Dear Chris,
Thank you so much for your outstanding 5-star rating of Verisure UK! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services.
If there is anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with top-notch security solutions and exceptional customer service.
Once again, thank you for choosing Verisure UK and for taking the time to share your positive experience. We look forward to serving you in the future!
Best regards,
Your Verisure Customer Support Team
“We decided to go with Verisure in the end, we struggled with a lot of the competition in the market and who to choose, but nothing came close to Verisure. The reason we chose Verisure was because of the 24-hour monitoring and the fantastic Zero Vision add on. These were a huge factors for us when selecting an alarm company. Our monthly subscription is well worth it too. It gives us fantastic peace of mind. In our dealings with Verisure they have been a fantastic company to deal with and everyone has been so helpful from the telesales operators to the installers of the equipment to the false alarms we've had while we were away for Christmas holidays. We can certainly recommend Verisure for anyone considering an alarm..”
Hello,
Thank you so much for your amazing 5-star rating of Verisure UK!
We are incredibly grateful that you chose us as your alarm company, especially considering the tough competition in the market. We are thrilled that our 24-hour monitoring and Zero Vision add-on were the deciding factors for you. We truly believe that your peace of mind is invaluable.
Thank you for recommending Verisure to others who are considering an alarm. Your support means the world to us, and we will continue to provide you with top-notch service and security. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Verisure UK!
Best regards,
Your Verisure Customer Support Team
Dear Steve johnson,
Thank you for taking the time to provide feedback about your experience with Verisure UK. We genuinely appreciate your willingness to share your thoughts with us.
Firstly, we would like to apologize for the issues you encountered regarding confusing agreements and false information given over the phone. We understand how frustrating and disappointing it is when a company fails to meet expectations.
We truly value your feedback and would like to make things right. To address the issues you've raised, we kindly request you to call our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to making continuous improvements based on customer experiences.
If you have any further details or suggestions on how we can enhance our services, please do not hesitate to reach out to us. We are here to listen and resolve any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you.
Sincerely,
Your Verisure Customer Support Team
“I have been a customer for 4 years, my monthly charges are repeatedly going up, told me it will be £50 from Feb . I have terminal cancer and my husband is disabled and works park time. I rang last week to cancel after explaining my situation, I was told I would get a call back. I rang again yesterday and got a very rude man who told me to wait. I have cancelled my direct debit but was advised by another advisor to wait until Friday and I will still be charged despite giving them notice. Simply unacceptable behaviour towards vulnerable people. Support are a disgrace and offer no support, customer care team are not accessible.”
Hello J Mannion,
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are deeply sorry for the issues you have encountered.
We understand how crucial it is to provide support and understanding, especially for customers like yourself who are facing challenging circumstances. It is truly regrettable that our service fell short of your expectations. We apologise for any inconvenience caused and want to assure you that we take your concerns very seriously.
We would like to learn more about your specific situation so that we can address and rectify these issues promptly. We are committed to making things better for you, and we value your input in helping us achieve that goal.
We kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
Thank you again for bringing this matter to our attention. We look forward to hearing from you soon.
Warm regards,
Your Verisure Customer Support Team
“I paid £500 for installation of the system two years ago and I was advised by the installer that I could discontinue the monitoring subscription and continue to use the alarm system independently provided that I paid a £99 disconnection fee. I have now disconnected the system but have no access to the app and therefore can't use the camera or have no connection remotely. The system is pretty useless. I feel I was mislead at the point of sale and charged a lot of money for a kit that has virtually no use. Very dissatisfied.”
Dear Hanne,
Thank you so much for taking the time to share your feedback regarding your experience with Verisure UK. We genuinely appreciate your honest review and apologise for the inconvenience you have faced.
We understand the frustration you have experienced after disconnecting the system and losing access to the app, which has made the camera and remote connection unavailable. We sincerely apologise for any miscommunication or misunderstanding that may have occurred during the initial installation process.
Your satisfaction is of utmost importance to us, and we would like to make things right for you. In order to rectify this situation, we kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
Once again, we deeply apologise for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. Thank you once again for bringing this to our attention.
