Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vertoe Reviews

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Vertoe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vertoe 5 star review on 20th June 2023

Vertoe 5 star review on 6th September 2022

Vertoe 5 star review on 22nd August 2022

Vertoe 5 star review on 26th July 2022

Vertoe 5 star review on 19th July 2022

Candee J Mccarthy

Vertoe 5 star review on 18th July 2022

Vertoe 5 star review on 13th July 2022

Claudio Mella Rojas

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sketchy location with bad customer service.”

Posted 1 year ago

Hello Brian, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. May we please ask as to what happened when you tried to leave your luggage at the location? For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Very unhappy with front desk lady -extremely rude and unhelpful. If using luggage storage u are not good enough customer.”

Posted 1 year ago

Hello Pavla, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Excellent customer service is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I purchased Vertoe service and was completely dissatisfied. I arrived at the location to drop my bag off for the day. I was told to leave my bags in a convenience store out near all the snack goods. When I told the clerk I was not comfortable with this he stated that was the only option. There was no locker. The bags were not even behind the counter. I was just suppose to trust he would watch my bags and no one steal items out of it when they went to get some chips. This was not at all something I was comfortable with this. Instead I spent the day lugging my bag around until I could check into my Airbnb. Which is exactly what I was trying to avoid. When I contacted customer service they simply said they had never had any complaints by other users at this location and would not give me my money back. I was given a credit however, after the experience I had please tell me how I am expected to trust this service again. So that’s money down the drain between the Uber to get to the place and the service cost. Good luck using this service and feeling your items are secure.”

Posted 1 year ago

Hello Kristin, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Your items’ safety is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. Also, please do understand that we are a short-term luggage storage company who partner with local businesses. This means that they do not have specific lockers, and they use their own space in storing your bags. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@vertoe.com.

Posted 1 year ago

“We paid to leave our luggage at one of Vertoe’s locations until 10pm, but when we got there we were told we could only leave it until 6pm. We therefore had to carry our luggage around with us all day, as Vertoe have no contact number or helpline. We have not received a refund. Avoid this company.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. We are currently working on getting the correct hours of this location. We have also cancelled your booking during this time. Please allow 5-10 business days for the amount to be returned to your account. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“We booked online and it didn't give us the exact location until after we booked and paid which felt really annoying and a bit sketchy to begin with. Then when we showed up we had to wait in line for ages - about half an hour, and it was a small post shop with a rude man running it. When we booked, it didn't say anything about having to pay extra for bigger bags (ours were 2 wakeboarding bags) and we had to pay for the whole day even though we were only storing them for 2 hours, then when we went to drop them off he said that we needed to pay more for oversized bags. I talked to him and said that we had to pay for the whole day and were only leaving them for 2 hours and he reluctantly took our bags. It was not the nicest experience and I personally wouldn't recommend it.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Excellent customer service is a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards. We are reviewing the location to make sure they follow our protocols. Also, the reason why the complete address was given right after the booking confirmation is for our locations' space planning and security reasons. Our rates are also per item/business day so even if you store your bags for a few hours, we have a fixed rate for it. Don't worry as we are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Could login to the app to check details of my order. Could find the luggage storage place in London, tried to use Google maps which shown where the place was but said Permanently Closed. Won’t be using again and waste of £25.00”

Posted 1 year ago

Hello Simon, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We called the location and they are still open from 9AM to 8PM Monday - Sunday. The location's old name is Metro Express and the address is 345 Gray's Inn Road, London WC1X 8PX, UK, near Kings Cross Station. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Boston - Chinatown - Aug. 3rd Horrible service- didn’t answer any of my questions, laughed in my face and made me cry. Shockingly poor customer service. The employees made me feel unsafe and embarrassed to be there with my luggage.”

Posted 1 year ago

Hello Melanie, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We will call the location and ask what happened and make sure this doesn't happen again. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I paid for 3 bags to be stored at a business that was closed down and abandoned.”

Posted 1 year ago

Hello Krystal, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have looked into this issue and have turned off the location so as not to affect other customers. We have also cancelled your reservation and we sent you a separate email on this. Thank you.

