Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“friendly, uncomplicated, and no paperwork that is asked for on all other places”

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Posted 10 months ago

“We got into DC early and wanted to put luggage in a safe place so we could walk to sites. This worked great would do it again.”

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Posted 10 months ago

“It was very easy and uncomplicated to save our bags by Vertoe. The place was in a little supermarket, so we can everytime get it bag. The person who worked there was very nice and trustworthy.”

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Posted 10 months ago

“A much needed service, convenient location, reasonable cost.”

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Posted 11 months ago

“Owner of the store was very nice and accommodating.”

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Posted 11 months ago

“EasyJet to reserve, excelente service and orientation but Hard to funda besarse the storage is not identify outside. Local found due to an employee from other near location after walked more than 30 minutes trying ro find lugage storage for few hours”

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Posted 11 months ago

“In Tokyo I stored my luggage at the Sakura Hostel in Asakusa and was impressed by the friendly service provided by the lovely woman who served me. Very happy with my choice of luggage storage provider.”

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Posted 11 months ago

“The place is at the same corner as the air train and jfk subway stop so it was easy to hop off air train, drop my bag, and go into the city. David, who works there, was a good communicator and pick up was quick and easy when I returned. I would use the service again.”

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Posted 11 months ago

“Vertoe themselves were great but the location for bag drop pff was not. We booked and paid for it in advance, when we turned up the guy tried to tell us no sorry we’re closed for bag storage today! He tried to turn us away, I had to argue with him that we had already booked and paid. Eventually he admitted he has received the booking on his system and took our bags. This left us worried to have them in his care.”

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Posted 11 months ago

Hey CLAIRESSE, Thank you for the great review about Vertoe! Our team does its best to ensure all customers are happy and have a smooth experience when booking. We also apologize about what happened with your booking during this time. Rest assured this won't happen again to our future customers. We hope that you consider using us at one of our other Vertoe locations. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. Best, Team Vertoe

Posted 11 months ago

“David was very kind, I´ll give 5 stars . I will refer him to all my friends.”

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Posted 11 months ago

“App it’s easy and the process simple”

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Posted 11 months ago

“Great solution for dropping our bags before our White house tour! It was affordable and flexible and felt safe leaving our bags there.”

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Posted 11 months ago

“Excellent customer service !”

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Posted 1 year ago

“Easy to use. Simple dropoff and pickup. Would use again.”

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Posted 1 year ago

“We dropped off our suitcase and the lady was extremely polite and pleasant. They also allowed us to leave our winter jacket that was heavy.”

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Posted 1 year ago

“Nick at this grocery drop-off very friendly. His team worker very helpful taking my bags to secured place while I jogged the lakefront.”

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Posted 1 year ago

“We used Vertoe at 580 8 th Avenue near 38th to hold our luggage for the day before heading home on the Coachusa bus at 6 pm. Very easy to drop off at 9am when gift shop opens and stop back when time to leave. Only 4 blocks from bus station and a lot of choices of food in the area also to grab and go.”

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Posted 1 year ago

“Very good service - one of my ticketed events went to my spam mails and I didn’t see it , but when I requested info from the support team they instantly sent a new email with my tickets . Very easy to use”

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Posted 1 year ago

“Did what it was supposed to. The service provider was not on the ball for pick up at all.”

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Posted 1 year ago

Hi Daniel, Thank you for your review of Vertoe. At Vertoe, we do our best to make sure everyone is happy and going above and beyond to ensure customers have a great experience. We are always happy to answer any questions and encourage our customers to reach out if they need help. Thank you again for taking the time to review Vertoe. Sincerely, Vertoe Team

Posted 1 year ago

“Muy fácil de llegar y súper amables”

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Posted 1 year ago

Vertoe is rated 4.6 based on 5,118 reviews