USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goodnight!! I have not got my order yet. Please tell me when it will arrive. Regards.”

Helpful Report

Posted 3 years ago

“I was charged delivery even though there was a free delivery promotion. My complaints have been ignored.”

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Posted 3 years ago

“Nothing short of a nightmare trying to order one pair of jeans in the size required. Over 20 emails to customer service and over £30 total postage costs. Formal complaint sent in. First and last time I will order from here.”

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Posted 3 years ago

“Awful. My item still hasn’t arrived. Should have arrived on Tuesday. I paid for next day delivery. No phone number available for customer services. Sent an email on Tuesday, no reply until yesterday, apparently it’s lost in the delivery depot and I need to wait to see if it can be found. In the meantime my toddler has no trainers.”

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Posted 3 years ago

“Brought 2 items from USC back in November one item was £60 (Jeans) and the other was £40 (jumper). I returned the jeans as they were to small but I received the refund for the jumper so £20 short. I have emailed twice without any reply and have been into store and they just told me I need to do it online. Very frustrating”

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Posted 3 years ago

“Paid £6.95 for next day delivery, only to find two items missing from parcel. Contacted USC several times, still waiting for a non generic reply, customer service is non existent!”

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Posted 3 years ago

“Poor customer service order has been sitting as despatched for almost a week and I am still awaiting confirmation from courier that they have the parcel. Despite two e-mails to USC customer service I am still awaiting a response / update on my order.”

Helpful Report

Posted 3 years ago

“I am extremely disappointed. I paid £6.50 for next day delivery and I was supposed to get my order by 24th December and I have still not received it.”

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Posted 3 years ago

“Very poor service. Delivery was 3 days late and one item was simply refunded without any confirmation that it was not available or not coming - even though the item was available when ordering and available when I reordered - and had to pay another delivery charge.”

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Posted 3 years ago

“I ordered a large amount of clothing to be delivered to Portsmouth. Hermes delivery company said they could t deliver so order was returned, when there was definitely someone there waiting for the order. Without no one to speak to, I have been left with no Christmas presents. Impossible to sort it with USC as there’s no way to speak to a person and try to sort it out. I have not been refunded the delivery. Please can someone help here. I’m devastated.”

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Posted 3 years ago

“My order arrived it was a Christmas gift, when my partner put the joggers on they had a hole in them.”

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Posted 3 years ago

“I got a different shirt than I ordered”

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Posted 3 years ago

“Received 2 odd boots sent pics to customer service got no reply”

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Posted 3 years ago

“False info on website. Said the two Calvin’s I ordered were available and then I receive an email an hour later to say one had been cancelled due to it being out of stock. I left my NO and I was never even contacted directly to arrange an alternative or full order cancellation. And there was no number I could call on the website, only a crappy Q&A link that no one is answering. Not happy with the service given here.”

Helpful Report

Posted 3 years ago

“Arrived with security tag on”

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Posted 3 years ago

“I ordered a pair of shoes in a size 8 and was sent a size 11 only ordered online as I'm working till Christmas eve so have no time to change them now”

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Posted 3 years ago

“Sent the wrong product probably because you had run out of the one i purchased - you no longer have them in stock!! When i told you this i was then asked to take photos and send them only to be sent a return label !!! I couldnt return it as i needed a shirt for him for an xmas present so have had to put up with it! Customer service - a joke!!! Wont be using you again”

Helpful Report

Posted 3 years ago

“Terrible. It cost me £26 to return the jeans. I did not check your return policy prior to buying HOWEVER no other retailer I use ever makes the customer pay the return postage. Rip off. I will never be ordering again.”

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Posted 3 years ago

“Ordered a top. Has said it’s been delivered but I haven’t got it. Although this is the delivers fault I have complained to USC and I’ve had no reply. This was an Xmas present and cost £30 so I’m very disappointed!”

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Posted 3 years ago

“Haven’t received item”

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Posted 3 years ago

USC is rated 3.6 based on 37,486 reviews