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Very Reviews

1.7 Rating 1,619 Reviews

18 %

of reviewers recommend Very

Company Reviews

Read Very Reviews

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 16th March 2024

Very 1 star review on 9th November 2023

Very 1 star review on 27th October 2023

Very 1 star review on 23rd April 2023

Very 1 star review on 23rd April 2023

Very 1 star review on 28th March 2023

Very 1 star review on 23rd December 2022

38

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly just the worse I've ever dealt with, if you manage to get through to someone, congrats! But know they won't reply any further after that. I find the best way to get their attention is to leave bad reviews or file a complaint, otherwise they simply don't care. Of what they sell, many other companies also sell, and they arent any cheaper than anywhere else so honestly shop elsewhere. You'll get much more communication and respect. Avoid this terrible company.”

Posted 1 year ago

“I am now in financial hardship and called very to see if they could help me, but there was nothing they could do so here I am paying minimum amount stretching myself to pay this taking money out of my food amount, I would never recommend very there not sympathetic at all 😡”

Posted 2 years ago

“review on the most disgusting customer service experience I’ve ever received in my life. I ordered this product and paid for installation because I’m 33 weeks pregnant. Everything seemed ok with the order until today, its delivery day! Firstly I was told I would get a call from Arrow XL up to 30 minutes prior to delivery- this didn’t happen. Then when I went onto the tracking because I’d not heard anything and it said that I would be having the item delivered by Steve and Kieron- this didn’t happen! Instead I got the most vile man who would only tell me his name was Jim. He started by bringing the dishwasher in without a mask on. He then stopped at the bottom of my staircase and said it won’t fit through the door and that they wouldn’t take the packaging off. This was confusing because they were meant to be installing it? When asked he said we don’t install dishwashers we aren’t trained and don’t have tools. I asked him what I’m supposed to do because I can’t move the dishwasher being 33 weeks pregnant or get to ground floor of my house because you’ve left it at the bottom of my stairs, blocking my exit? He said it’s not my problem! I asked him to call his manager at Arrow XL he said he didn’t have a manager??? I asked him who he actually worked for and said on behalf of Arrow XL. I asked him why have I paid for installation if you don’t do it? He just laughed and said VERY will tell you anything to get a sale and it’s not his problem. I asked him if this had happened before and he said yeah it happens a few times a week and only caused a problem ‘when delivering to nutters in Plymouth’. Getting nowhere with this absolute imbecile who says disrespectful rude things like that, he left! I called VERY and spoke to a guy called Ryan, whilst Ryan took the brunt of my upset pretty well- all he could do was escalate the issue with Arrow XL about their 3rd party and call his team leader to see what he could offer in the way of goodwill £60 and a refund for delivery and installation. Leaving me stuck upstairs unable to get to water or food and having to call for someone to come to the house and help me! This is most upsetting experience I’ve ever had with any company. I’m still in shock about the whole situation and felt verbally violated in my own home- to then having no immediate support from VERY because apparently it was unfortunate that it’s happened at a weekend when nobody else could be sent out to help me!”

Posted 2 years ago

“Horrible, greedy, disgusting company. Not interested in helping anyone. Add interest where they can to try and confuse and mislead. Just so greedy I can’t even comprehend it.”

Posted 3 years ago

“Ripped Off with a huge 289 £ Interest for a 4 days BNPL Delay I had bought something from VERY with the BNPL (Buy Now Pay Later). The contract expired on 9th October. There was no notification on my mobile or call from them stating that my contract was expiring, and that I would be charged a hefty interest of 200 + pounds if I don’t pay by October 9th I remembered that I needed to close this in October and called them to close the account and I got this response from their customer service manager that I still must pay that 200 + pound interest even if it is only 4 days delay. I feel like being cheated and taken advantage of. Genuinely, VERY don’t want customers to remember about the end date of BNPL contract so that they can charge people with heavy interest. I have explained to the customer service people that none of their emails reached my inbox nor did they text me, or a letter by post or a call. As they send 1000 emails in the form or marketing, my email service automatically redirects them to “SPAM” folder which made me miss the statement that they sent me. Customer service people were so insensitive and rude to me even after I told them several times that I’m ready to settle the amount with a slight penalty, but they want the complete 289 £ interest for a 4-day delay. I told them I want to escalate for which they said it won’t be of any use as I would be receiving the same response as what I got today and that I need to pay the complete amount. What I don’t understand is how can a Company be so insensitive to people when the whole world is going through unprecedented difficult times. The least we expect is empathy as Commoners. Just like the many out there, I’m also facing financial crunch and uncertainty during these times. All I was asking them to be lenient and charge a reasonable penalty and settle my case. Unfortunately, they wanted to show their greed and ruthlessness at this time when compassion and humility is expected from mankind. I’m feeling helpless, utterly sad and exploited. Commoners like me cannot do much against wealthy, powerful companies like VERY, can we? The maximum I could do is stop buying from them and maybe provide customer feedback. I’ll do that. I will NEVER EVER BUY or PROMOTE VERY”

