“Tried to set up a waste collection service.
1. Communication terrible. No proactive contact as collection date approached. Was told containers would be delivered on a certain date, they arrived 5 days early.
2. Turned up for a collection when non was booked.
3. Did not turn up for first collection date - vehicle breakdown. Will be 2 days time.
4. Rang to confirm collection lunchtime, everything on schedule. By 16:30 no collection - vehicle breakdown. Will be 2 days time
5. This effectively meant a full weeks worth of collection had been missed.
6. Rang to confirm collection, "They have already been". Apparently at between 07:00 and 07:30 when we are shut! We had been told no need to put containers outside the gates. Would now be 3 days time (after the weekend)
7. Rang lunchtime Monday, was cut off by M, while he enquired at the local (Hinkley) depot. He did not call me back.
8. Called again was cut off after 15 mins queuing.
9. Called again 45 mins later got through to M again. "Couldn't call you back, incoming calls, new phone system, did not have your phone number" Our phone number is on account which he had pulled up.
10. "Yes I did speak to the depot, unexpected driver sickness so no collection until tomorrow"
11. Offered to escalate my issue "Do you want to speak to the Account Manager for your area?" Yes Please I replied. " I will get JF to ring you today" I said he had left Veolia some time ago, according to other customer service operatives!
12. "We do not get told when people leave" !!!
13. Be warned. If only I had read the Trust Pilot reviews before going ahead!
John”
“Disgusting bad rude people keeps leaving my bins far from my door if you move it put it back in the correct place it’s rude can’t stand these people they belong all in the bin they need to find different jobs disgusting just unacceptable they look all miserable and sad they are all just rude and have no respect”
“Been a customer of there's for over a year.
Every week, we have to call on due to veolia missing a collection. Sometimes we go 3 weeks without a collection.
Failed promises and lazy drivers.
WE PAY FOR A WEEKLY COLLECTION BECAUSE WE WANT THE BINS EMPTIED WEEKLY.
IT'S SIMPLE. SORT IT OUT.
STAH WELK AWAY FROM THIS COMPANY.”
“The worst company for commercial rubbish collection- for many times the rubbish was not collected - different excuses every time- new driver do not know where the rubbish was, they do not know why they missed us etc. Do not work with them if you want a reliable service.”
“DO NOT USE THIS COMPANY!!!
I had a refuse bin on my parents driveway, when i called in to unload my rubbish, i found in excess of £2K worth of damage done to one of my vehicles, matching their bins hinges. I proceeded to make a claim against their liability insurance for the damages, to which their response was it wasn’t them. The only people who move the bin is their driver.
WARNING… make sure you have CCTV AT THE SITE.
Company is a disgrace, reckless and rude!”
“Tried to cancel my bin collection during the coronavious outbreak twice but they did not listen to me and refused to cancel unless I paid 90 days waste collection charges,this despicable and unethical company sre disgusting,making money out of small businesses when the country is on its knees with a pandemic,sre u in county court veolia”
