USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for a Return document so I can return the Paul shark trainers back”

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Posted 3 years ago

“I have placed many orders Over the past 2/3 months including 4 t shirts, 3 were delivered and they was the wrong colour ( on 3 separate occasions )and the other I found out over a week later was out of stock”

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Posted 3 years ago

“Ordered yesterday at 3pm paid 6.99 next day delivery and my order has just been processed at 17:45 today (the next day) still charged me the 6.99 though”

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Posted 3 years ago

“3 days late and emails telling me cancelled ???? Not a good service at all very unclear and no support”

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Posted 3 years ago

“Very pleased with the products how ever paid next day delivery amd item didnt arrive next day.. would of been 5 stars”

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Posted 3 years ago

“Products arrived when said. 4 out of 12 items i ordered weren't in stock though and meant nearly all of deals where not complete so had to pay alot more than expected with receiving 25 less items”

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Posted 3 years ago

“The first order I make was perfect all fit nicely and is beautiful. But my second order I made on 2nd June, till now I haven't received it. I have tracking same information. Please check it for me”

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Posted 3 years ago

“Still waiting to see if you have received my returns for an exchange.”

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Posted 3 years ago

“The sizes were big. Usually the sizes I ordered fit properly.”

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Posted 3 years ago

“Big selection as good prices. No option to exchange and delivery is over priced”

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Posted 3 years ago

“The order arrived promptly well within specified dates. But have been quite upset with the hermes courier as he opened the porch door and the front door and walked right into the lounge without being invited and didn't call out to let us know that he had come in.i was scared.”

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Posted 3 years ago

“Had a better experience then last time. In the past I have had to use customer services and lady was unreasonable and bad mannered.”

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Posted 3 years ago

“Customer pays for returns. Otherwise great”

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Posted 3 years ago

“Mixed review I’m afraid, A previous order still hasn’t arrived ! A reebok T-shirt was filthy and had a stain on the neck! And other clothing was way too small for the size on the label But that said the stuff that did fit was great and at a reasonable price”

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Posted 3 years ago

“I paid extra for next day delivery but didn’t receive them next day”

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Posted 3 years ago

“Delivery information after purchase is poor. Only after I’d sent an email to request some kind of idea of the estimated delivery date having already waited 5 days with no contact did I receive a generic notification. An actual reply to my request email came around four days after delivery, notifying me I’d had my delivery!!!??? “Ya think”?”

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Posted 3 years ago

“Hello USC! I want to say the following about your work: First of all, when I have a complaint about something, you often don't answer any of my messages. Secondly, when me and my friends order an item we sometimes need to wait for the confirmation of the order for over 3 days, and then you'll respond with something like: "Sorry, we don't have some of these items at this moment.", and you send me the rest of the items in the order, without asking for my opinion. And sometimes these items that you send out to me aren't needed anymore, since some of the items are unavailable. I'm a client of USC for many years now, and i order many items for both myself and my family, and they don't like this kind of attitude either. Not very positive, but this is my honest opinion.”

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Posted 3 years ago

“Disappointed. After I ordered I got an email to say one of the items had gone out of stock. I paid £6.99 for next day delivery and it arrived after 3 days! Tried to contact them but no response. Overall poor experience.”

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Posted 3 years ago

“One of the police hoody tops was meant to have gold coloured text, but all of the gold was wearing away when I opened it, bit disappointed, makes it look old instead of new.”

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Posted 3 years ago

“Usually got delivered to branch & receive £5 got charged £5 delivery and got nothing through no fault of my own , unfair”

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Posted 3 years ago

USC is rated 3.6 based on 37,486 reviews