Posted 3 years ago

“I have had the misfortune of dealing with Very for several years. Imagine being hit in the face with a hammer whilst being burnt alive and you will come very close to the customer experience they currently provide.”

Posted 3 years ago

“I ordered a dishwasher that arrived faulty. A hotpoint engineer came out and confirmed it was faulty and needed replacing. I have now been trying for over a week to get the dishwasher returned. I have been given several numbers, spoken to several people, none of which have so far managed to get the problem sorted. No one seems to know what the procedure is and if they do they seem incapable of actioning the procedure and certainly haven't told me what it is. I have been on hold for hours. There is no e mail address to complain only a telephone number which is the same number I have been on hold with for hours. There is an address to write to which I guess is my next move but even if I get a reply from a letter it won't be for ages. I have ordered from very before without issue but the items were working okay and my dealings with Very were limited. Now I have a problem no one seems to be able to sort it out. I don't see how difficult it would be to collect a faulty item. I understand covid makes it harder but having to wait longer for the item to be collected is not the same as getting passed from number to number and been given the wrong information. I now have no idea what I am supposed to do. I have even e mailed th CEO but no response there either. I will not order from Very again and my advice to anyone else would be to avoid at all costs unless you enjoy spending hours on the phone going round in circles. I am at the end of my tether. I certainly will not make any payments and am considering putting the dishwasher in the shed until they start contacting me when they want money.”

Posted 3 years ago

“As with most of the 11,000+ reviews here I can honestly say Very/Littlewoods/shopdirect are without doubt the worst company I have ever dealt with. Customer service here is more like customer contempt. I wish I had never purchased anything from these clowns, as a result my impeccable credit rating has been seriously impacted. I bought a dishwasher from Very.co.uk. Was the cheapest price I could find and they offered by now pay later. Why not I thought, that was my first mistake. In the first month I received a letter saying that a payment was due on my account, strange I thought - BNPL shouldn't have meant a payment was due. Anyway, made a payment. Next month, same again. Called Very and asked the adviser why I was being asked for payment on a BNPL purchase, no idea said the adviser, you shouldn't have been asked for a payment. Next month, same again. Made another payment. Next month I got a letter saying a charge had been applied. Called again, got bounced around, no one could explain why. Adviser lodged a complaint on my behalf. Next day a rude, abrupt woman calls me and said I didn't make a payment to the right 'part' of the account, I'd made a payment to the BNPL part of the account and not to the part where the delivery charge had been applied. So despite having one a account, one account number and having made payment to BNPL as that was the terms on which i had made the purchase I was supposed to know there were 'sub accounts' within my account. The UX of the website is unclear, none of the letters outlined this and none of the advisors could explain it to me. Even though I had inadvertently paid £40 to non-interest bearing parts of the account the rude woman thought I was dodging the £7 that did incur interest. Her advice was contact the financial ombudsman. This tail goes on and on, numerous calls. Refusal to close my account when I fully paid it up. 57 day response times to complaints that are never resolved anyway. It's a long boring tale but the upshot is my previously very good credit score has been ruined and they don't care. I could not discribe accurately what a shower of excrement this company is. Best thing is they have a 'Customer Excellence' team. Jokers. What an oxymoron that is. It is my opinion that they deliberately obscure this BNPL / delivery charge thing to enable them to charge customers as a racket to make more money and they think nothing of wrecking people's credit rating. Any complaints result in their advice being to take it to the Ombudsman. They don't care about customers and need investigation by Trading Standards, Watchdog and The Hague”

Posted 5 years ago

“Was a good customer!, but Very don't respect good customers so I've gone elsewhere!, " if you don't look after the customer? Someone else will!"”

