VaxUK Reviews

Name: VaxUK
Rating: 1.65

1.7 Rating 199 Reviews

14 %

of reviewers recommend VaxUK

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1.7

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a faulty battery and contacted Vax customer services and spoke to Lee. He was extremely helpful and then decided the battery was faulty. I received a new one within 3 working days and now I realise how good the cleaner is. 10 out of 10.”

Helpful Report

Posted 2 years ago

“Battery charger developed a fault contacted customer service who arranged for a new one to be sent that was Friday 11th its now Wednesday 16th and just received a message to say its just been dispatched through Hermes the worst unreliable parcel company there is, customer service is shocking”

Helpful Report

Posted 2 years ago

“I purchased a Vax Blade 4 Pet cordless vacuum in January 2021 and so far, the motorised floor head has broken 3 times. I have been given replacements although even a replacement arrived faulty. Latest issue is with the battery and charging unit. Despite having provided the battery serial number to Vax just after purchase, the person I have been dealing with is demanding it from me again. I can't provide it but as I took the dud battery to the recycling point and the rrp I have been dealing with is refusing to provide a replacement even though I have nearly 2 years left of my 3 year battery warranty. I was told I could buy a replacement battery on their website @£69.99! I requested an email address for the Complaints Department twice and have been ignored twice. (I have since found details independently). I do not recommend their product nor their Customer Service. Awful.”

Helpful Report

Posted 2 years ago

“Purchased a VAX cordless in October 2020. Twice I have had faulty battery, the second time VAX refused to provide support despite being under warranty. The Customer Engagement team are more interested to close cases than review or provide support - even if covered under Consumer Rights Act 2015.”

Helpful Report

Posted 2 years ago

“Guarantee, what Guarantee, In the first instance I received no reply for 10 days(not even an acknowledgement). Then I was given instruction on how to fix the cleaner myself, which I did without success. Another long wait before another acknowledge and I was advised to sent the cleaner back. I have another word for Fax starting with V --- Vexation”

Helpful Report

Posted 2 years ago

“Wouldn’t even give them 1 but there is no less. Bought a carpet cleaner before Christmas from them, it’s great works brilliantly, except the handle literally snapped while using it. Trying to contact them is a nightmare, emailing all the information and they get back asking for the same information on a email address that can’t be contacted. The customer service is poor. Great carpet cleaner, just no handle for £300.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. This Hoover is awful, it barely picks anything up. It just pushes crumbs around. I had it 2 weeks and a wheel broke and feeling pretty dissatisfied I went and spent another £200 on a shark Hoover. Just to see how awful the vac was I hoovered the house with it then did a second vacuum with the shark. The shark dust tank was full!!! Don’t get me wrong, the vac did pick up dog hair but the suction is terrible so anything heavier than hair and you’re wasting your time. What amazes me is the hundreds of 5 star reviews?!”

Helpful Report

Posted 2 years ago

“Spoke to vax about my faulty machine yesterday. It has a 2 year warranty and is only 1.5 years old. The connection from the hose to the floorhead is very poor so the brush won’t spin. Vax have said this problem is not under guarantee and would be a chargeable repair. It is apparently classed as wear and tear even though it’s electrical!! For a machine that was brand new and cost £150 I did expect it to last longer. I now know the word ‘Guarantee’ doesn’t mean a damn thing!! Won’t be buying my next one from Vax anyway.”

Helpful Report

Posted 2 years ago

“The worst vax hoover ever.( blade ) i have had vax hoovers for over 30 years the blade pet doesn't pick up crums or bits off the floor but is good with dog hair. I have to weep up after I have hoovered up. Think that says it all about this product.”

Helpful Report

Posted 2 years ago

“I bought a refurbished Vax 2 pwr directly from Vax. The battery soon failed. They sent another (after spending a long time hunting for an email) . The battery soon failed again. They refused to replace it as the original warranty on the machine, (not the battery) ran out by around a month. They refused to replace the battery. I had to write to them as they would answer numerous emails over that end month. They refused to send another and I haven't had a response again after asking to replace the battery as a gesture of goodwill as two batteries should not fail in 12 months and they didn't respond to my previous emails. They make it really difficult for you to contact them. ( see website) I have had no apology. Still waiting for a response about the battery. If they don't respond to this then you know not to buy from them”

Helpful Report

Posted 2 years ago

“I wish I’d have read these reviews before wasting £179.99 on a Vax Powerblade useless nothing like the advert Not just that but I had a battery replaced after only 8 months and now the second one has packed up after another 8 months When I finally spoke to someone in Customer service they said there was nothing they could do as the machine was out of warranty I argued my case that it was the second battery they supplied less than a year old not the machine surely a battery should last than a few months she even agreed the battery was defective but they couldn’t replace it but I could buy one for £79.99 !! I said what if I’ve been supplied with a faulty battery or charger surely they should be replaced at less than a year old warranty or not at the end of the day it’s obviously a fault with the product She told me to take it to consumer rights if I wasn’t happy so no not a lot of help at all £179.99 out of pocket and even when it did work it wasn’t that great Very disappointed would not recommend this product”

