

Posted 3 years ago

“Delivery was terrible twice the courier said there was no one in the house which was a total lie at the 3rd time of trying they left it at the door even though I had said leave with a neighbour absolutely terrible courier company think u need to change them they are shockkng”

Posted 3 years ago

“Purchased 2 Lacoste shirts when they arrived one shirt was screwed up in a ball buttons undone not what you would expect for a expensive shirt unfortunately Abbie from customer service was not helpful stating it doesn’t make the shirt faulty which I wasn’t implying. On that note I returned both shirts won’t be buying from USC again.”

Posted 3 years ago

“Really disappointed and will not be buying again. I have tried contacting customer service several times to go through the automated system and then left waiting for a real person to deal with my complaint. The item that was out of stock has not been refunded. The next day delivery took two days. It would have been really easy to clear this up and yet I can’t get hold of anyone. Very disappointing.”

Posted 3 years ago

“Took 5 days before order was even dispatched. No free delivery or returns despite spending a significant sum of money on 3 pairs of jeans. Not impressed.”

Posted 3 years ago

“Still awaiting on items . .”

Posted 3 years ago

“Great deals but shame you pay for delivery even though i ordered quite a few items and then had to pay again to return cost me nearly£8 to return 2 very light items.”

Posted 3 years ago

“Dont go for the next day delivery! You’ll pay for it and it will take over 24 hours if you order after 6pm! Don’t know how that works!”

Posted 3 years ago

“The product arrived wrong. I ordered some blue tommy shoes and they will arrive white. I have to return them”

Posted 3 years ago

“Thought it was shocking I had to pay delivery to a store even though I spent over £200...then had to pay to return an item. Thought this was very poor service”

Posted 3 years ago

“Disappointing service all round. Typical of a Sports Direct owned company. My first order wasn’t confirmed so I reordered- both came through at once and I couldn’t cancel either. Emailed customer service and it took days to reply- reasoning given - the pandemic. It’s mid July now and this cannot continue to be used as an excuse. And a very curt email just saying I couldn’t cancel once ordered. Charges for delivery and returning the duplicate order also excessive - as I said typical of SD. I won’t use USC again unfortunately.”

Posted 3 years ago

“You should be able to buy a returns label or something the cost of returning items is phenomenal”

Posted 3 years ago

“Delivery is a minimum of £5 no matter how much you spend. One item was out of stock which i was informed about after purchasing”

Posted 3 years ago

“Paid extra for next day delivery, still took a week to come. Packaging was terrible and the security tag had been left on one of my tops. Disappointing”

Posted 3 years ago

“I had to pay £6 for my return on top of initially paying for postage. Most retail organisations offer free returns and I think USC should do the same!!”

Posted 3 years ago

«
1
2
3
4
5
»

USC is rated 3.6 based on 37,486 reviews