UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only give a poor review, because since I placed this order I have ereceived unsolicited emails. I believe you sold my information and will no longer trust you.”

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Posted 2 years ago

“Am not ordering anything else from you unless you’re the only person has it then I’ll still wait for somebody else to get it. Have a great day.”

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Posted 8 months ago

“I bought these doors and then actually bought a new UTV. I called to cancel the shipment. They told me I could not cancel because they had already been shipped. I said it is just in the shipping department just pull them. They would not. So I was going to refuse the delivery. The rep Christy Fielder told me not to so I asked for labels to return. She said ok but never heard back from her. So the next week I had my friend help me bring the massive boxes to return. Over $600. What a huge mistake this was to buy from this company.”

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Posted 9 months ago

“Beware of the return policy! Just make sure you know what you are getting into in case you do need to send something back. You will pay the shipping to send it back., which in my case was $81.00 and then if you received free shipping when you purchased they will take what it would have cost them to ship it off your refund. While that is understandable you never know how much that will actually be. In my case, I had to contact them to find out what my refund amount was because I received nothing saying if my refund was processed or an amount. The charge was another $40.00 which they then took off the price before they charge tax. So you also do not get the full amount of tax that you paid back! While it may be a few dollars total it is tax you have paid for an item returned, you should be getting your full tax amount back. So about a $120.00 lesson learned. So just beware. I most definitely will not be ordering again!”

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Posted 10 months ago

“Quick shipping”

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Posted 10 months ago

“tried to return an item and you never responded.”

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Posted 1 year ago

Hi Michael, The notes in your order show you were sent the return email on 8/15 and again yesterday.

Posted 1 year ago

“I received my order quickly and was exactly what I needed.”

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Posted 3 years ago

“I had problems with your website, so I called to place my order. Whoever it was that helped did a great job. He was very knowledgeable, friendly, and helpful in getting my order done. If you find out who it was. Thank him.”

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Posted 3 years ago

“I would’ve given an excellent, but due to no tracking number or current updates on the order made, I had to give what I did.”

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Posted 3 years ago

“After looking everywhere for this part I found it here. They made it look like they had it in stock even sent me a 5% discount to complete my order now. After placing my order and them removing the money from my account they sent me a short email saying it was on back I order and going to be a month or more to be shipped. You check the part # now and it says you can pre-order on back order. Not happy would not have ordered.”

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Posted 3 years ago

“Great customer service!”

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Posted 1 month ago

“Website is clear and the purchase was made with ease. Very happy!”

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Posted 1 month ago

“Bought the door inserts for my 2020 xp pro, overall fit is alright, seems to keep more dust out then without them, driver’s side was about 3/4 inches long so it hit my seat when shutting the door, not a huge problem, but for 200 bucks I was sad I didn’t get a decal.”

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Posted 2 months ago

“Ike in your customer service has made sure I don't buy anything else. He was rude and told me he hoped I never bought anything from there again. All because one of my orders was not trackable. After he hung up on me, I called back and a sweet lady helped me out with no issues. Wish this didn't happen.”

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Posted 2 months ago

“Got the inferno heater for our 2024 RZR xp 1000. Arrived quickly, with a few mods we got it installed and super happy with the awesome heat it puts out. Thanks! ~Mick”

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Posted 3 months ago

“Disappointed that they don’t protect the product during shipping. The roof had 2 dents and the screws didn’t match up.”

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Posted 3 months ago

“I made a mistake in my order online. Someone at UTV realized my error and called the next day. As a result my order was revised to correct the model error. Good catch by UTV employee!”

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Posted 3 months ago

“Excellent service quick shipping. I haven’t installed the bumper yet, but I am going to this weekend.”

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Posted 3 months ago

“Excellent customer service. I bought a fender for my father in-law. They actually called and spoke with me, so unexpected. They double checked the security on the order. Could not have been nicer. It was a pleasure purchasing from them. 10/10”

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Posted 3 months ago

“Very good fast delivery”

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Posted 3 months ago

UTV Direct is rated 4.6 based on 5,696 reviews