Valuelights Reviews

Name: Valuelights
Rating: 4.67

4.7 Rating 5,252 Reviews

93 %

of reviewers recommend Valuelights

4.7

Based on 5,252 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The desk lamp I bought was cheap but extremely very poor quality. Returned and waiting for a refund.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. We really appreciate you taking the time to share your experience with us Kind Regards Value lights

Posted 4 years ago

“Not impressed. When I went to purchase the light I tried first to get the offer for £10 off but when I clicked to enter my details I was unable to enter anything as it disappeared off the screen. I then tried to use one of the offer codes for percentage off which keep popping up but when I went to pay there was no option to enter any discount code. I then emailed customer service explaining all this and my frustration and I haven't had any reply. We have had our light fitted which looks great however one of the shades is dented and I have no faith in you so guess I will have to live with it. Unless you respond to this which may restore my faith.”

Helpful Report

Posted 4 years ago

Thank you for your feed back much appreciated. unfortunately we don't seem to have any emails from you Please contact our customer service team if you have any issues with your purchase from us , they will be more than happy to help. customerservice@valuelights.co.uk

Posted 4 years ago

“Both lamps were wonky and the shade is folded to assemble yourself. Very unimpressed, sent back.”

Helpful Report

Posted 4 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 4 years ago

“Extremely unhappy with this purchase, the top of the glass is not level. The only way to get the light shade level is to have the socket for the bulb leaning over at a ridiculous angle.”

Helpful Report

Posted 4 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Twice now, I have ordered lightshades from this company, and I STILL have nothing to show for it. The first time, their Hermes '48 hour delivery' took 2 weeks and the both lightshades were Battered, dented and unusable. Second time, again using hermes '48 hour', this time taking 10 days. Hermes tracking from my end claimed parcel was going to be delivered on 3 separate occasions, then said parcel was too big and would need to be sent via a different delivery. I queried delivery with value lights and the tracking at their end claimed delivery had been attempted 3 times and was now being returned to sender!! This was an absolute utter lie as I work from home and NEVER miss a delivery. Value lights agreed to a refund, but I think they need to rethink their choice of courier if they want to stay in business.”

Helpful Report

Posted 4 years ago

We are very sorry to hear about the delivery issues you have experienced with your purchase from us. We will look into this further and contact you direct.

Posted 4 years ago

“I wrote to you a couple of weeks ago asking if you sold spare parts for one of your lights as I have broken one of the glass bits that cover the light So far I have not had any acknowledgement I look forward to your reply”

Helpful Report

Posted 4 years ago

Please accept our apologies, please contact our customer service team to see if we can assist you further. customerservice@valuelights.co.uk

Posted 4 years ago

“Ordered matchng table and floor lamp. Both returned as faulty. Cheaply made, substandard. With Valuelights the saying is true " you get what you pay for"”

Helpful Report

Posted 4 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 4 years ago

“Ordered and paid extra for next day delivery, but the order did not arrive. Website told us clearly that we had placed our order in good time for the next day delivery. Very disappointed in this company.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“I have not received this order and have no success tracking it”

Helpful Report

Posted 4 years ago

Please accept our apologies, we will look into this further for you.

Posted 4 years ago

“Sent wrong bulb and it only turns on and off not 4 functions not impressed”

Helpful Report

Posted 4 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“The item I received was faulty with parts of the metal hinges screwed on the wrong way around. Very poor quality. Item cost £69.99 and no way worth that. I was refunded in full and told to bin the item.”

Helpful Report

Posted 4 years ago

We are sorry to hear your item arrived faulty

Posted 4 years ago

“Returned lamp as quality was poor, the 'metal holding the lampshade on the lamp was flimsy. The quality was not as expected from the product description”

Helpful Report

Posted 4 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 4 years ago

“Item not as described it is very small and not worth 20pound at all it should be a fiver”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 4 years ago

“Not happy with Quality of the lamps, not packed out at all to stop damage. Mine arrived broken with damaged box. I want be using Valuelights again.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice @valuelights.co.uk

Posted 4 years ago

“Rubbish 'Value', but the customer services have been great in helping me return my item!”

Helpful Report

Posted 5 years ago

We are sorry to hear you was not happy with your purchase from us. Thank you for the kind feedback regarding our customer service team.

Posted 5 years ago

“My item never arrived, despite paying for next day delivery and calling to find out what had happened, no call back as promised”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will look into this for you and contact you directly.

Posted 5 years ago

“Check very closely the details of the products you are ordering”

Helpful Report

Posted 5 years ago

Please contact our customer service team who will be more than happy to resolve any issues you have with your purchase from us . customerservice@valuelights.co.uk

Posted 5 years ago

“Received our Floor Lamp and it arrived damaged. The light itself was wonky and the screws to assemble wouldn’t even fit in the holes. We emailed twice to resolve the issue and hadn’t received a response and it’s been one week. Customer service overall terrible and quality of the product is terrible. Rated 1 star!”

Helpful Report

Posted 5 years ago

Please accept our apologies, we are not able to find any e-mails from you and we will look into this further. We will contact you direct to resolve this issue.

Posted 5 years ago

“Brought ceiling lights and all the little plastic parts are falling on the floor. Very cheap quality.”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@valuelights.co.uk

Posted 5 years ago

“Take me off the mailing list. Your system automatics add me on mailing list which I never agreed to. Your advertising emails send everyday which is very annoying!”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will action this immediately for you.

Posted 5 years ago

Valuelights is rated 4.7 based on 5,252 reviews