UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

UTV Direct 5 star review on 19th March 2024

Anonymous

1128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for 3 weeks for a rear bumper. Didn’t know it would take so long. Would’ve looked elsewhere.”

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Posted 9 months ago

“Part fit good but did not operate properly in closed position ends of windshield push out not sealing at all”

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Posted 10 months ago

“First off the company is great with their fast shipping but the products don't match well and what I mean by that is I purchased a heater for my side-by-side according to the options that were given to me for my model and I also purchased a electric windshield for the same model but they don't work together When installed exactly how they are supposed to be installed according to the specs given the windshield closes so that the defrost vents are actually blowing on the outside of the window that's why the three star if I'm paying over $1000 the product should match and line up correctly but I have to admit the shipping was phenomenal fast”

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Posted 11 months ago

“Happy with the product. Shipping took much longer than advertised”

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Posted 1 year ago

“Wrong windshield for 23 yxz ss xtr…have to return. Haven’t started process yet because of difficult time getting through”

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Posted 1 year ago

“When ordering an Inferno heater for my 2019 Polaris General, the description said to refer to the drop down menu for correct heater. The drop down menu should list 2019 General with stereo. It only shows the stereo option for 2020+ Sent the incorrect heater back for exchange. After 3 weeks found out the issued a credit. Ordered the correct heater and cost an extra $35, first heater had a discount that didn’t transfer to the new order.”

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Posted 1 year ago

“I ordered a windshield wiper for my side side on the phone sales told me one was enough it wasn’t I needed 2 I’ve had a terrible time trying to plow with one”

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Posted 1 year ago

“Two orders i had came in 4 shipments over 5 days. It was a little weird never knowing what was coming and when. Then I didn't get instructions with the cab. Figured it out though.”

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Posted 1 year ago

“Disappointed in how well the windshield fits the opening. Gaps where bugs fly in, it rains in and the bracket to attach the windshield messed up how the doors shut. Please make a windshield that fits a 2022 Uforce 1000.”

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Posted 1 year ago

“front windsheild flimsy for its length does the job and has velcro strap to unstrap every time you want to let it fown instead of rubber hold down clamps. still a giod product for the price.”

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Posted 1 year ago

“Website not set up to allow Canadian customers to complete order process despite indicating this capacity”

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Posted 1 year ago

Hello, In order to ship out of the lower 48 states we have to get a shipping quote before the order can be placed. We have a link at the top of our site to fill out the items you are wanting to buy so that we can get the ship quote and let you know the cost. I hope this helps.

Posted 1 year ago

“Good website with a lot of options. Not as comprehensive as carid.com, but it's still fairly organized”

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Posted 1 year ago

“So far so good ! Have not put to the test but fit exactly right !”

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Posted 1 year ago

“Ordering was easy and let me pick my exact vehicle to tell me if that part fit my vehicle or not”

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Posted 2 years ago

“I had a big mark down the side of my steps for my ranger got ahold of you guys sent pictures and no one called or anythiing”

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Posted 2 years ago

“The lady that helped on the phone was nice. The parts arrived pretty fast but not all at once. For the most part quality seems very nice. Trouble I have is one of the post on my stealth winch came bent and the cables are not long enough to run back to the battery to keep everything concealed and out of the way. There was some confusion also on the website. The two sites for the same company was causing issues as far as information being viewable on one and not the other and needing to order from only the one. I believe it was utvhq and utvdirect.”

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Posted 2 years ago

“Still waiting for our order we placed on October 16th. When we placed the order we didn’t realize the product wasn’t in stock. Although our credit card was charged for the purchase, on most websites it doesn’t hard post until the item ships.”

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Posted 2 years ago

Good Morning! The enclosures are not out of stock, just custom-made when the order comes in! We are sorry if you missed that while ordering but it is listed as such on the product page.

Posted 2 years ago

“Wasn't very impressed on the return policy ie. Having to pay almost purchase price just to return a product. But, the customer service department gets back to you quickly so I do appreciate that. I'll think twice and ask about returns before I purchase anything else from UTV Direct.”

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Posted 2 years ago

“If you order off of the grizztek site it said nothing about how long it takes. Waiting too long to get product.”

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Posted 2 years ago

“I appreciate the shipping is free but I’ve had 2 separate deliveries to my house and still haven’t received my full order!!!! I’m still waiting for my plow push tubes and plow lever kit!!! 99031 is my order number!”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 5,696 reviews