Best regards,
Your Verisure Customer Support Team
“Been with them for 5 years, gave notice the monthI left, 7th Sept 23, paid up to date. they are now hounding me 6 months later for Dec 23 and Jan 24 payment. I keep telling them I’ve cancelled put me through to the cancellation team, cancellation team is an outbound service and you can’t ring them, honestly, get a ring alarm system, much cheaper and easier, honestly, they are like vultures and won’t leave me alone. I’ve emailed as il 25 times, they ring me every single day. They ignore anything you say to them. Never dealt with anything like it.”
Hello Helen Black,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Absolutely disgusting custom service distrusting company altogether. They quoted me £32.90 for the 24 monitoring service. They then on the contract put it as £36 a month without me knowing I signed it. Obviously stupidly not reading through the whole contract, but I have the piece of paper which is written 32.90 on it and they are not willing to change the monthly fee, absolutely disgusting company, do not go with them.”
Hi Chris J Dixon,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hello Steven,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Worst company ever, they have scammed me out of nearly 6 months after I’ve rang up to cancel 3 times now. They make it impossible for you to leave. They have said I put the phone down but I every time I ring they put me on hold then hang up!”
Hi Emmily Smith,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Looking for a reliable security system so contacted Verisure for a quote. They called me back within seconds. Wow! The representative that called me must have been in a '90s regime call centre' he was obviously scripted and couldnt give a monkeys about what I wanted or needed. He was in that much of a hurry I have no idea what was offered...but when I said I was not looking for a monthly payment he lost interest completely and hung up. I would advise to avoid. Your security is obviously not their main priority...but your monthly payment is! 🙄”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“I had a very pleasant man install my alarm system as I work outwith the UK and I am only at home in Scotland intermittently. On 11 December 2023 received an email that the battery was at 15% I contacted Verisure who told me it was my door camera and they gave instructions on how to turn door camera to the left and I explained that that was not possible as it was attached to the door frame. I asked for someone to come out and I gave details of when I would be back in Scotland. I was assured that a Customer Services manager would call me within 72 hours and this didn’t happen. I have been in contact with them on 18 and 27 December and I have still not received any call back. On 27 December I contacted them and told them to cancel the system and to come and remove it and I was told that a manager would call me within three days and that has not happened. I contacted Verisure today 2 January 2024 and spoke to Megan who agreed that I had received very poor customer service from Verisure and she advised me to contact Customer Care on 0333 200 900 and I duly did this the earliest possible appointment that I could be given was 6 February or 20 February 2024 for someone to look at the system. I explained again that the reason I had the Alarm system was because I work outside of the UK and that I was not available on these dates. I have been informed that there is only one engineer to cover the whole of Scotland at present and that he is only available in my area every two weeks.
Based on all of this I have now cancelled my direct debit with Verisure and I would advise all members of the public not to choose this alarm system as it is definitely definitely not worth the money or the hassle and that the customer care services are the worst that I have ever experienced.”
Hello Michael O’Hanlon,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Avoid Verisure
Useless customer service and specially cancellation department . Served notice 1 NOV 23 and cancellation department spoke to me in 15 dec 23 and consider my notice period start date from 15 Dec23 What a rubbish customer service despite with Verisure as business customer more than 3 years . I am not recommend any one . On top of that 2 Months notice period mentioned on web and they are claiming 6 months. When I asked to provide copy of terms and conditions mentioned about 6 months no one bother to reply back. First they delay cancellation and on top of that they consider cancellation period not from initial date of request but the date I spoke to cancellation team. What a rubbish customer service . Keep asking for send terms and conditions of cancellation procedure. No one bother to reply back. Is that Joke ? Even 3rd world countries customer service better that Verisure . If you see their customer service reply . What a generic reply from customer service simple saying email us or call us. Absolutely rubbish better takes them to court for harassment .”
Hello Faisal,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Dreadful customer service. The initial request was dealt with with a day and the offer of same day installation was made. The installation was OK but it went rapidly downhill from there. One PIR camera hasn't worked properly since installation and all that is offered is to change the batteries - 3 times so far.
Advised an engineer would call between 3pm - 5pm. Not convinced this would happen I called on the day and was told the engineer would arrive between 6pm - 7pm. 7.15pm still no engineer and no contact.
Absolutely hopeless and a couldn't care less attitude.
