Vertoe Reviews

4.6 Rating 5,118 Reviews
90 %
of reviewers recommend Vertoe
4.6
Based on 5,118 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

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Anonymous
Anonymous  // 01/01/2019
Locație excelentă aproape de mijloacele de transport și zona centrală + La Rambla. Ideala pentru a lăsa bagajele -un bagaj de cala și 4 rucsaci- între 2 zboruri. Noi am avut 5 ore de petrecut în Barcelona între zboruri. Recomand.
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Posted 5 months ago
This worked but it was a pita to find the place, they won't let you choose the best location for you, and you can't modify a reservation on site
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Posted 5 months ago
Todo correcto y según lo ofertado.
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Posted 5 months ago
We had to change our plans and did not use your service, any chance of getting our money back?
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Posted 5 months ago
Did exactly what it said on the tin Looked after our luggage after disembarking From a cruise ship for 5 hours Very straight forward and easy Booked online No issues 5 star ⭐️
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Posted 5 months ago
Excelente service, the customer service was fast and solution efficient.
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Posted 5 months ago
The service was really good. But I didn't get my referral discount.
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Posted 6 months ago
Good atention
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Posted 6 months ago
Easy check in and out, polite staff at a hotel in SD
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Posted 6 months ago
good location!
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Posted 6 months ago
The service is great. I was very thankful to have found a place where I could keep my luggage while I was between Airbnb’s. However, my specific location in Boston, KS Variety, was not what I had pictured. Based on Vertoe’s website, where they say storage facilities are extra space that is well monitored with cameras, this place didn’t fit that description at all. First off, we arrived at KS Variety and it’s a convenience store. Worst off, they didn’t even know we had a reservation. I had to show her all my emails. She then gave us the tags, told us to take pictures and then she wheeled our luggage behind the register in some dark corner, within reach of customers. I had no choice but to leave my things as I had made other plans. I told her I’d be back at 4:30 and she said, “don’t worry. Im open until 7pm”. When we arrived at 5:45p, she was upset that I hadn’t returned at 4:30. I apologized and told her I got the impression I could stay longer since she told me she was open until 7pm. She then asked me how much I paid per hour and said I owed her an extra hour. I showed her the email that said I can arrive early or late, as long as I’m within business hours and she hesitantly gave me scissors to cut off my tags. This location should be reviewed to see if it still meets your standards.
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Posted 6 months ago
We apologize for our poor experience at the KS Variety location and thank you for taking the time to provide feedback. We take customer satisfaction very seriously and we are deeply regretful for the situation you have experienced, as it is not our standard. We would love to hear and know more about your experience in details and understand how we can make things better. Without your feedback, we cannot make improvements and ensure that our customers have an enjoyable experience. Your input is greatly appreciated!
Posted 6 months ago
Excellent service
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Posted 6 months ago
Great service!!!
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Posted 6 months ago
There wasn't any locked storage on site and the attendant did not have any tags for our bags. However, the staff at this facility was very kind and took great care of our belongings
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Posted 6 months ago
Hi Autumn, Thank you for your review of Vertoe - we are so happy that you are enjoying our product and service. We strive to provide the best experience to our customers and are glad that we are doing just that! If you need any help in the future, please don't hesitate to reach out to us. Thanks again for your kind feedback. Best, Vertoe
Posted 6 months ago
I’m satisfied of service I was surprised that you have day off only. I think you should be available for service 7 days of the week.
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Posted 6 months ago
Great service
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Posted 6 months ago
I booked this service for 1 bag but due to limited time I actually did not use it. I am glad such choice exists. Thank you.
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Posted 6 months ago
todo salio muy bien
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Posted 6 months ago
Vertoe itself was easy to use; but I really disliked the location. My stuff felt really unsafe and they were very pushy salesfolk. They never checked my name or ID and let me just grab my stuff myself. I could have easily walked away with someone elses luggage!
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Posted 6 months ago
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that you didn’t have a positive experience with the Vertoe location. We want to make sure that our customers have the best possible experience when using our services, and we take any issues that arise seriously. If there's anything we could do to make things better for you, please don't hesitate to let us know. We value our customers' feedback and we'd love to learn more about how we can improve. Thank you again for taking the time to provide your feedback.
Posted 6 months ago
Great service
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Posted 6 months ago
Vertoe is rated 4.6 based on 5,118 reviews