UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall not horrible but it's disappointing they carry such subpar products from companies like Spikes Powersports. $140 just gone”

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Posted 2 years ago

“Wish I would of gotten a time frame when I get the package and tracking number right away.”

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Posted 2 years ago

“Very prompt responding to our problem. Very helpful when they called us. Very professional.”

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Posted 2 years ago

“Time is everything still waiting on what I ordered no update”

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Posted 2 years ago

“Roof was junk broke from wind first run.. At least the windshield held up..”

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Posted 2 years ago

“You mailed to the wrong house number”

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Posted 2 years ago

Hi Dana! Our system prints the shipping label to the address in the order, we are not able to change it so it shipped to the address that was entered when you placed your order. We apologize if USPS left this at the incorrect address.

Posted 2 years ago

“Look I thought throughly to see if the mirror would fit my mule - it said yes ordered it it does not fit”

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Posted 2 years ago

“I ordered my doors because they would show up on time, I know it is fed ex, but my arrival went from Wednesday to Friday, was leaving Friday morning.”

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Posted 2 years ago

“Great product but I had trouble with the shipping close to 3 weeks to get my item. When I email because it appeared my item was lost during shipment, I was told they would look into it and let me know. I never heard another word but thankfully it arrived.”

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Posted 2 years ago

“I was told my heater was in stock. Then I payed now it is backordered great.”

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Posted 2 years ago

“Fast delivery product as described .. assembling it sucked lol rubber seal took forever also got gaps in the corner”

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Posted 2 years ago

“Good fit. Could use better directions instead of an old black and white version. Overall works as it should. Keep in mind the rear lift plates are different sizes. Decent shipping. Appears to be a solid product.”

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Posted 2 years ago

“Web site takes awhile to open, but when I called a asked a question about a product they were great help, bought product, shipping not happy, with that being said it isn’t UTV fault. Hope it gets here soon.”

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Posted 2 years ago

“The only think I did not like about UTV Direct is when you click show more results it takes you to the top of the page every time. So after a little bit it becomes frustrating, and I almost stopped shopping.”

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Posted 2 years ago

“I would give it a higher review rating, but being that I have paid more the whole order and still haven’t received one item. This makes customers a little annoyed after spending your hard earned money. As of now you owe me a review of product not received.”

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Posted 2 years ago

“Side mirrors for my Ranger were shipped quickly and are quality products. The seat covers were ordered 15 days ago, but I haven’t had any status updates on them. I know seat covers take a little longer, but some communication would be helpful.”

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Posted 2 years ago

“The product itself was good however it did not fit the cam am defender max properly. The holes did not align accordingly. I did make it work but it was not quite the right set up.”

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Posted 2 years ago

“Took too long to ship item.”

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Posted 2 years ago

“Although I'm very happy with the product that I purchased, the service leaves a lot to be desired. The product was advertised to ship in 1 to 2 weeks, and I planned a trip accordingly. However, the item didn't ship until 3 weeks after it was ordered and the shipping method was awful! The item came by semi and the shipping company gave me a 4 hour window that was during the time that I wasn't available. They told me it wasn't possible to have it delivered after 2 pm and it had to be before noon. I had to make arrangements for someone to come to be at my house (after they worked all night) to sign for the shipment. By noon the delivery still hadn't arrived so I called the shipping company. They told me that they don't guarantee delivery times and it wouldn't be arriving for another 2 hours. This puts it being delivered after 2 pm, like I originally requested, but made the person waiting to sign for it after working all night pretty upset. The kicker is that the driver passed right through my town to drive to a different delivery an hour north of me. While on the phone with the shipping company I asked how it was being delivered and was then told it would be by semi. They also didn't realize that the delivery was to a residential address that wasn't set up for semi traffic. We changed the delivery address to my place of employment, where I would be waiting, and was more convenient for the driver. The driver then went to the wrong address and called me to let me know that the people at the wrong address were upset with him delivering there so you left the item sitting outside for me! When I arrived at the wrong address I was informed that the driver had an attitude and "got pissy" with the people there. When told they weren't going to accept his delivery, apparently the driver through a fit and just dragged the item outside and left. Between the delivery and receiving the item late (which was a HUGE inconvenience) I would say that I wasn't happy with the way UTV Direct handles things. Not to mention how I had to wait days for updates on my order when it was late.”

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Posted 2 years ago

“Recieved two of the three items I ordered and still waiting on the third I was notified of it being on backorder but still annoying.”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 5,696 reviews