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Vesta Stoves Reviews

3.3 Rating 44 Reviews

55 %

of reviewers recommend Vesta Stoves

Company Reviews

3.3

Based on 44 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Vesta Stoves 5 star review on 23rd May 2022

Vesta Stoves 1 star review on 4th June 2021

Vesta Stoves 5 star review on 1st July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delayed Delivery, Missing Parts, False Information on Delivery and Delivery Tracking. Ordered stove with added extras; Order didnt arrive on time with full components and ever since waiting for the components and been told several times many false information about the delivery dates/times as well as also given the TNT reference numbers which doesnt even exist. Cant imagine how the company thinks it is acceptable to give false information to the customer. I hope Vesta management realises this and sort this out”

Posted 4 years ago

“I still haven't received the stove I ordered 7 weeks ago. Their website said delivery due last week, also had an email to confirm this. It didn't arrive. Had trouble getting hold of anyone, no replies...live chat is ignored! I was told the glass was late and that it would be sent out the next day for delivery today...well, after waiting in all day yet again...no delivery! No response from either their email account, 'live' chat, phone number or even their FB account. Lead time was supposed to be 4 weeks! Had to cancel our Hetas engineer twice now. Wondering what the point of their lifetime guarantee is if you can't actually get in touch with them! Will it ever arrive?”

Posted 3 years ago

“I am writing this on behalf of my friend, i am totally disgusted at the way Vesta Stoves has treated my friend who was trying to help hus daughter whi has recently moved to the Orkney Islands. My friend ordered a multi fuel stkve from Vesta September 2018, this was delivered however without the bottom grate leaving it as a wood burner, the stove needed to be Multi as the weather up there is extremely cold. After 3 unsuccessful attempts it was decided to return the stove and at further cost to my friend it was bought back to the mainland. Vesta agreed a full refund but retracted that as on its eventual return there was some sellotape marks on the stove, for that they charged my friend 200 pounds. Disgraceful.”

Posted 5 years ago

This customer doesn't understand basic principles of returns. If you buy an item , return it after 6 months with marks on the paint then you do not get a refund. Instead we reduce the refund by the cost of repairs only. Cant be any fairer than that I am afraid. The stove came back with the multi fuel kit inside so your 3 unsuccessful attempts remark is nonsense The stove was returned following a family dispute as the daughter wasn't happy that her father only purchased the stove and not the whole flue system as well. We happily accepted a return after 6 months but wont foot the bill to rectify damage for you.

Posted 5 years ago

“Paid for two items in September which are due to be Christmas presents. Received two responses to many emails chasing for a delivery date. Each time told the items were being shipped. Still not received and will not confirm if they will arrive in time for Christmas, which I'm seriously doubting now. Have asked for a refund if not going to be delivered, and no response. VERY disappointed. You can't even call the company as the phone line doesn't take messages. Shocking customer service and poorly run business. Wish I'd read the many reviews which demonstrate I'm not the only one here.”

Posted 2 years ago

“Such poor service. Like many others I wanted to support a British company. And whilst I appreciate times are tough this is not an excuse to ignore emails and turn off your phone line. Delivery was almost 3 months (not 3-4 weeks as suggested on the website). Only part of the order delivered and they are simply uncontactable. They quote that they are struggling with demand being so high, and how fantastic for them as a business, but surely with this in mind they can employ someone to deal with their customers? Turning off a phone line because of call volumes is simply not appropriate. Particularly when people have spent upwards of £1,000 and had no contact since. Hiding from paying customers because you are busy taking more orders to disappoint more people is just not okay.”

Posted 2 years ago

“Numerous e mails forwarded one generic e mail forwarded to us saying we would receive an up date that day 4 days later still no reply and no communication received. Shocking customer service if this company cannot cope with the volume of orders then why accept the orders. Currently it states the lead time is 3 weeks how can this be correct when our order was placed 9 weeks ago and still no stove. For anyone thinking of purchasing a vesta stove think twice before you go ahead with your order our experience has been extremely poor we are now wanting to cancel our order this is an honest genuine review”

Posted 2 years ago

“We ordered a fiesta garden stove from vesta stoves in March, no stove delivered, very poor customer service. We got fed up with being ignored and being given false delivery dates and requested a full refund which the company gave us.”

Posted 2 years ago

“We wanted to support a small company. Mistake. No stove, no refund and no communication. Originally due for delivery on 4th May, followed by 3 other dates. Nothing. Finally got an email stating we will be refunded having paid in full 4 month ago. Nothing. Owed £1150. Outrageous”

Posted 2 years ago

“This review is affected by the customer service of the company rather than the product. We bought the Garden Fiesta fire and have been very pleased with it, though the black paint started bubbling and peeling after only the second lighting. The fire is very robust though so it should be a long term investment. My dissatisfaction was in the customer service. I was given three additional dates for delivery after the original date given by the company was missed. On each occasion I had to do the contact to the company. When the fire was delivered the Pizza stone was not included and again I had to contact the company and had to chase twice to get it sent. The additional flue pipe also was not delivered and I had to contact them 4 times until in the end I asked for the money for the flue to be refunded - to which they responded within 12 hours with a prompt refund. I understand that COVID has affected the service but there is no excuse for not contacting a customer or responding to polite requests. Also, the only means of communication is by a 'Live-chat' line that is actually an email - there is no-one at the other end to respond. They do not accept phone calls or email. A crazy way to operate. It appears this experience may be unusual from other reviews, but for me it was very poor and tempered the pleasure of the fire.”

Posted 3 years ago

“Super happy with our woodburner and all our friends and family love it to. Cant wait for us all to sit round it at Christmas. It really makes our house a home. Great service from a great place.”

Posted 4 years ago

“Friendly efficient service.”

Posted 4 years ago

“Fantastic Customer Service from Vesta. Looking forward to enjoy time with this log burner”

Posted 4 years ago

“Very happy with service and log burner”

Posted 4 years ago

“5* recommended”

Posted 4 years ago

“I buy a LOT of things online from all over, have done for years... and have to say vast majority of the time, things are absolutely fine. Then I made my Vesta Stoves order, and the fun began. And by fun I mean frustrating nightmare. First of all...on a positive to be fair... the stove (once finally arrived) is very nice, seems well built, and is good looking. That is where the positives end however. Like other customers I've seen leaving reviews; I ordered more than one item, in fact 6 or 7 overall. After 8 weeks now I am still waiting for 3 of them. Attempting to contact via email or phone is pointless. If you're lucky you'll get a reply from an email, with about 5 words, saying something like 'on its way soon'. The 'Live Chat' seems the best way of actually having some contact with them. I've had dates promised that still haven't been met. I will be raising a PayPal dispute. Actually a real shame, as the stoves seem good. However the customer service is the worst I've experienced, with no exaggeration. The frustrations could have been avoided or at least reduced if somebody actually cared enough to give some detailed responses to my queries, and give honest, realistic updates. After researching the company after 7 weeks of frustrations, I was gutted to find all of the negative feedback from people who have suffered in a similar way. Shame.”

Posted 3 years ago

Vesta Stoves is rated 3.3 based on 44 reviews