Avoid this company at all costs.”
Hi Nutfield Centre,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Where should I start describing this company? They operate like scammers. The company sells its products/services based on a number of lies and then lock you in with some ridiculous terms in the contract.
Let's start with the installation. The initial payment was charged at £498 and the sales person tells you that the high upfront cost is for the equipment and the installation is free of charge. But, in the contract, it clearly says that the equipment is on rental and the initial charge is for installation. Now £498 for a 30-60 min installation is a ripoff.
Now let's talk about the monthly subscription price: It started with a monthly charge of £29 but the prices are increased every now and then (not just once a year RPI increase). In about 2 years and 8 months, the price went upto £56 at which point I decided to cancel. When cancelling, I was told that I will need to return the equipment and I have an option of keeping it as an unmonitored system without any app support by paying a further £99. This makes it completely useless as there is no app notifications, nor any outdoor siren with the downgrade which renders it completely useless.
Now, the sales person when selling you the shiny new service does not explain anything about the notice period after the contract expiration. The notice period is 3 months from cancellation date. On reading other reviews, I realize that it used to be 2 months. Why on earth they need 3 months notice? To do what? The notice period clause is written in some 10th section of a long contract which to me looks like a deliberate way of hiding this in small print. The sales person on the other hand would clearly lie that the contract can be cancelled anytime after 1 year not mentioning anything about the notice. And there is no physical copy of contract provided and the signature is taken in an IPad. There is an email sent after a few days with a link to the contract which too expires if you fail to read it in time.
Now the service: Once, when the equipment was malfunctioning, they sent a technician after 20 days to fix it, which left my house vulnerable for 20 days and of course as expected there was no waiving off of the fee for that month for the inconvenience. How can we trust that they would send their guards timely if there was a break-in which they claim as their USP? Morever, try calling their customer care and good luck if you manage to talk to a person in less than an hour.
My advice to you will be to stay away from this unethical company whose only aim is to lock you in and then keep milking your wallet.
Once I got scammed by them, I also came across a BBC watchdog report on Verisure. Feel free to watch it on youtube by simply searching for "BBC watchdog verisure".
I am left with no choice but to complain against them to trading standards or ombudsman. Seems like they easily get away with scamming customers and hide behind some shoddy terms in the contract.”
Hi Chandra,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“After a conversation with Catrina and Adam. They first of all did not tell me my conversation was being recorded. This is an outrage. Verisure sold me a package with 24/7 surveillance this I not true as I got told arlo is a separate department and they finished at 9 pm. My camera has disappeared from my arlo app so I’m not protected. I feel very vulnerable after an attack which took three months to walk again. Verisure are selling you a package that they have no control over as there not there cameras were being sold a lie. I am a customer and keeping you staff in a job and I’m disgusted in how they have dealt with me.”
Hi Thomas miller
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Following the installation 2 cameras weren’t working. Had 4 appts to get them fixed where no one showed up. Their customer service team while being polite just pass it on (or not). Now waiting for them to contact me to arrange collection of the system and a refund - wish me luck!”
Hello Sarah,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Absolutely horrendous company. They changed my price with no contact or notification. The system is not worth it. The customer service.. well there is none. The only good feedback you’ll find is the ones where the service engineer who installed them asked for a review and he was good. Anything past this point HORRENDOUS. Company’s a con when you try and cancel they don’t allow it (even though I’m not in a contract). Don’t even deserve 1 star. Service support woman Lyndsey was the pushiest person who point blank refused to let me even cancel incredibly rude and should not be in a customer facing role”
Hello Kate,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Please avoid this company if you can.
This company is dangerous because once you are paying they make it very difficult for you to leave. Offer incentives to try and make you stay and then threaten you that you still will have to pay for the doorbell anyway when you leave if you do. You still have to pay 3 months for the service and their customer service doesn't exist. They will argue with you. They claim false information as true.
If I could go back in time I would never ever have opened a verisure account.
Please if you are looking for an alarm company use anyone but them. Also they will increase your monthly payments and not tell you.
If you can pay without paying by direct debit do this at the very least. A shady shady company which I hope finally to be able to get shot of.”
Hi Anonymous,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hi P booth,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
