UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

UTV Direct 5 star review on 19th March 2024

Anonymous

1128

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company very helpful”

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Posted 3 months ago

“In my opinion, it is unwise to send a “How are we doing” email to a person who Still hasn’t received the product. I highly doubt I will ever use your company again. Oh, and by the way, can you please send my rear window Now?”

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Posted 6 months ago

“Ordered full tilt windshield and self canceling blinkers. Order came in quickly. Put blinkers set up on. No problem . Put the windshield on. No problem. Til we took off the paper coating. It has guages/scratches on the top part. Emailed immediately alo g with pictures showing guages/scratches and Tiffany responded quickly. I'm like great, fast response. Now crickets. I have emailed and called but still crickets. Am I going to get a replacement??”

UTV Direct 5 star review on 12th October 2023

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Posted 6 months ago

“Where's my exchange or return?”

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Posted 6 months ago

“No instructions”

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Posted 7 months ago

“Sent wrong item when I specifically gave the make and model in the comments section. They told me that i was responsible for shipping since I marked the wrong box. My Side by side is a Kawasaki Mule pro mx. There was no mule pro mx in the drop down selection. I wasn't sure so I checked the only Pro they had and left the corrrect make and model in the comments. Very nasty people to deal with. Told me it was my fault and wouldn't listen to my side. I will never ever buy from UTV Direct again. I spoke with 3 of them the last guy made threats that I have recorded and will seek legal representation. 😡”

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Posted 7 months ago

“Picture on website does not match product shipped. Website picture shows better coverage of the outter boot. Item shipped barely covers it.”

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Posted 7 months ago

“Returned an item and they gave me the run around from the beginning Would never buy another thing from them”

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Posted 7 months ago

“Communication after order is excellent. The windshield arrived when it was supposed to. The instructions are not so difficult to follow if you couple them with the pictures on the instructions pages. The rubber gasket were the haradest to put on correctly. The windshield is sturdy and does not rattle when in motion. The top part lets down easy and does not bounce or rattle on the hood of the Mule when properly secured as the instructions say.”

UTV Direct 5 star review on 8th August 2023

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Posted 8 months ago

“The having to call to get things shipped to another address is an inconvenience, I understand the reasoning for this, but I won’t buy from here again. The gentleman who handles this side of the business is hard to get a hold of and unprofessional when trying to get things shipped.”

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Posted 8 months ago

“Even though I appartently placed an incorrect order and I was warned no refund, would have nice to know that I was wrong by email. I believe I put my 22 Honda Pinoneer 1000-5 in the comments, there was nothing to tell that you don’t have to fit my unit. Enjoy my funds.”

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Posted 8 months ago

“Sales person was very helpful, the tires I wanted were on back order but he helped me find a suitable replacement.”

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Posted 8 months ago

“Took longer to get item than dates given when placed order.”

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Posted 9 months ago

“Great product! Love the Grizztek mudguards”

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Posted 9 months ago

“everything arrived quick”

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Posted 9 months ago

“The items we purchased and used were as described. No issues there…the hardware for the roof was a bit challenging, need a stronger hand. I would have given 5 stars if the return system were different. One item we purchased was not what we ended up needing. In attempts to return, the cost is half the item’s actual cost, not feasible at all! This item could be repackaged in a box half the size it was shipped in but then it wouldn’t be in the original packaging needed for the return. In addition to the $96 shipping charge, there’s the restocking fee. It’s unfortunate the return process makes it not beneficial to even return. Not sure I’ll order here again.”

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Posted 9 months ago

“I bought this bag cause it says it fits the Turbo R , it didn’t fit its was off 1.5 inch off form the hole - so it shouldn’t been a big deal to get a return - I hade to take pictures n measure it n send the pictures to Christy n then we talk she’s all can’t u stretch it , told her it won’t work n then she went on n on how it fits the turbo r - it was a awful experience, there’s more , I m over it really horrible customer service”

UTV Direct 2 star review on 5th July 2023

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Posted 9 months ago

“Awesome experience dealing with UTV Direct. 1st ordered a set of alarm guards the decided a few days later I wanted the entire 12 piece skid plate set. They refunded me for the guards and I ordered the whole kit. Was super fast shipping. Great deal as well. Very happy.”

UTV Direct 5 star review on 4th June 2023

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Posted 10 months ago

“Everything I have ordered has been shipped on time and received quick”

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Posted 11 months ago

“Wanted to return windshield but ups ground was $260.52 to return it plus a stocking fee on top of that. The guy I talked to many times did not want to hear what I was trying to explain to him about the cost of return ! He just kept accusing me of being rude ect,and did not care to answer my questions. Will buy off Amazon from now on,where you can return product free. I been telling everyone what I gone thru with utv direct and how they don't explain how much it will cost to make a return! This windshield covers the hood compartment where you cant use it with it installed.”

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Posted 11 months ago

UTV Direct is rated 4.6 based on 5,696 reviews