Vapesourcing Reviews

Name: Vapesourcing
Address: 3045 Edinger Ave, tustin, California
Rating: 2.67

2.7 Rating 199 Reviews

42 %

of reviewers recommend Vapesourcing

Company Reviews

Metrics

2.7

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Vapesourcing 1 star review on 28th September 2023

Thehoundog

Vapesourcing 1 star review on 16th August 2023

Anonymous

Vapesourcing 1 star review on 31st August 2022

Ally

Vapesourcing 1 star review on 30th August 2022

Anonymous

Anonymous // 01/01/2019

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“The worst ever They took my money because I used credit card payments, not Paypal, and they didn't send anything and didn't answer my emails.”

Helpful Report

Posted 3 years ago

“Wont return my emails - Ordered on the 18th of January 2021. They provided tracking but the tracking states that it has been sitting in their warehouse for the last 12 days - Unacceptable. Worst customer service. I want to cancel my order and go through a more reliable distributor. Stay away from this company - Its not worth the frustration and headache. I emailed them 6 days ago to get some information - nothing”

Helpful Report

Posted 3 years ago

“I ordered a full kit for a Luxotic DF vape box. The description listed everything that was to come with the kit. It said I would recieve an email to track it when it was shipped, and that it should arrive in 3-5 business days. I never got the email, but 6 days later a package arrived. Inside was a single poor quality vape box with nothing else. No battery, no tank, and none of the 10 or so accessories listed in the kit. I sent an email to customer service about it and they replied with one sentence: "Please double check". I wrote back stating that the small manilla envelope was very easy to "double check" and that is all I recieved. I asked for the rest of my items or a full refund. They wrote back stating that I ordered the "Kit", and that the box was all that I ordered. I sent screen shots of the product and description of the items included in the kit, directly from the email I recieved confirming my order when I placed it. It is all listed in the description, and they are telling me that what i ordered is just the box.”

Vapesourcing 1 star review on 2nd February 2021

Helpful Report

Posted 3 years ago

“I ordered vape pen on 12/29/20. It is now 1/15/21 and still have not received the item. When I was tracking the item it was in Hong Kong for 8 days and then went to Chicago where it was sitting when I wrote this review. Dont expect to just call them because their customer service number is in China. They have a chat function on the website that no one answers. Sent an email and still waiting for a reply. Now accepting the fact of a $69.99 is a loss. These great reviews of fast service are either paid bots or live in China.”

Helpful Report

Posted 3 years ago

“we purchased two vaping devices and they did not last a month. They both quit working and would not charge. I did everything that the directions said to do. (Joytech) reset, etc. I e-mailed them and they have such insane protocol to get the warranty. They will not help, they said I have to video the problem and e-mail it to them. I sent them an e-mail with both serial numbers and order numbers and an explanation of the problem. The video will not work. They will not replace or refund our money. DO NOT BUY ANYTHING FROM THESE RIP OFFS !”

Helpful Report

Posted 3 years ago

“They will NEVER stand behind a warranty. Ask you to ship back to china- 50 dollars shipping, even tho they have a CA warehouse. CHECK REVIEWS FIRST, total scam. Prices ARE too good to be true”

Vapesourcing 1 star review on 25th December 2020

Helpful Report

Posted 3 years ago

“When you contact customer support for a device less then 30 days old, your treated like a liar. The rep asked me to make a video and email it to someone else, and wasted 40 minutes of my time "looking into the order" only to tell me I needed to still make a video and email someone else. Save your money and buy local.”

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Posted 3 years ago

“Got exactly what I ordered very fast.”

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Posted 3 years ago

“Sent me a faulty vape, will not replace until I provide video of vape not working. How is anyone supposed to show video of a vape not working?”

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Posted 3 years ago

“Hello community, I bought my Aromamizer Tank there 45$ Straight off the package, I recognized, the tank extension has a production failure and reported to the dealer. (Never used, or wicked it, threading of extension chimney is off axis to the tank, not bent ! ) Mass products can have an issue, no problem - BUT that Vapesourcing did not even answer to 3 detailed warranty claims, . . that is a place where I will never buy anything again. Stay hydrated”

Helpful Report

Posted 3 years ago

“Listen they stole my money! I placed a order with vapesourcing. The package was set to arrive from over seas to me in the US with 12 days. I tracked my packed all the way to my state and was found to have incorrect shipment address. Contacted customer service told them they did not properly lable the package and was in route back to them. I double checked my order recipe and my address was stated correctly. They said the package was coming back to them and gave me two options. 1. When they get the package back I pay another shipment fee to send it back to me again for delivery 2. I receive half of my total amount and pretty much out the other money for there mistake.. Total rip off, do not buy from vapesourcing!”

Helpful Report

Posted 3 years ago

“Received my vape with in 8 days and have nothing but good things to says about this website. Will definitely be using them again very soon. Thank you for the affordable product and fast shipping. I don’t know why so many put role have bad experiences with this website but everything they promised same true to me.”

Helpful Report

Posted 3 years ago

“At first seeing some of the reviews and with how cheap the products are I was very hesitant and thought it was too good to be true but I figured I only spend $30.00 with shipping included so it was worth the risk. I was beyond pleased with vapesourcing.com. I’ve had absolutely zero problems. I’m in Philadelphia PA and my product got shipped to me in 8 days flat. I don’t know why so many people are complaining about shipping but all I can say is I have nothing but good things to say about this website. Don’t let the bad reviews scare you, I was not paid for this review Lollll. I purchased the isticknowos by Eleaf. So happy & will definitely be using this website again.”

