“Absolute Con Artists.....
Where do I start, purchased 2 engines, one for a vauxhall Corsa van, the other for a discovery 4.
The vauxhall engine turned up quickly, but wasn't in good condition, had to replace many parts on it, the discovery engine, well that's a story!
They sent one out, after weeks of "the lorry can't get to you" "we only have one mechanic in today" and more BS excuses.
When the engine arrived, it was very obviously fire damaged, meaning the garage would not fit it... nearly a month later, no new engine, no refund and they have only just picked up the previous engine..
Every time you call, you get fobbed off with some BS excuse... my advice, dont use them, if you do, PAY ON CREDIT CARD, keep every email, every call... you'll need it !!!
Thank god I paid on a credit card and can get this money back!”
“On the 6thof April bought a rear light for jaguar and they sent email on the 7th to confirm part had been sent and will be with uswithin 2-3 working days, then received a text saying it would be delivered on the 8th of April, but it did not arrive so phoned DHL the courier company and they said they hadn't actually received the part to deliver to us, so phoned vauxspares for them to say DHL have got it and it must be at a different warehouse and it will work it way to us by Monday 12th so waited again and last night decided to contact paypal to open a case to shimmy them along and phoned them this morning for them to say because we had donea chargeback they can no longer send us the part but they toldusit was sent last week!!just hope we can get our money back through PayPal now”
“Do not use this company they take your money and tell you item has been sent when it has not. 3 working days? I ordered on the 6th it's now the 14th just hoping PayPal can get my money back”
“Do not use this company they take your money and tell you item has been sent when it has not. 3 working days? I ordered on the 6th it's now the 14th just hoping PayPal can get my money back”
“Had a problem with my renault traffic and went on ebay and saw that a seller listed as vaux-spares had the part that I needed instead of buying through eBay which I should have I decided to drive down and purchase the parts directly upon returning to the garage we realised that one of the modules was incorrect and that that it wouldn't work we rang up to explain this issue but was refused our money back instead was offered a credit note which is no good to us I think I am entitled to my money back as the parts is incorrect and not as stated on the ebay listing avoid at all cost”
“Bad experience... with faux spares ltd.... not recommended..... I purchased a gearbox and was never delivered. Just promises from the moment of payment. The manager was rude . They accept for refound and again just promises for two weeks. I still waiting for my money to be refunded. I'll not recommend to anyone to buy from those people. Sorry .”
“Was after a spare alloy for my X-Trail and found Vaux had two in stock with a clear description and photos of the items and at a very competitive price. Ordered Wednesday afternoon and it was delivered the next day. The wheel was in near perfect condition with an excellent tyre too. Absolutely superb service from a company that I will definitely be using again.”
