“I am having much trouble with the headlamps less than 90 days after I purchased them. The driver's side has moisture. The passenger side has a corroded wire in what should be a watertight compartment...which is causing the low beam bulb to blow out. I've spent $45 on replacement bulbs so far on 3 low beam bulbs on the passenger side and an amber parking bulb on the driver's side. I called your customer service to request replacements and the guy had the nerve to tell me it will cost me $20 shipping and handling to replace them??!! Tha's unacceptable and unbelievable. I'm sure this review will never make your website for other potential customers to see...and I'm not even sure I will get the headlamps replaced. This has truly been a nightmare purchase for me. To be honest... I was considering buying replacement headlamps for both of my son's cars for Christmas...but I'm sure you know where I stand on that now.”
After reviewing your order, this is the first that you have reported this issue to us. We have received your photos that we requested for the issue about 30 minutes after we closed and 30 minutes before your feedback here yesterday. We have reviewed the photos and will be more than happy to replace the passenger side for the wiring issue, however the driver side headlight shows no sign of moisture or water leakage. If you can provide a better photo of that side then we can replace it for you as well. As far as shipping, it is on our website that any order past 30 days the customer is responsible for replacement shipping cost which is $15 not $20. We always work with our customers to assist them with any issue with in reason. Our Customer Service Team will be following up with you today about your order.
Kind Regards,
Customer Service
Posted 7 years ago
Please give us a chance to help you with your issues, as we want to ensure 100% customer satisfaction. Please give us a call @ 800-656-9551 9am-5pm EST to resolve this asap. You can also message me personally clayj@pdiautoparts.com
Kind Regards,
Clay
“I sent an email to customer support the headlights fit but the park lights the way attach are not even close. I never heard back so I ordered them elsewhere. I guess I got screwed. Thank you”
