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USC Reviews

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

Company Reviews

Product Reviews

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could leave a good review, but ordered by goods a week ago and have two issues: - two of the items I was charged for, then got an email to say they were out of stock afterwards which was so disappointing - I still haven’t received my order despite paying for next day delivery. Hermes are not giving me or USC any updates and a week later I don’t have my items nor have I received a refund. Absolute joke and nearly £200 out of pocket!”

Posted 3 years ago

“Not a good review unfortunately.. pair of trainers reduced thought I was getting for a good price, they arrived then I understood why.. really bad fit most uncomfortable trainers iv ever worn! Can I return??”

Posted 3 years ago

“Charged me but later on received email items are out of stock so why don’t you remove them from your list waiting for refund, tried to contact thorough email no response.”

Posted 3 years ago

“Item never arrived, contacted customer support and still heard nothing back”

Posted 3 years ago

“I’ve contacted you several times about a duplicate payment on my visa and no one has answered me”

Posted 3 years ago

“Easy to use website, products excellent quality, I ordered my products late Saturday night and they all arrived by Tuesday, was very impressed.”

Posted 3 years ago

“Charged me £6.99 for next day delivery, turned up 5 days later....complained to customer services and no one has still come back to me regarding this. Will never use this company again.”

Posted 3 years ago

“Pas du tout satisfait ! Ma commande a été perdue. Personne n'est capable de me livrer mon colis ou de rembourser alors que le colis est retourné à l'expéditeur !”

Posted 3 years ago

“Sent my items back for exchange in the same bag and they only sent half of t items back and customer services have said they didn’t receive it and they haven’t refunded me or replied”

Posted 3 years ago

“I like USC but the delivery service is poor,wrong adress was on my order and tried to change it and was not allowed,wish I could have just spoken to someone rather than the email service,I got my parcels but was unable to change the address which was a massive inconvenience.”

Posted 3 years ago

“I received the package with two missing products, what kind of reviw would you like me to give you? I sent you an email several times and you did not answer, neither the money nor the products I have back I received the dry package with two missing products, what kind of reviw would you like me to give you I sent you an email several times and you did not answer, neither the money or the products I have back...”

Posted 3 years ago

“You sent the wrong item and I have had to pay to return it. I would like a refund for the item, the delivery postage and the return postage ASAP.”

Posted 3 years ago

“I received my order of a shirt and a pair of shorts, both of which are absolutely fine. My trainers only turned up with the left foot in the box. Not a lot of use unless I want to hop everywhere! I emailed customer service and almost a week later I still haven't had anyone contact me to resolve the problem. Not very happy with the after service!!!!!”

Posted 3 years ago

“Shocking service been trying to get in touch had nothing back!”

Posted 3 years ago

“Rubbish customer service. Sent a message 10 days ago and still haven’t received a response. Thanks”

Posted 3 years ago

“Never received my parcel and hermes say they’re still waiting to receive the parcel. I’m still waiting for someone to update me with the investigation”

Posted 3 years ago

“Purchased armani t shirts on the 2 for £30 offer for my sons . They were very S so sent them back for an exchange to the next size up. I asked for any colour substitute if they were not in stock. They exchanged one, but automatically refunded £15 for the other as the colour I had originally ordered was out of stock for the bigger size, even though there were other colours available, and I asked for any colour. Now, they won't do anything. They won't offer me the second t shirt for £15, and expect me to pay full price ( £20) for the t shirt I'm missing.I asked if they can offer me a £5 discount but no.”

Posted 3 years ago

“My order has not arrived - no communication from you or Hermes”

Posted 3 years ago

“Don’t need 10 characters disgusting”

Posted 3 years ago

“Absolute rubbish - suckered me in with a ‘2 for £X’ deal then cancelled one item in the deal .. leaving me to pay their return postage fees AND extortionate delivery fees to cancel the purchase, or suck it up and pay over the odds. Incredibly poor customer services have ignored my requests to resolve the issue so far. Misleading business practices I think, AVOID this retailer.”

Posted 3 years ago

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USC is rated 3.6 based on 37,486 reviews