Name: Vetmedsdirect.co.uk
Address: Unit 19Macmerry Industrial Estate Tranent Edinburgh, Edinburgh
Rating: 1.95

“Having placed my order on 3rd January, and paid in full for it, I am still awaiting receipt of it. Not very impressed with your speed.”

Helpful Report

Posted 9 years ago

“Unfortunately I messed up on my last prescription order, Danilon, but after putting this right I then expected to receive my order straight away. I made numerous phone calls, about 5 at least but nothing arrived for daysdespite many promises that the parcel was posted, then when it didnt arrive it was with the carrier! T I was very disappointed to say the least and wish this was isolated but unfortunately it isn't. I seem to find that my orders are received promptly and I get notified but then things go pear shaped with slow communications and what from my side looks like poor record keeping, even though I am a regular and frequently returning customer. Also my non prescription order was held back as well, when it could easily have been sent out earlier. I dread making an order now as I always feel it will go wrong in some way. I return because your prices are good, but at what cost to my nerves? I'm sorry to say I'm not sure how much longer I will be one of your customer s.”

Helpful Report

Posted 9 years ago

“Unfortunately I messed up on my last prescription order, Danilon, but after putting this right I then expected to receive my order straight away. I made numerous phone calls, about 5 at least but nothing arrived for daysdespite many promises that the parcel was posted, then when it didnt arrive it was with the carrier! T I was very disappointed to say the least and wish this was isolated but unfortunately it isn't. I seem to find that my orders are received promptly and I get notified but then things go pear shaped with slow communications and what from my side looks like poor record keeping, even though I am a regular and frequently returning customer. Also my non prescription order was held back as well, when it could easily have been sent out earlier. I dread making an order now as I always feel it will go wrong in some way. I return because your prices are good, but at what cost to my nerves? I'm sorry to say I'm not sure how much longer I will be one of your customer s.”

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Posted 9 years ago

“Dear Steven I haven't received my order yet, so its not possible to write a productive review. As you might appreciate, I feel a little disappointed at the moment. Regards Jill”

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Posted 9 years ago

“The first three orders for our cat's anti- anxiety medication were delivered promptly and in full. Next time around a very different experience. It took 3 separate attempts by VetsMed to fulfil the order. And it was only 5 packets. Quite honestly this is unacceptable. The tablets were in stock. Yes, prices are competitive but service is poor. This needs sorting.”

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Posted 9 years ago

“I ordered some scabivax off you. When ordered I was told it was in stock. So then you took payment for scabivax only to find out a week later when I called to find out where it was I was told you didn't have any. And you weren't expecting any to come into stock. So I was told I would get a refund of which didn't happen.so yet again I had to ring up to chase the refund which I was then given. All in all very poor all round. As this was my first order with you.”

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Posted 9 years ago

“I have order product from other companies and had product delivered prompt even from China and America but I was not impressed when it too 9 days to deliver a small envelope of product. The package did look like a squashed sandwich but the medication inside was undamaged thank goodness.I think you need to rethink your courier/mail provider. When I phone to find out about my product I got two days of I m sorry we are having a high volume of calls at the moment, leave a message and we will get back to you which I didn't get. Not encouraging. When I got through full marks to the customer serves.”

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Posted 9 years ago

“I have already written a review about my recent order. However I will repeat what Ihave already written. I have no qualms with the products I purchased but I do have an issue with the packing .This is actually the third time I have had cause to complain about the way you package the Pussy Lawn. this is the Third occasion I have received it in a plastic bag with no protection whatsoever. The two foil containers were completely flattened with all the seed and chippings loose inside the bag and all through the boxes of Feliway. Why do you persist in sending them in gray plastic bags . You really need to address your dispach department.”

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Posted 9 years ago

“Please can you provide me with an update on my order. The tracking site advises that my order was shipped on 27/01/2015 however as yet nothing has been delivered nor has the status been updated. Order no 178341 I look foward to hearing from you Audrey Gordon / Inverness”

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Posted 9 years ago

“Its not like it used to be & now you don't deliver the same. Not as good.”

