Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great location near to JFK train. Nice and reliable host”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The hotel that stored our family’s luggage for the day was super friendly and accommodating . The only downside was that this was the only place available near our destination.”

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Posted 1 year ago

“This was my first experience using Vertoe and I probably wouldn’t use it again. I was expecting a secure location for my bag, but the space was just a back room of a deli that anyone could have walked into. Also, the owner of the place did not have the bag locks as promised on the website. In addition, the place closed earlier than they said on the site so we had to adjust our plans. Overall, it was a pretty disappointing experience.”

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Posted 1 year ago

Thank you for your feedback about Vertoe. We appreciate you taking the time to share your experience with us. We're sorry to hear you were disappointed with the lack of security in the space and lack of bag locks. We understand you had to adjust your plans due to the place closing earlier than expected, and we would like to make things right if possible. Could you tell us more about the experience so we can learn more? We would like to understand what happened, and apply any improvements so that others have a positive experience. Feel free to email us at support@vertoe.com. Thank you again for your feedback!

Posted 1 year ago

“Very bad service. The location which was a private cigarette shop refused to have any business with Vertoe cancelled everything upon arrival and send me out again. So I lost money for the Uber to go there and stress to look for another location last minute. They are also not responding to messages, not even gave a hotline for customers to call if they need help! I am very disappointed! Never again, I don't recommend anybody using this "so called service" It might probably be a big scam! Once booked you cannot contact them at all anymore and you lose your money!”

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Posted 1 year ago

Hello Sona, We're sorry to hear that you had a negative experience with one of our locations. We will be talking to the location about this matter. We have canceled your booking at location Discount Cigarettes & More INC. We appreciate your feedback in this matter and we want to offer you the code: feedback20 for 20% off your next Vertoe booking. We're so sorry for the inconvenience. For any further questions, feel free to email us at support@vertoe.com. Thank you and have a great day!

Posted 1 year ago

“Very convenient and helpful for travelers. Thank you!”

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Posted 1 year ago

“Great service at the restaurant that stored our luggage. They were very friendly and truly helpful. I had no concerns leaving our stuff with them. The food was delicious as well.”

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Posted 1 year ago

“David who stored my suitcase in New York was super friendly and helpful. I have rarely met such a courteous person!”

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Posted 1 year ago

“Good to use, cheaper than other stores and service”

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Posted 1 year ago

“Everything was very easy, from the beginning to the end. Also very good price.”

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Posted 1 year ago

“excellent would use it again”

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Posted 1 year ago

“Good service and great location👍”

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Posted 1 year ago

“Easy drop off and pick up. Very convenient.”

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Posted 1 year ago

“The process is simple and as straightforward as possible. Easy to drop and pick up a luggage👍”

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Posted 1 year ago

“Ha sido todo estupendo, muy contenta”

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Posted 1 year ago

“So awesomely convenient. The whole process was super easy, the owner of the store was wonderfully helpful and pleasant, the location was right where we needed storage—will definitely be doing this again next time I need to check out early before a late flight!”

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Posted 1 year ago

“Really good place for storage of your luggage safely and in a good spot in downtown”

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Posted 1 year ago

“Very fast and efficient.”

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Posted 1 year ago

“Worked like a dream. I dropped my luggage and sauntered off to the Museum of Fine Arts. A couple of hours later, i picked up my bags and took a Lyft to the airport. Excellent service.”

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Posted 1 year ago

“Taylor at Burn and Brew was terrific. We had a great experience with Vertoe.”

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Posted 1 year ago

Vertoe is rated 4.6 based on 5,118 reviews