“I recently posted a negative review for a young man when I was trying to cancel my alarm system. In all fairness today I made contact with a young lady rep who managed to cancel my service without any fuss or argument......this is the service I expected in comparison to the young man I spoke to this young
Lady offered outstanding customer service. So in all fairness I have to write this review”
“Awful service, avoid at all costs!
We were clients for 6 years and in the last 12 months the service quality deteriorated dramatically.
We are currently trying to cancel as we are moving home but they are making it very difficult & time consuming on purpose! One of the worst customer service we ever experienced.”
“Terrible company. They will stop at nothing to avoid you cancelling your policy. Do not let them into your house or take a policy out with them. You will have months of stress trying to cancel the policy. They just keep cancelling your cancellation then hound you fir money”
“Been a business and residential customer of Verisure for the past few years. Was very impressed compared to ADT to protect my business and home. After a few years of having the alarm system (worked great for accidental triggers) we had 2 break ins in my business the first break in there was over 400k of stock stolen stored on pallets within the warehouse and Verisure didn't even trigger. We only found out we had been robbed when we came into work in the morning. Issue was the the sensors installed didn't cover the entire warehouse as it was installed by someone who had just been employed. Verisure came out the following day and done their investigation along with the police and still waiting to hear back nearly 2 years on. A few months later we got broken into again this time from a top window in one of the offices and this time the alarm did trigger as we had a still camera inside that particular room installed however the camera is so useless it didn't even capture the person that entered the building and stole roughly 25k worth of stock. Verisure did ring me that a trigger did go off but they couldn't get the images for some reason as the whole system is flawed. Verisure came out again to investigate and removed the camera and took it away to see if there was any images stored on the system but unfortunately there was no images. Unfortunately our insurance provider Hiscox then refused to insure as at the building due to having 2 high value burglaries and the alarm system useless. This has been going on for a while now and they don't seem to be interested in giving a reason as to why the system never worked on 2 occasions. I had a random call from their investigation department a few months ago and the chap that called me said it had only just been passed over to him as I refused to pay for the system which actually doesn't work and destroyed my business which I worked 15 years to build up. I now get random calls every week for the outstanding payments which I have to repeat the same story over and over again and they seem to have no records of anything. They will come round and showcase this all singing all dancing state of the art alarm system with all the gadgets but when it actually comes down to it I assure you that it will let you down. I have put this review down to inform others not to fall for the sales rep that sell you this system. The fact that we got burgled twice and Verisure have not even tried to look into why the system failed is beyond me. The salesguys just want you to sell as many devices as possible but they are all useless. I had 3 smoke devices installed in our warehouse when I was told we only needed 1-2 but I wanted that extra security however the system did not even trigger for the smoke devices to go off. I have put down both of my install numbers as proof that this is not a fake review and 100% honest and true review. They also sell you the fact that if you are broken into the security guard will protect your building until it's made safe which is not true at all. I was told the security guard cannot guard the building one the second burglary and I had to personally wait for my business insurance Hiscox to send someone out on a Sunday night and secure the premises. The sales tactics used are very clever the whole system looks great as a demo even I was impressed but it has so many flaws and on both occasions failed to protect my business.”
