Valuelights Reviews

Name: Valuelights
Rating: 4.67

4.7 Rating 5,252 Reviews

93 %

of reviewers recommend Valuelights

4.7

Based on 5,252 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01618376095

Email:

phillip.curry@lseretailgroup.co.uk

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Valuelights 5 star review on 2nd December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered this last week and paid for next day delivery, one week later still not arrived. If say it’s been pretty shocking so far.”

Helpful Report

Posted 5 years ago

Our apologies for the delay, please contact our customer service team regarding the issues you have faced, they would be happy to help. They can be contacted on: customerservice@valuelights.co.uk

Posted 5 years ago

“Disgraceful company. I ordered a lamp, was sent the wrong one and then not believed when I told them through several emails and a phone call that they had sent the incorrect one. All because I couldn't find the lamp on the website - I think that they had removed it. The lampshade was also of very poor quality and so I asked to send it back for a full refund instead of my original order, however they have only issued a partial refund. It appears that they have not refunded the postage. Shoddy business, avoid!”

Helpful Report

Posted 5 years ago

Please accept our apologies, we are very sorry to hear this as it is not our normal practice. Please contact us on 0161 837 6095 so we can resolve this for you.

Posted 5 years ago

“I ordered three light shades on 20th August and eight days later they hadn’t even been dispatched. I had to email to chase them. Overall very slow and very poor customer service”

Helpful Report

Posted 5 years ago

“Do not go near this company! The floorlamp's shade is cheaply made,held in place by Velcro! Appalling customer service...I was emailed a link to obtain a customised Returns label with my details plus pre-printed address for return destination - When I enquired about why I had not received my refund,I was told the item had been sent to wrong address...I am not at fault as I used the link Valuelights sent me!....Now Valuelights refusing to reimburse me and says it is my fault! I asked to speak to Senior management...still waiting!! I am disgusted!!”

Helpful Report

Posted 5 years ago

We are very sorry to hear about the experience you have had with us and we would like to assure you that we are a customer focused company and this matter will be dealt with internally. We will issue a full refund back to you today.

Posted 5 years ago

“nothing received. ordered over a week ago. didn't even receive dispatch email as stated.”

Helpful Report

Posted 5 years ago

“One spotlight has a loose connection so had to resort to Blu-tac to hold the bulb in contact. Too late to do anything about it as already paid for an electrician to fit it. Not great quality- a shame as a nice looking light fitting.”

Helpful Report

Posted 5 years ago

Good Afternoon Our apologies for the issues you have had with this order, have you contacted our customer service department, they would be happy to help in organising a replacement light fitting to you. Kind Regards Value Lights

Posted 5 years ago

“The power in the lights are so poor ! Luckily I bought them when they were on offer ! But if I had paid full price ! They would have gone back”

Helpful Report

Posted 5 years ago

“I still haven’t received my item.”

Helpful Report

Posted 5 years ago

“Awful customer service. I was supposed to be refunded for items which they agreed, now I've paid they have refused the refund. When asked if I could speak to a manager I was told that the manager doesn't speak to customers!! Shocking service, avoid this company.”

Helpful Report

Posted 5 years ago

“They were both damaged. Still awaiting a refund and collection. No apology”

Helpful Report

Posted 6 years ago

“We haven’t actually received them?”

Helpful Report

Posted 6 years ago

“I had placed an order around the start if February for 4 bulbs. Bulbs came quickly which is great however they did not work. I contacted customer services who provided a returns label. I posted the bulbs back the next day. Almost a month later I had realised I had not received a refund. I contacted the team who then requested a tracking number i did not have this and could not find my receipt from the post office having said that you would not expect a tracks signed for package to go missing. I have been for the last week back and forth with the customer service and they are unwilling to help or issue my refund I think what they are forgeting is I would not be im this position if they did not send me faulty bulbs in the first place! Iv’e lost time and money a big company like this should not be worrys about 20-30 pound but to a customer that could be alot or money! I would not recommend this company your better off going to a reputable shop who would be more than willing to help in a similar situation. Terrible customer service not happy overall bad service I would give less than 1 star if the review permitted it. I am still yet to receive a refund!!!!!! Thanks a bunch”

Helpful Report

Posted 6 years ago

“Extremely poor quality, flimsy, loose fittings, cracked plastic housing and terrible 'effect'. Had to respray myself as they were a gift and I didnt have chance to return.”

Helpful Report

Posted 6 years ago

“We still haven't received our delivery! I understand that the courier delivered on Wednesday 7/3 but no one was at home and they left a card to say that they would re-deliver up to 3 times. We have had no delivery attempts made and no contact since then, and while I understand things were difficult last week due to adverse weather conditions, it would be good to know what the situation is re our delivery. Kind regards Kevin McLaughlin”

Helpful Report

Posted 6 years ago

“Sold me light bulbs that do not fit the downlights i bought on the same order.Customer service no help.”

Helpful Report

Posted 6 years ago

“Damaged items, had to electrician arranged who couldn’t fitt the items”

Helpful Report

Posted 6 years ago

“Great priced product but was advertised as Daylight Led bulgs.Tgey arrived and were Cool Light.This is reason I ordered them as wanted Daylight as find Cool light too artificial.Sadly had to throw them away.Please dont advertise as Daylight then send Cool light its a massive difference..But service of deliveey was great just wrong peoduct.Would only buy in store again now as know will get right product.”

Helpful Report

Posted 6 years ago

“Ordered a week ago Still not arrived Paid for express delivery Rude staff said I cannot have a refund ?!”

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Posted 6 years ago

“I am still waiting for my lamp”

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Posted 6 years ago

“I am still waiting to receive my lamp after almost two weeks. Delivery was meant to be 3-5 days!”

Helpful Report

Posted 6 years ago

Valuelights is rated 4.7 based on 5,252 reviews