“Ordering was simple and very user friendly. The chalk markers I ordered were easy to track and arrived in a timely fashion. I love the reversible tip feature. The colors are vivid and have really made my sign-making more fun!”
Hi Jennifer, Thanks for letting us know about your experience. We have replied to your email and we sincerely apologize for any inconvenience caused by this. We'll wait for your response and we're looking forward resolving this soon. :) Thank you. Cheers, Rose
“I requested the pens for shipping costs only, got what I ordered and got them when I was told they would be here. Great service, great product, loved them. Will visit the website and order more. Thanks for a great experience.”
“I specifically ordered my products for a Christmas gift because the website was offering a special 2 day delivery for orders made between Dec 18-22. I ordered on the 22nd and received the package on the 28th. Also I was told by a rep I could get free white chalk with my order but when that notice came it required that I pay shipping to get the "free" chalk. I hope that the chalk is amazing to make up for our very disappointing start. I was just devastated to not have it here for Christmas as it was to be a major gift. Hopefully she'll still be into chalks by the time her birthday gets here....”
Hi,
Thanks for letting us know about your experience.
Sorry that you have not received the free markers.
I would be happy to assist you in getting a replacement sent the soonest. :)
Please give me a buzz at info@versachalk.com so I can further assist.
Apologies for any inconvenience caused.
Thank you.
Cheers,
Rose
“I received the 4pk fine tip markers for free and only paid shipping! I LOVE them and will be purchasing the pack of thicker assorted colored markers soon!”
“I cannot rate my experience outside of ordering on the website. My $90.00 chalk board has not yet arrived, nor has the subsequent versa-chalk markers. A company is often judged by it's shipping speeds and so that is all I have to go on..no products in hand yet.”
Hi,
Thanks for letting us know about your experience.
Sorry that you haven received the chalkboard yet.
I have escalated this to our Shipping Team and rest assured that this is being taken cared of.
I would like to make this a better experience for you. Please contact me at info@versachalk.com and I would happy to assist you. :)
Thank you.
Cheers,
Rose
“The chalk paper looks nice but it doesn't erase as clean as it should! After writing out my menu on it, I went back to erase an item and you could still see the words and letters.”
Hi Ronald,
Thanks for lettings us know about your experience.
Sorry that you're having issues erasing the marker's ink. :(
You can use a wet damp cloth to erase them but for stubborn marks, please try to use a Mr. Clean Magic Eraser and a bit of water and the ink will come off most surfaces. You can also try using ammonia-based cleaner, like Formula 409.
Please give me a buzz at info@versachalk.com with your order number, if you need further help and I will be happy to assist you. :)
Thanks!
Cheers,
Rose
“Loved the chalkboard! It's the perfect size for what I had in mind. My daughter loves using the verachalk I bought too. She raves about the colors and how cleanly they write. Glad I didn't buy the cheap chalkboard I was originally looking at, I would have been very disappointed.”
“I received half my order very quickly (within a few days of ordering). When I notified the company that part of the order didn't arrive, after sending pictures of what I did get, they were very quick to make it right. I received the rest of the order just as quick. I will order again from this company.”
“Got itav in perfect time....haven't used it because it was a gift so not sure how the product will stand up to the past bistro liquid chalks I've used .....We shall see...”
“IMMEDIATELY after I submitted order, i online chatted with versachalk on a Friday afternoon. I placed order for white and i wanted assorted colors. I asked that that be cancelled and I will place the correct order on Monday. She had me on hold and then told me that I would have to wait to hear from them on Monday. On Monday I got an email that the (white) order was shipped. I contacted Versachalk and they said that when I get the white order, call them and they'll send a postage slip to return it and I can re-order. It was delivered to Dale Leibforth (Not me, his secretary) so I gave it to him, he opened it and I just say forget dealing with the hassle of returning it! Even if it wasn't opened, returns are always a hassle. This should have been avoided if it was taken care of on your end as I was told it would be. It shouldn't be impossible to cancel an order within FIVE minutes of placing an order. Not happy.”
Hi Dale!
I am really sorry to hear about your experience. We aim for 100% customer satisfaction and what happened was definitely not in line with our goal. We do ship orders pretty quickly and I regret that your order was sent for shipping before the cancel request was received. I would like to see if there is anything I can do to make this a better experience for you. If you can kindly contact me at info@versachalk.com, I'd be more than happy to discuss further. Hope to hear from you soon.
Cheers,
April
“I had been looking for chalk markers for a while when I came across VersaChalk. I got the markers within just a few days and was shocked and thrilled with how quickly they arrived. I have recommended them to a few friends already! They work great and I love them. I will likely order more from the site and would love to see more products added!!”
