Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and cost effective service”

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Posted 1 year ago

“It was so convenient to drop off our stuff so that we could go for a hike without being weighed down by heavy stuff before our flight. Highly recommend using this service, it was quick, easy & largely helpful!”

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Posted 1 year ago

“Todo excelente. Es muy fácil el proceso.”

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Posted 1 year ago

“We had a great experience using Vertoe. The website was very easy to understand and the service was great. We have nothing to complain.”

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Posted 1 year ago

“Muy buen servicio. Nos guardaron las maletas a un grupo de 5 personas y así pudimos pasear tranquilamente por Nueva York hasta la hora de nuestro vuelo. Todo fue perfecto. Fueron muy amables y el precio muy correcto.”

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Posted 1 year ago

“Prima locatie vlakbij Penn Statio. Vriendelijke bediening.”

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Posted 1 year ago

“Conveniently located place. Nice and helpful people.”

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Posted 1 year ago

“Perfect solution. Thank you”

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Posted 1 year ago

“Inconvenient for the following reasons: 1) the exact address is not provided until after payment is made. The location was .5 miles in the wrong direction for me and I was on foot. 2) there was no signage on the door of the business indicating it was a Vertoe location. I walked past the location several times until I went inside and asked if they knew where the Vertoe location was. I wasted about 15 minutes looking for the place and it turned out to be a dry cleaner.”

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Posted 1 year ago

Hello Joseph, We're sorry to know that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“Once I arrived at the baggage drop location, it was closed. I was terrified. The support team helped me to find a new location a few blocks away with no extra cost. My 5 stars is for the support team.”

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Posted 1 year ago

“Todo correcto, dejamos las maletas y las recogimos en perfecto estado, y los propietarios del local muy majos.”

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Posted 1 year ago

“Used Vertoe to book day storage in DC for lots of luggage. The whole process seemed a bit sketchy, but our bags were safe and sound all day, no complaints.”

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Posted 1 year ago

“Thanks for doing this!”

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Posted 1 year ago

“It works very well”

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Posted 1 year ago

“Vertoe was convenient and easy. It's a bit expensive but not terrible. The location we used has convenient hours (11am to 8pm).”

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Posted 1 year ago

“Great service and accessible to Union Street Station in Toronto - but expensive for the two and a half hour drop off!”

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Posted 1 year ago

“Easy check in, check out and friendly staff”

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Posted 1 year ago

“The idea of vertoe is brilliant and was what I was looking for. However, the pricing was a little high and a bit misleading. The price says €5.95 per bag but after fees and taxes, it is closer to €9. That is per bag. Bookbags includes. My wife and daughters had 1 suitcase, 1 travel cot, and 3 bookbags to store all of those things for a few hours would have been over €45. We ended up carrying all of the bookbags and found a much cheaper option on the return trip paying €20 to store everything.”

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Posted 1 year ago

Hello, We're sorry to know that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. Please know that our pricing is per bag/day. And this also applies to all locations that we have. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 1 year ago

“The facility in Paris was excellent ! Well placed, nice welcome, helpful person, clean and spacey storage room. To be recommended (if you can carry your baggage on stairs. However the responsible offers and provided hell, if needed. We thank him!”

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Posted 1 year ago

“Been there thanksgiving day. everything ok”

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Posted 1 year ago

Vertoe is rated 4.6 based on 5,118 reviews