Helpful Report

Posted 3 years ago

“I’ve been trying to contact these people for about four weeks now still haven’t heard back from them still haven’t received my package I called my bank and let them know that that the item I ordered wasn’t sent to me and that I wanted to file a claim against the people I will never order from these people again this site is a hack and the people are very terrible at their customer service”

Helpful Report

Posted 3 years ago

“One star its too much. Horrible Customer Services & Terrible Products. Don't Waste your money with this Company. They are a Joke.!”

Helpful Report

Posted 3 years ago

“Very disappointed and upset. I ordered approxemently 3 weeks back and it has gaven me nothing but headaches. After the package almost made its way to its destination The tacking information was showing an "Alert" detailed as "incorrect address" I was not sure what that ment since my personal data (address etc.) was perfectly fine. I than called Post NL international since the package was stuck at the sorting centre for further information, they could not stop the package from being sent back to the shipper (vapesourcing) they told me to contact the shipper. Knowing this i contacted vapesourcing via email on there website. After 3 days i got a message back asking for more details which i quickly responded to, yet it took them another 2 days to respond to that message again. On that email they asked me to verify my data (address etc.) Which i did, knowing it IS correct. NOTHING was wrong about my address. They also told me to go to my local post office to ask for the reason it got send back. So off i went, only to find out they could not help me either. This i told them in yet another email. Today i recived another email back from Vapesourcing. Saying this: Dear Vincent, Thank you for your feedback. After checking it with shipping company, we regret to tell you the package is destroyed by local agency for the unknown reason. 2020-09-17 00:46The address of the item is incorrect and will be returned My address....... Please note we have sent the package out in good faith and customer is solely responsible to collect it. There will be no compensation can be offered in such cases. Please review our terms and conditions here: https://vapesourcing.com/sales-terms Thank you for your understanding. This makes me very upset. How am i responsible for this? It has and had the correct address. I could not accept the package cause it has never gotten further then the sorting centre in my country. I did everything i could only to be disappointed and lose over 50€ for something i could do nothing about.... I made a claim at Paypal. This is not how you threat your customers.”

Helpful Report

Posted 3 years ago

“very upset!! ordered 3 times from them and every time item was super late. I ordered a small Vape from them and apparently it went out of stock. no one reached out to me. they waited for me to reach out to them and changed the color of the item, ok not to bad right?? Noo, they ran out out of the new color again and when I realized it hasn't showed up a few weeks later I messaged them again! they said they ran out of the color again. that was in August it is now September this is over a month that I haven't received this vape and the caps. very annoyed oh and the best part the are telling me its on its way yet the tracking states that it doesn't even exists. they wont give me my money back. and there is no one to call. you can only chat with some one over seas that cant type correctly. ALSO, they ignore what you have to say. just throw the tracking info at you. so stupid DONT USE THIS SITE !!!!!!”

Helpful Report

Posted 3 years ago

“I received a Reuleaux RX mini mod that will not turn on. This is their response to my emails and phone calls: Thank you for contacting Vapesourcing. We regret that you are experiencing issues with the item received. Please kindly review more details of our warranty policy here: https://vapesourcing.com/returns-or-exchange In order to help us solve the issue, we kindly ask you to provide below details for us here at first: 1. Please describe your issue in details ( what happened and when ). 2. Please tell us what you have done with the item to solve the issue. 3. Please provide the item code and the SN ( serial number ) of the item indicated on the outer packaging and the shipping label for us. 4. Please provide a video to display the issue in detail. Please make sure the video is made in good lighting and at a moderate distance. If the video is more then 2MB, please provide a youtube link of it for us here. We will wait for your information here. Thank you for your cooperation. Best regards, Fiona Vapesourcing Customer Service So I am left with a $50 mod that won’t even turn on and paid for in good faith yet that good faith has not been returned.”

Helpful Report

Posted 3 years ago

“I bought a Reuleaux RX Mini mod from Vapesourcing and this is what they asked of me: “Thank you for contacting Vapesourcing. We regret that you are experiencing issues with the item received. Please kindly review more details of our warranty policy here: https://vapesourcing.com/returns-or-exchange In order to help us solve the issue, we kindly ask you to provide below details for us here at first: 1. Please describe your issue in details ( what happened and when ). 2. Please tell us what you have done with the item to solve the issue. 3. Please provide the item code and the SN ( serial number ) of the item indicated on the outer packaging and the shipping label for us. 4. Please provide a video to display the issue in detail. Please make sure the video is made in good lighting and at a moderate distance. If the video is more then 2MB, please provide a youtube link of it for us here. We will wait for your information here. Thank you for your cooperation. Best regards, Fiona Vapesourcing Customer Service“ So I’m left with a $50 mod that doesn’t work.”

Helpful Report

Posted 3 years ago

“HORRIBLE EXPERIENCE! THEY DO NOT OFFER REFUNDS REGARDLESS WHAT THEY PROMISE PRIOR! REGARDLESS IF YOU PURCHASE MANY ITEMS AND JUST WANT TO RETURN ONE! NO REFUNDS PERIOD! BUYER BEWARE! THEY ARE SCAMMING PEOPLE during a global pandemic and recession! !!!”

Helpful Report

Posted 3 years ago

Vapesourcing is rated 2.7 based on 199 reviews