Posted 1 year ago

“The attendant at the hotel ignored me while I was trying to drop my bag. When he learned I wasn’t a hotel guest, he served a person behind me and made me wait. I was in a hurry, that didn’t seem to concern him.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We have spoken to the manager of the location and there was someone else assigned for the luggage at the time. We apologize if you felt like you weren't a priority at the time. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“HORRIFYING. how is this advertised as “storage lockers”… we showed up at the address to a run down, tiny bodega where a man threw our luggage in a dark back room and locked it.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Our locations use their own storage space for luggage storage. But how they "threw" it is something that we must handle. We will call the location and let ask them what happened. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I paid online and went to the store but the two guys was looking for some QR code and I don’t know why it doesn’t appear in my email and app. I only left my luggage 2 hours here. Then they said we can go and the QR will appear when I check out. Then we back to the site 30 mins before our departure, the QR code still not appear, the two guys took my phone and kept clicking and searching and waste our time and did not allow us to go. My train was almost late and I said we have to go but they don’t allow us.the fk QR code doesn’t appear is not our fault but They don’t care and it could make us miss our only trail back to Germany from Paris!!!! And I gave cash for 7 euro Would never use that agai”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. This location has violated our terms and conditions, asking for cash from our customers. This should not have happened. May we ask for a receipt for the amount that you gave them, please? You may email them to us directly at support@vertoe.com. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The location of the facility was fairly convenient, but when I went to pick up my bags after only 2 hours they were both very cold and one was completely soaked on the bottom half, like they were stored in a walk-in refrigerator. Employee dropped the bags to us and walked away, no confirmation they were ours.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I am not 100% satisfied with the experience I had with vertoe. I booked the storage location and within 5 minutes I tried to cancel and requested a full refund. The location was not what I expected at all. When I received the location and picture of the storage facility, I did not feel comfortable leaving my belongings there. Furthermore, when I googled it google said it was permanently closed. Needless to say, I tried to immediately cancel and I found alternate storage luggage at a safe place. I have requested a refund several times and it has been denied.”

Posted 1 year ago

Hello Andrea, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We're sorry if we were unable to issue a refund. We have checked this issue by the time you emailed us. Our customer support investigated on the locations' store hours and the location owner confirmed that they were open during your drop off time. You may email us back if you decided to book for our service at any location and we would be glad to give you credit for your next booking. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The store where I was supposed to drop my bag off was closed. Padlocked shut.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Reliable hours are a top priority for us at Vertoe. We will be talking to the owner of the location to address this matter. These are independent businesses and we want to make sure they uphold Vertoe’s standards, and keep their hours in our system as up-to-date as possible. I have confirmed with the location and they did open late at the time because one of the employees who was supposed to open that day had a car accident. Because of this, I have cancelled your reservation under Booking 162673. Please allow 5-10 business days for the amount to be reflected on your account. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Awful. The business was completely closed even though the website and doors of the business said it was open. All numbers we could find of this establishment were out of service. Would not recommend to anyone.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“I canceled the service but the mail was returned “failure to deliver”. Canceled may 31 at approximately 8:30am just after getting off plane Mary Ann”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We wanted to ask why you'd like to cancel your reservation for this booking? And where did you try and email the information please? For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“We reserved storage (prepaid and confirmed). We paid for an Uber and when we reached the address, we were refused and told they had discontinued services over a week ago. We attempted to call the customer service and looped endlessly with no help. We then tried calling another alleged vendor who also said they had no idea what we were talking about … so. Scam is the only word I can come up with (oh and we were charged for the non existent business).”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We contacted the location and they missed to inform us that they will be cutting ties with our service; the reason why we weren't able to turn them off. We're sorry for what happened. We have turned off their location so as not to provide inconvenience to future customers. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Guy in the store held out bags hostage until we gave him a tip.”

Posted 1 year ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The only person working there had a hard time communicating with me and had no idea about the tags/locks for my bag. He instructed me to just leave it in the corner. When I returned the door was locked and there was no one scheduled to arrive until after six pm. I had to wait for a traveler to awkwardly allow me access to my bag. Awful, stressful experience”

Posted 1 year ago

Hello Matt, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Not a secure location to store your luggage (turned out to be the back of a store, no lockers). The employee did not know which company I would have booked through. I did not end up leaving my bag there because I felt unsafe.”

Posted 1 year ago

Hello, We're sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

«
1
2
3
4
5
»

Vertoe is rated 4.6 based on 5,118 reviews