Viator Reviews

2.5 Rating 858 Reviews
36 %
of reviewers recommend Viator
2.5
Based on 858 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 7%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Viator Reviews
Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

Write Your review

Tell us how Viator made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Viator 1 star review on 16th March 2024
A Williams
Viator 1 star review on 16th March 2024
A Williams
Viator 1 star review on 10th March 2024
Natasha Money
Viator 1 star review on 8th December 2023
JASON B
Viator 1 star review on 10th July 2023
Jon E
Viator 1 star review on 15th May 2023
Anonymous
Viator 1 star review on 24th April 2023
Evelyn Favish
33
Anonymous
Anonymous  // 01/01/2019
We are in Krakow, and we had a driver called Jakob. He look us to Zakopane, yesterday. We thought Jakob was a fantastic guide and a very safe driver in the snow. He knew so much information on every aspect of the tour and more. He was very courteous and thoughtful. We would recommend him as a guide. Thank you Jakob. He was courteous and thoughtful. We would recommend him as a guide. Thank you Jacob
Helpful Report
Posted 4 months ago
HORRIBLE NEVER EVER AGAIN HORRIBLE
Helpful Report
Posted 4 months ago
Past 10 days and no refund! And bogus emails even when the place I booked through emailed them twice to refund me!
Helpful Report
Posted 4 months ago
we booked a last minute (day before) tour from Puntarenas, Chile bc we got snow-locked out of Torres del Paine. Viator took our money and the tour operator texted/cancelled that same day, saying they didn't have the equipment/couldn't do the tour because of the weather. Viator stood behind their "no cancellation" policy and would not return the $391 USD -- even after American Express tried to recoup the sum for us. We have copies of the text string from the tour operator wanting us to get a refund because it was their cancellation. Boo!
Helpful Report
Posted 4 months ago
I booked a sea-walk tour in Bali, Indonesia. When my wife and I went there we were told that we could not take the tour because we were too old ! No where did Viator mention any age limit on their web-site. The tour operator kept us waiting for an hour before he delivered the news. We were out $226.00. Viator refused to give us a refund. Please be warned about booking any tours with Viator. They are not honest in their advertising. I will never deal with Viator ever again and neither should you !
Helpful Report
Posted 4 months ago
Beware of booking with aviator. I have been receiving incessant and unwanted emails without the ability to unsubscribe.
Helpful Report
Posted 4 months ago
Better to book through a company's own website rather than book through Viator. Contacted the phone number on the listing with questions, the Viator rep cannot answer any specific questions about an excursion. Ended up calling the boat company directly and was given all the information I needed. The Viator rep kept telling me to call her back and book through them, but why would I do that? I just booked with the company directly. They are more vested in satisfying the customer.
Helpful Report
Posted 4 months ago
Last minute cancellation. Booked our whole trip to Granada to visit Alhambra Palace and you cancelled our tour a few hours before. Absolutely no way of rebooking with any agent as all sold out. Will NEVER EVER USE VIATOR AGAIN and will let everyone know and publish on social media the complete farce of the company.
Helpful Report
Posted 5 months ago
Customer service was well planned. Went on a Vatican tour with Elisa as our guide. Very knowledgeable and caring. I didn’t feel well half way through the tour. She did everything to help me. Answered all questions. Never seemed to be in a hurry.
Helpful Report
Posted 5 months ago
We booked online tickets to visit historic landmarks in Spain. Three (3) times I've contacted customer support via chat and specifically requested directions on how/where/when to obtain - AUDIO - gear for our self-guided tour. The day prior to the visit, via the msg. app, I was told that ' the next day, when we have to check in, we will be notified of the audio equipment'; Well, the staff at the box office said no audio was available. That is the worst, most disappointing experience I've had so far, given the fact that you save time, and money to plan a trip- and you are left on your own. They won the worst Co in my book. I would not have been so upset if I hadn't communicated 3 times on this topic. NEVER AGAIN!
Helpful Report
Posted 5 months ago
We booked the Mauna Kae tour on Hawaii. Booked 2 months in advance. Travelled 20 hours to Hawaii. Viator cancelled the tour one day in advance. Zero compassion. Therable organization! Do not book with them!
Helpful Report
Posted 5 months ago
Doggy company! They sell at one price and last minute they said you have to pay more if you want still go on the Nile cruise. Avoid!!! The most disgusting customer service!
Helpful Report
Posted 5 months ago
They canceled our booking to Mauna Kea one day before the date cause our creditcard was not working. We traveled 20 hours to Hawaï for this tour that we booked 3 months ago. This is horrible…
Helpful Report
Posted 5 months ago
The tour guide (to Vatican City) was a no-show and did not respond to our phone/text attempts. After requesting a refund, Viator claimed to have changed the time of our tour (to directly conflict with another of our Viator tours). By screwing us out of $75, they lost $465 in future tours. Bad company with illogical business practices. RUN FAR AWAY from this tour company!!!
Helpful Report
Posted 5 months ago
Our tour wasn't canceled but it was the worst tour ever. The guide wasn't giving a s***t about us. He was very rude from the beginning. He was walking too fast (which was a problem for the older people of the group, and even for us, he was hard to follow because of the many people around in the vatican). We weren't able to hear him properly and he didn' take the time to explain to all the group what we were supposed to do. We paid a substantial amount for this tour (178€ for 2) and it wasn't worth it (the audio guide must be cheaper and way better). When I tried complaining about our experience to Viator the didn't give a s***t either. I won't deal with them in the future and I'm making sure to let people know about their bad service.
Helpful Report
Posted 5 months ago
I booked a tour to visit the Alhambra in Granada weeks in advance. Forty-eight hours before the tour, I received a cancellation notice due to an error on their end, and I would receive a full refund. I pushed back, and they offered me a new tour, but they never verified the tour they provided. Overall, it was too late to alter our planned trip to Granada. We are unhappy and will not recommend Viator Tours in the future. Booking Reference: 4146988876
Helpful Report
Posted 5 months ago
DO NOT BOOK ON VIATOR. We booked a shore excursion for Oct. 17th in JUNE. On Oct. 13th, we received an email telling us the excursion was cancelled, with no explanation why and no offer to do anything to make it right.
Helpful Report
Posted 5 months ago
We had a trip booked for Douro Valley but my husband woke with food poisoning that morning. I asked if I could move the trip to another day and was told there was no availability until after our stay ended, which was untrue. They refused to compromise and were totally inflexible. We missed a much anticipated tour and lost £208.
Helpful Report
Posted 5 months ago
In late September, 2023. we did the 6 hour Milan City Tour. It was outstanding. The tour guide woman was very knowledgeable. We are an older couple and she was super nice is accommodating us. Bruce & Myra. Thank you. Washington, DC.
Helpful Report
Posted 5 months ago
Beware when booking a tour with Viator. I had a tour booked and arrived near the meetup location before the tour was to start but there was a race going on and I wasn’t able to cross over at any point to get to the exact meetup point. I tried to contact the tour operator and even called the number on the booking which was out of service! I ended up having to call the main Viator number and even their customer service couldn’t get in contact with the tour operator! I put in for a refund request due to these unforeseen circumstances and the fact that I was there and could have easily met up with the tour at the destination if they had contacted me as they say on there website they will if you have any issues but they really don’t do that!! Beware before you book with this service!!
Helpful Report
Posted 5 months ago
Viator is rated 2.5 based on 858 reviews