Veloce bike rental have a Customer Happiness Grade of F. Customers are unhappy with their refunds.
Really disappointing that they had no compassion. We hired bikes but unfortunately one of my party suffered a heart problem long before the trip so I wrote to them asking them to refund my deposit. Whilst I was well in advance of the date of our travel they refused to refund the deposit. Had I paid the balance and then cancelled they would have refunded the entire amount. Makes no sense and seems to lack any compassion.