Posted 8 years ago

“Not a lie when I say all the bad reviews are right, very disappointed.”

Posted 8 years ago

“Very seem to have changed in recent times, long wait times when calling, sometimes more than an hour and then you get cut off. I don't want to go into great detail about my own experince, however as a consequence of it I feel obliged to enlighten anyone considering using them now or in the future. Basically be prepared if something goes wrong, to have something akin to a visit to the dentist, slowly unroll infront of your eyes and very much your ears, as they twist and turn to make sure it's all in their favour. If there's a customer satisfaction company handbook that's been written in the past, then all I can say, is that it now has a inch layer of dust on it, where its been parked at the very back of the filing cabinet marked customers, no sorry meant victims! 06/01/2023 Update Finally got to speak to someone in the UK, rather than a call centre abroad. Have to say despite their courtesy and politeness, my grievance wasn't resolved. The whole experience encouraged me to close the account I've had and used frequently for many years. In essence their business Ethos has been designed to ultimately catch certain customers out with their "Buy Now Pay Later" scam which costs you an exorbitant amount if you forget to pay in full by the due date. They advertise on TV that they'll text you payment reminders, however with me they didn't and I paid the price! When I said I was closing the account (this is when I eventually managed to speak to someone) there was a verbal shrug of the shoulders and not even a muted thank you for all my business over the preceeding years. If you look into all of the other negative reviews on here, there appears to be a consistent theme, and it's mostly about the company's poor communications and appalling ability to respond quickly and efficiently to any sort of customer query. You have been warned and felt it was my duty to inform you all accordingly!”

Posted 1 year ago

“I ordered a pair of women's trainers in the black Friday sale. Today the order arrived containing a pair of men's loafers. Information on the website instructed me to return the incorrect item and reorder the trainers. When I did this I discovered they are now priced at £90 instead of the £63 I paid for them. I have tried to call the customer service number three times but each time have been cut off before speaking to a human being. There appears to be no way of emailing. Very unimpressed. Edit - Very have now responded saying they will honour the original price but I have to re-order the trainers at the full price and then they will issue a refund. Edit - Second pair of trainers have arrived, they have not honoured the refund promised. I will never order from them again.”

Posted 1 year ago

“Ordered items for Christmas. Pay in 3 all good sorted that payments would be direct debit. Received email from Very direct debit set up. All good. Payment day arrives text from Very you haven't paid your first payment of 3. And it will have interest added if not paid by date. Ha I set up a direct debit to stop that remember 🤔I then tried to make payment online no chance kept saying date had passed. Couldn't reach Very impossible. Great way of getting people in debt. Absolute shambles. Bill paid now in full NEVER AGAIN”

Posted 1 year ago

“Refunds procedure WHY MAKE IT SOOOOOOO COMPLICATED ALSO BUY NOW PAY LATER CAUGHT ME OUT I WAS PAYING LOADS BACK BUT APPARENTLY AS I HADN'T ALLOCATED TO THAT AREA I GOT CHARGED INTEREST YOU ARE DEFINITELY NOW GANNA LOSE A LOYAL CUSTOMER OF JUST SHY OF 10 YEARS YOU WERE MEANT TO PHONE ME TO RE CREDIT ALL THE INTEREST BUT YOU DONT CARE ABOUT YOUR CUSTOMERS YOU HAVE MADE THE RETURNS PROCEDURE SO COMPLICATED YOU NEED A DEGREE WHY CHANGE SOMETHING WHEN ITS NOT BROKEN I SHALL TELL YOU WHY GREEEEEED SHAME ON YOU WHEN I FIRST SIGNED UP YOU WERE GOOD. ITS BEEN DONE DELIBERATELY SO PEOPLE STRUGGLE AND THEN GIVE UP DISGRACEFUL YOU SHOULD ALL BE ASHAMED ALL YOU BILLIONAIRES CHIEF EXECUTIVE ECT NEVER AGAIN IVE PLACED MY LAST EVER ORDER WITH YOU. ALSO I BUY SOMETHING THEN LITERALLY FEW DAYS LATER ITS MUCH CHEAPER YOUR MUGGING PEOPLE OF”

Posted 2 years ago

“l,ve been using Very for years & like their products,but they have changed their returns now & you have to print labels off ,l haven’t got a printer lm a pensioner & not really very good at doing online forms etc; so sadly l will not be using again 😕”

