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Vetmedsdirect.co.uk Reviews

2.0 Rating 173 Reviews

1 %

of reviewers recommend Vetmedsdirect.co.uk

Company Reviews

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Phone:

0203 2977 985

Email:

steven.curran@vetmedsdirect.co.uk

Location:

Unit 19Macmerry Industrial Estate Tranent Edinburgh
Edinburgh
EH33 1RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used them for around 2 years when my cat had thyroid problems and I found them very good and never had any problems at all. I just sent the prescription to them and the medication arrived a couple of days later and it was far cheaper than the vets were, even including having to pay the vet for the prescription.”

Posted 4 years ago

“I find their website user friendly, easy to log in, easy to find what I need. My pet has often had to run out of medication he needs for kidney disease as although i Order in plenty of time they actually have an option where they charge you to ensure your order is processed within the next day when I have already paid 3 quid for second class delivery. Customer focus should be number one. Customers should not be ripped off for ensuring their order is not delayed. I'm awaiting my prescription running out and finding an alternative provider. Remove the charge and promise same day dispatch and my score would be a 5”

Posted 6 years ago

“I have already written a review about my recent order. However I will repeat what Ihave already written. I have no qualms with the products I purchased but I do have an issue with the packing .This is actually the third time I have had cause to complain about the way you package the Pussy Lawn. this is the Third occasion I have received it in a plastic bag with no protection whatsoever. The two foil containers were completely flattened with all the seed and chippings loose inside the bag and all through the boxes of Feliway. Why do you persist in sending them in gray plastic bags . You really need to address your dispach department.”

Posted 9 years ago

“Please can you provide me with an update on my order. The tracking site advises that my order was shipped on 27/01/2015 however as yet nothing has been delivered nor has the status been updated. Order no 178341 I look foward to hearing from you Audrey Gordon / Inverness”

Posted 9 years ago

“Its not like it used to be & now you don't deliver the same. Not as good.”

Posted 9 years ago

“I wll use again now I have a better understanding of how ordering works. I was very disappointed in the telephone customer service that said it was open 24/7. when I rang the first answer phone was full the next "extension " did not answer so I tried again and was cut off. If it is a first time order I would say allow a week to send prescription and receive you meds.”

Posted 9 years ago

“yes I only bought wormers this time and they arrived by post okay. What else can one say about such a small order .. except I wish they were cheaper.”

Posted 9 years ago

“I specifically asked for no emails you sent me this one! Service was prompt, product good, packaging damaged slightly .”

Posted 9 years ago

“Products are fine but delivery is VERY slow; approximately one week”

Posted 9 years ago

“I have used VetMeds a few times and have always been happy with the ease of use on ordering and quick delivery. However, this time I ordered Frontline for my dog and Frontline for a cat arrived. I rang up and the issue was quickly resolved and I received the correct order within 2 days and pre-paid envelope to return the wrong item. I would definately recommend them to others.”

Posted 9 years ago

“`Nothing remarkable priceslightly more than my normal supplier”

Posted 9 years ago

“Order placed on Tues 20 January. Phoned on Tuesday 27 Jan as order had not arrived. No tracking of order was available. Could not speak to anyone so left a message for someone to check the status of the order. Did not receive a phone call back. Order arrived later that afternoon. To date, nobody returned the call. Disappointing that the order took 1 full to arrive and that nobody returned the call.”

Posted 9 years ago

“I was disappointed that my delivery took over a week to reach me. In this day and age we come to expect that having placed an order it will be with you within a shorter time span. As a result I was panicking that my dogs would have run out of food. As it was I just scrambled together enough for one meal before the order arrived. I telephoned your office to enquire about when my order would be delivered and was given a lame excuse about delivery times. I may well use another supplier in future.”

Posted 9 years ago

“If, on the odd occasion a delivery is going to be longer than anticipated, perhaps some sort of compensation should be considered? A 10% off next purchase etc etc. My last order was late in coming from Vet Meds, I therefore had no alternative but to purchase my pets food from the local vet (the only place that stocks it) to tide me over until my order finally arrived.”

Posted 9 years ago

“Disappointed with how long delivery took as we had to purchase an alternative food from the shop. Other firms have been considerably quicker.”

Posted 9 years ago

“Cheapest price on the day. Delivery ok. Subsequent orders for drugs/ specialist renal food purchased elsewhere as the prices at Vetmeds is markedly higher; sorry but price and swift delivery are important”

Posted 9 years ago

“I am always pleased to receive my products and they arrive well packed with a friendly delivery. My only complaint is that I never know which day they will be delivered, I need to know this as I have no alternative delivery address and I have electric gates to keep the dogs in. I am prepared to keep the dogs in and the gates put on to Manual so that the driver can drive in and leave the items under the side porch if I'm not in. It woud be helpful if you could send me an e-mail the night before delivery is due.”

Posted 9 years ago

“I would have said very good but this last order took a week to turn up? I placed the order on Sunday and did not receive the goods until Saturday ?? I order my dog food from you for my diabetic dog and was starting to get panicky luckily I always order well in advance so I did have some left, maybe it was the carrier?”

Posted 9 years ago

“Takes FAR too long to arrive and on this occasion it necessitated a phone call to check when on earth I was going to get my order. Unlikely to be using you again. First time was a long lead time, second time improved, but third was just ridiculous - sorry.”

Posted 9 years ago

“You would have received a 5 star review had I been able to get an answer on your phone line. Every time I call no one answers no one returns calls. There is just a mobile phone message and he never returned a text message as I was becoming desperate! I ended up emailing and getting your dispensary department who were helpful. But once again when I returned their call I couldn't get through. I have tried in total for one week ringing daily and quite frankly gave up. I eventually managed to get the online order to work. By this time I was getting very low on drugs and had to use express postage. Luckily I no longer the human medication for my dog so won't need to call. Very very frustrating!”

Posted 9 years ago

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Vetmedsdirect.co.uk is rated 2.0 based on 173 reviews