Helpful Report

Posted 2 years ago

“Unlike many I'm actually quite pleased with my Vax - it's a corded version. I ordered an extension flexible hose so I could vacuum right up the stairs, but they sent me the wrong one which wouldn't fit my machine - despite their website saying the one I ordered was compatible with my machine's model. I waited like so many to speak to someone, who told me she didn't think accessories could be returned, then I was cut off halfway through a sentence. I tried again, long wait again, but eventually spoke to someone more helpful who emailed me a form to fill in and a freepost address. I wrote the freepost number on the parcel but the post office said they couldn't process it without some sort of a bar code to scan. I tried phoning again but kept being cut off. Tried emailing several times, just got a general fob-off email asking all sorts of details I'd already given (do you see a pattern here?) but not getting back to me. I've decided to pay the postage myself for the wrong item and have asked them to refund my postage, but I'm not holding my breath.”

Helpful Report

Posted 2 years ago

“Was considering buying a vax vac,but after reading this catalogue of disasters I think NOT.”

Helpful Report

Posted 2 years ago

“I bought a Vax pet upright last September and it had recently stopped working. I rang the support centre and was told it was the brush bar, and the would send a replacement. I fitted the replacement and it still didn’t work, therefore the machine had to be sent back as it is still under warranty. However, I have had a email back since saying they cannot inspect the machine as there is a nick in the power cable and I must replace this first. Absolutely ridiculous I have to replace a cable on a machine that is probably going to be replaced eventually and wouldn’t it be cheaper to replace the cable themselves and bill me instead of incurring the cost of numerous courier trips. Very disappointed with the after care and definitely wouldn’t recommend Vax”

Helpful Report

Posted 2 years ago

“This vax gator car hoover is the worst thing I have ever purchased, it doesn't even pick cobwebs of a wall.been a waste of money.”

Helpful Report

Posted 2 years ago

“Kebab skewer? Every vax should come with one for hoikin out from the non removable base tube which can block several times in a day. Wtf designs the hole going into the cylinder as a “choke point” i can see the team design meeting now….. yeah if we make this point narrow it can clog up and stress the f••• out of people. I am going to throw mine out of the window then smash its head in with sledge hammer. Im not joking😡 i hate it”

Helpful Report

Posted 2 years ago

“Poor customer service - ordered online 3rd Jan but item never arrived - 2 e mails to Customer Services - no reply - 45 minutes on 'chat' to answer plus 1hr 10 minutes holding on Customer Service line with no answer.”

Helpful Report

Posted 2 years ago

“VAX is nothing like the beautiful TV adverts. The vacuum cleaners are infuriatingly bad. Our experience with cheap vaccums has been superior to what we have experienced using VAX, which are not cheap. Everytime we use it, all of the crumbs and things we have cleaned up fall out the bottom as soon as you switch it off. And yes, we empty the cylinder and filter regularly. But it is so bad, that unless you empty both ON EACH USE, it continues to happen. It's really irritating to continually spend time cleaning only for all of the stuff to fall back out again. And if you use the 'turbo boost' mode - it flicks stuff everywhere! But if you don't use the turbo boost mode, it bascially doesn't even have the power to suck anything up at all, even off tiles. We have also had issues with the batteries failing on several occasions, and the first time was when the vacuum was only a week or so old. It is also very flimsy and wobbly, so vacuuming up stairs etc is very very annoying, because it doesn't hold its position, and the head of the vacuum flops all over the place. I will never ever use VAX again.”

Helpful Report

Posted 2 years ago

“have been trying to contact anyone at vax on line and by telephone for 3 days now every time i am on phone it cuts me off after 30 mins tried to chat. this is a replacement for another vax model used 3 times and motor started to smoke. Now comes the good bit spoke with an agent for vax explained that the machine was smoking when turned on was told to wait she came back and said that the machine was out of warranty i said i only got machine on 06/03/2021 and that's not a year was then told warranty was started with the first one i bought in August 2020 so that means a new machine that only lasted 9 months. She then advised go back to Argos what a joke.”

Helpful Report

Posted 2 years ago

“Obviously these machines are not built to last! Bought mine in November 20 so, just over a year old. I was persuaded to buy this VAX 4 blade due to the three year guarantee. However, the powered brush floor head which no longer works consistently is considered a 'part' and only covered by a one year guarantee (which is not made clear on their advertising jargon). Now the battery fails to re-charge. This machine is only used for light vacuuming tasks - I used a mains-powered Dyson for the main cleaning tasks. Very poor standards of customer service and clearly a machine which is not fit for purpose!”

Helpful Report

Posted 2 years ago

VaxUK is rated 1.7 based on 199 reviews