USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the items I ordered was the wrong colour and wrong size - contacted USC via e-mail but as of yet (4 days later) have had no reply”

Helpful Report

Posted 8 years ago

“The trainers that I ordered were a present and when I received them the right shoe was faded.”

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Posted 8 years ago

“I am still waiting for my delivery I ordered the week before last.”

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Posted 8 years ago

“The Calvin Klein boxers that I ordered looked like they came out of a dustbin, the stickers were stuck on and couldn't be taken off so I couldn't give it as a gift.”

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Posted 8 years ago

“I am still waiting for my trainers I ordered to be delivered,”

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Posted 8 years ago

“Delivery was 2 days later than promised.”

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Posted 8 years ago

“When I received my parcel box was opened and corners were recked and its for a persent for vaentines day”

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Posted 8 years ago

“Perfectly happy with the items, but one came with the store security tag still attached. Sent an e-mail to describe the situation but received no reply. Ironically, this customer survey request arrived first! Now sent the item back at my own cost.”

Helpful Report

Posted 8 years ago

“I ordered 3 t-shirts, one of which had a black mark on it. I contacted your team via your online service but unfortunately I have yet to receive a reply. I bought thet-shirt for £12 so I would be a bit reluctant to send it back registered delivery as this would mean that I am paying too much. Would appreciate a response as soon as possible. Mr Talwar DE23 3ZB 07973 791601”

Helpful Report

Posted 8 years ago

“My three pack of Calvin Klein knickers looked like they had been opened about 100 times - really poor packaging and crumbled. More than than when I went to put not he third pair there-ir is still a tag on them so totally unusable. Made me think perhaps they are stolen items? I will contact to get a refund but what a hassle - ash I had paid a few quid more and just got the originals from Calvin klein”

Helpful Report

Posted 8 years ago

“Cheap stuff, but buyer beware. Ive had items that have clearly been worn, items wrongly labelled size wise, items with holes in etc, even a t-shirt that had a bad hand stitched repair, check goods carefully and beware - not once have I been refunded postage for faulty items, despite it legally being the sellers responsibility to refund postage for faulty items. Apparently consumer law does not apply to USC. Any time I tried to take this up with them I got nowhere, they fail to reply to any correspondence about a legal refund. Dont spend more than you can afford to lose.”

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Posted 8 years ago

“Apart from driving 40 miles to go to a local store to find out they didn't have the product in store I then had to pay £3.99 delivery My delivery come a day early but didn't give me a time slot so I had to stay in most of the day”

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Posted 8 years ago

“I order trainers online but sent wrong one”

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Posted 8 years ago

“Wrong size trainers were sent.”

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Posted 8 years ago

“My unidays code did not get accepted. Hermes and yodel are the worst delivery couriers.”

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Posted 8 years ago

“Delivery took a lot longer than expected and stated. When I went to track my order on the day of delivery it said it had already been delivered the evening before even though it had not. I emailed USC asking about it and I had not received an email back. 3days later I have now received my order. My order had not been deliver during the 3-5 working days as said.”

Helpful Report

Posted 8 years ago

“Returns procedure. You charge for delivery, which a lot of other retailers carry out for free but then you also charge for customers to return products, which again a lot of other retailers provide a free returns service. You also do not provide the option to collect or return from your stores. On this basis I will sadly not be purchasing from you again.”

Helpful Report

Posted 8 years ago

“My Pretty Green top came with the security tab on it so I now will have to take it to a shop to have it removed. It will be easier and cheaper for me but an inconvience I didn't need as I am going awayit was the polo top”

Helpful Report

Posted 8 years ago

“Communication was good, delivery time was also spot on, but one of the shoes had some bobbles on the material,large threads hanging off the shoelace and the stickers inside the show were covered in sock fluff from where it had obviously been tried on by various people. This could obviously be rectified if I were to send back or return the shoes but I honestly can't be bothered with the hassle and shoes sold as brand new shouldn't be shop soiled.”

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Posted 8 years ago

“I paid £7 for next day delivery only to have to use petrol to travel 20 miles to get to the nearest store as security tag was still attached.”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews