Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vertoe Reviews

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Vertoe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vertoe 5 star review on 20th June 2023

Vertoe 5 star review on 6th September 2022

Vertoe 5 star review on 22nd August 2022

Vertoe 5 star review on 26th July 2022

Vertoe 5 star review on 19th July 2022

Candee J Mccarthy

Vertoe 5 star review on 18th July 2022

Vertoe 5 star review on 13th July 2022

Claudio Mella Rojas

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truthfully it’s nice to offer the service but the venue didn’t have the space for all our luggage and it sat in their hallways. Very unsafe. No security. Perhaps you should limit the amount of orders taken. Very disappointing service after a long trip and no other options.”

Posted 4 years ago

“My experience with Vertoe is not so good as they deducted 18$ extra for the booking that I never made. This is very first time I used this application and disappointed. Regards, Saad Khan”

Posted 4 years ago

“The Vertoe app was really easy to use. The staff at the shop were quite possibly some of the rudest people I have ever had the misfortune of dealing with. Attitudes changed when the owner of the shop was there when we picked up our bags but it was too late. So rude and unpleasant.”

Posted 4 years ago

“Our booking was at a backpackers, there was a sign on the front fence saying they had had a spate of recent robberies. We walked inside and asked to see where our luggage would be stored, it was in a room that was not locked and anyone could access away from reception, it was also near a back door that was away from reception. We decided that the risk of leaving our luggage in our car for the day was better than leaving it there.”

Posted 4 years ago

“The attention is very good and the shop very clean. The problem is the lack of security. Suitcases are stored in the shop itself, that is, they are not placed in a separate room o locker, so customers of the souvenir shop have access to them. In addition, when we went to pick them up, being a group of 6 people with a suitcase each, we only identified the first suitcase with the tag photo, but the rest were delivered without showing the photo.”

Posted 4 years ago

“I actually didn't get to use the service and was informed that I couldn't be refunded since I booked on the same day as the reservation.”

Posted 4 years ago

“While the site/app was easy to navigate to set up for luggage storage, I could not cancel nor could I reach the operator of the particular location near Grand Central terminal. Fortunately, it was only $6, but beware.”

Posted 4 years ago

“The worker was great, but you charged me twice!!!”

Posted 4 years ago

“The location we chose to store our bags at was convenient, near Times Square, but the shop had little security over stored bags. They were simply piled toward the back of the store. I was told to take a photo of them that I would present for identification upon return. But when we returned, the person at the till was only interested in the company name we reserved through and then we were free to go take bags. Fortunately everything we left was still there.”

Posted 4 years ago

“The actual location was not really that close to Union Station, but one does not know that until after the reservation is made and the drop-off location is revealed. Also, there was no clear and obvious entry to the drop off location. It was not until someone walking by chance had knowledge of the place and said here is the door that lead to the elevator (drop off location 2nd fl), but the door was locked. It was at this time someone who worked there happened to walk outside and said they would unlock the door for our entry. Again without of these people there was no discernible way to ID the entry point of the drop off location.”

Posted 4 years ago

“Found it strange that I didnt receive a ticket when I dropped off my bag. I came back and took my luggage which was sitting with about 25 other pieces in the front of the store. No one asked for an ID. Anyone could walk in and take a suitcase.”

Posted 4 years ago

“They provided the service, but I'm still uncomfortable with the experience. Our luggage was not stored in a storage point, it was simply piled in a corner of a souvenir shop. We didn't have a choice, so we accepted and prayed to see our things again when we came back. Nothing was stolen, but I would not do it again.”

Posted 4 years ago

“The location of the place was perfect and central. The treatment we received was great. But we found our bags very dirty (some sauce spilled on them).”

Posted 4 years ago

“The Vertoe service is great, but I was a little disappointed in the location where we stored luggage. The checkin process seemed very lax, and when we returned, our luggage was out in the middle of the store floor. In the end, there were no problems, but this was not the kind of security I expected at all.”

Posted 4 years ago

“Good price! I tried to be polite but the guy didn’t even look at me just pointed at things, very rude. The bags just stand there so not too safe..”

Posted 4 years ago

“I’m glad the service exists, but I wish that locations were disclosed before payment. The location I reserved to store my sons car seat during the day was inside of a smoke shop and I was unwilling to take my two young children into the shop after we just been having discussions about the dangers of smoking and lost relatives to lung disease.”

Posted 4 years ago

“I did not like the first person that handled my luggage. He was not polite and charged me $20 for an extra backpack (when the price for my big suitcase was just $11) and said that it needed to be cash and I needed to give it to him. This seemed very dishonest to me and I did not trust him. I also had a hard time understanding how my backpack was going to be stored in that place since, 1) I could not see any Vertoe signs right away, and 2) I wasn't sure where they would store it. This, added to the poor quality of customer service provided by the employee made me rethink the idea of using this service. The next day, I had a different employee handle the service and he was much helpful. But still, I'm not very comfortable with the idea that the bags were just placed in their backroom.”

Posted 4 years ago

“Very unfriendly people:(”

Posted 4 years ago

Hello, I'm sorry for your experience. If you want to explain the situation further, so that we can address it with our partner location, please write into support@vertoe.com Thank you, -Emily

Posted 4 years ago

“The service was ok but the place was dirty and very unpleasant”

Posted 4 years ago

“I needed and scheduled a place from 3-10pm and booked the place given to me on the app. Then upon arrival the place said they close at 7pm. I lost out on 3 hours in Manhattan. Cannot believe App.”

Posted 4 years ago

Hi Dan, We have addressed this issue with the app. I'm sorry this affected your time in Manhattan. We appreciate your review, as we are always trying to improve our services and aim to be on top of things like this quickly. Thank you, -Emily

Posted 4 years ago

«
1
...
2
3
4
5
6
»

Vertoe is rated 4.6 based on 5,118 reviews