Posted 2 years ago

“VERY ONLINE SHOPPING - Please email your complaints to one of the 'senior executive' team' as this company is unethical, unprofessional and in some ways fraudulent. VERY charge customers for items that are faulty and do not refund items that have been returned. They have a system in place that is there to con the customer and often the most vulnerable customers too . As people with plenty of money would not shop in VERY. Rest assured the Beckhams do not shop here. In my circumstances - I returned a faulty Hoover -which VERY received back and refunded me - ( this was only after I had to go through a process of speaking to Hoover first to do some checks to verify it was faulty) Hoover verified it was faulty and then gave me a code that I had to call VERY back and give said code. This 'code' then permits VERY call agent to authorise a return and a collection...... I thought that was it, job done. As it would be with any other reputable company. But oh no - VERY want to try and get any money they can out of customers so out the blue without ANY notification not via EMAIL/LETTER/TEXT/PHONECALL ( VERY had plenty of ways to contact me) VERY re-charge this Hoover back to my statement account. VERY chose not to tell me that they decided to do this. There no written/no phone call/no text explanation as to why - Instead the Hoover charge just reappears on my statement as a current debit - together with admin charges! A) Hoover is faulty as far as I, the customer was concerned B) I've since bought another vacuum C) I don't have the Hoover they are charging me for D) Very put the re- charge on a normal monthly payment which is different to the original purchase agreement. The original was BNPL ( Buy now pay later) Why would VERY re-charge for an item, that not only there is a discrepancy on - but not tell the customer they were doing that and why ? Plus change the charge from original item method ordered which was BNPL - ' ''buy now pay later' - into a pay right now charge?? I suspect it so VERY can start to charge me interest! Hoping I would not notice it in my account. No doubt also so that they could add a late payment fee too. All my other items on account are on BNPL scheme for at least another 8 months . . Unbelievable ! This Company must be avoided like the plague. Do a search online for the Very group CEO board and you will get the senior managers contact details. It is those people that need to be accountable for the way they run this business. I have wasted an hour this morning on the phone to two agents who have not solved this mess. VERY are in the wrong to not even inform the customer a charge is being added and why that charge is being re-added. No transparency and honesty at VERY. I will be escalating this complaint to the senior managers to get a auditable response on this scam.”

Posted 2 years ago

“Impossible to find correct telephone for customer service! Can anyone help?”

Posted 3 years ago

“BEWARE Order items at your own risk. Ordered the Prague 3 door wardrobe. A door was damaged on delivery. I contacted customer services to request they send me just a door. They wouldn't send just a door, they demanded I pay for a whole new set of wardrobes again, so I had to pay twice which I couldn't really afford to do just before christmas. After returning the first set of wardrobes, the second set of wardrobes were delivered. AGAIN the door was damaged, completely smashed to pieces. I AGAIN contacted customer services hoping they would send me just the door. Unbelievably I yet again was told to pay for another wardrobe which by the way was out of stock and not available until the end of February. In the mean time I'm stuck with a damaged item. It has taken literally months to order a wardrobe that isn't damaged and a COSTLY one. Why should the customer have to go to the expense of paying for a replacement item AGAIN if it gets damaged in transit. (All I required was they send me just a door) Disgusted with the way the whole situation was dealt with. Something is very wrong with the way they process damaged goods and totally unacceptable the way they treat you through no fault of your own.”

Posted 3 years ago

“So shocked by the lack of professionalism from this company. They actually sent me a WHOLE contract saying they have agreed for me to use their so called "Buy Now Pay Later" service only for me to spend hours adding items to my basket and for them to then decline me after checkout. Called them to ask why and they said they just woke up and found some information about my credit report. WHAT? After sending me a whole signed contract. They apparently tried to call me and sent an email. Didn't see neither. I can't believe this is supposed to be a company that claims to be professional. I don't even want anything else, even if it's for free and just want to save a life from dealing with an utter horrendous service.”

Posted 3 years ago

“avoid this company total waste of time and full of Lies. The call centre is based in South Africa people are not well trained they do not know what they're doing total waste of time my order was cancelled saying that out of stock they had stock when I placig the order when I got %10 off they cancelled it.”

Posted 3 years ago

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Very is rated 1.7 based on 1,619 reviews