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Posted 9 years ago

“I wll use again now I have a better understanding of how ordering works. I was very disappointed in the telephone customer service that said it was open 24/7. when I rang the first answer phone was full the next "extension " did not answer so I tried again and was cut off. If it is a first time order I would say allow a week to send prescription and receive you meds.”

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Posted 9 years ago

“yes I only bought wormers this time and they arrived by post okay. What else can one say about such a small order .. except I wish they were cheaper.”

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Posted 9 years ago

“I have been using Vetmeds for some while now and have always been pleased with the service however the last order I made went badly wrong. I order 12 tins of Prescription d/d venison flavoured dog food. My dog is prescribed this by Queen Mothers Vetinary Hospital. I placed the order expecting it to be delivered within the two/three days as listed on your order forms and as it had been in the past. In the event it took over a week with at least six or seven telephone calls to find out what had gone wrong. I was promised that a refund of the "delivery costs" would be made and if I incurred additional costs (as I had to buy it from Pets at Home -14 miles from where I live) I would be refunded that too. In the event there has been no refund of the postage/delivery costs and no one has asked me how much extra I incurred to ensure my dog had his special food. The mileage was 28 miles at say .35p a mile which is £9.80 in petrol and and I had to pay an additional £6.30 for the tins of food as I could only get it in batches of 12 - in the same way as you sell it. As my dog has pancreanitus and cannot eat anything other than the Prescription Diet food this caused me much concern. I look forward to hearing from you. Yours sincerely, Mavis L Connell White Banks, Crowmarsh Hill, Wallingford OX10 8BG”

Helpful Report

Posted 9 years ago

“After making a phone call to you to find out why my order was taking so long to get to me i was told my order had been damaged,so i was told it would be with me the following day it did not come. I stayed at home all day as i was told i had to sign for it, not happy as had things i had to do. My order arrived the next day but was wrong i ordered and paid for two bags of dog food and only one turned up. So made another phone call and was told one of the bags had been sent to a different courier, and that it would be delivered later today,but it did not come. Once again we stayed in to sign for it another wasted day.”

Helpful Report

Posted 9 years ago

“I specifically asked for no emails you sent me this one! Service was prompt, product good, packaging damaged slightly .”

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Posted 9 years ago

“There was a long delay in telling me the product I had ordered was unavailable, in fact I was only told when I contacte Vet Med to ask where the order was! I have used your service before and found your dispensing service very slow and had allowed for this. However I was left in a very distressing situation of being about to run out of chemo meds for my dog dispute have left plenty of time for my order. I find it unacceptable that your company had taken payment, not contacted me to say the drugs were unavailable and still took several days to return my perscription. I'm sorry to say I feel your service fell well below an acceptable standard.”

Helpful Report

Posted 9 years ago

“There was a long delay in telling me the product I had ordered was unavailable, in fact I was only told when I contacte Vet Med to ask where the order was! I have used your service before and found your dispensing service very slow and had allowed for this. However I was left in a very distressing situation of being about to run out of chemo meds for my dog dispute have left plenty of time for my order. I find it unacceptable that your company had taken payment, not contacted me to say the drugs were unavailable and still took several days to return my perscription. I'm sorry to say I feel your service fell well below an acceptable standard.”

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Posted 9 years ago

“I spent a lot of money on this order for my pet dog Poppy, who has congenital heart failure. I was going away for a month,so hence the big order. I was panicking because the order took far too long to arrive, and it only arrived the day the morning of my flight!!”

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Posted 9 years ago

“Products are fine but delivery is VERY slow; approximately one week”

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Posted 9 years ago

“I have used VetMeds a few times and have always been happy with the ease of use on ordering and quick delivery. However, this time I ordered Frontline for my dog and Frontline for a cat arrived. I rang up and the issue was quickly resolved and I received the correct order within 2 days and pre-paid envelope to return the wrong item. I would definately recommend them to others.”

Helpful Report

Posted 9 years ago

Vetmedsdirect.co.uk Reviews