Veloce bike rental Insights

Veloce bike rental have a Customer Happiness Grade of F. Customers are unhappy with their refunds.

 

F
Happiness Grade
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F

Refunds - Difficult

33.33%
Industry Average
" Really disappointing that they had no compassion. We hired bikes but unfortunately one of my party suffered a heart problem long before the trip so I wrote to them asking them to refund my deposit. Whilst I was well in advance of the date of our travel they refused to refund the deposit. Had I paid the balance and then cancelled they would have refunded the entire amount. Makes no sense and seems to lack any compassion. "
- Jake Green

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