“I bough t a pair of shoes online and they arrived two weeks later than expected. with the Covid outbreak I let it slide. The shoes were too wide and they will not let me send them back. They just keep pushing me off. I would NEVER by another pair of shoes from them! Below are their responses to my request for a refund.
Dear customer,
We are sorry for the trouble. Is it possible to make a compensation of 30% to you and you keep this item?
Thank you so much for your kind understanding and support.
Best regards
Sunny
Dear customer,
We feel sorry for the inconvenience caused.
If you return you will bear the expensive shipping fee, it's not worthy.
Is it possible to keep the items? And we will refund 20% to you. Hope you like it.
Thank you
Sunny
Dear customer,
We feel so sorry for the inconvenience caused to you.
The return address is temporarily unavailable, it's so upset that you are not satisfied with our product, we will accept your kindly advice and improve our customer service and products.
We still want to offer a partial refund to compensate you, please accept it.
Thanks and best regards
Kathy”
“I agree with everyone else I had made that order and hadn't got it yet it's been a whole month I wish I could get hold to a phone number so I can get this off of my bank account this is not the time for people to try over on anyone cost of the covid-19”
“This company is a complete SCAM! DO NOT ORDER from the this company. I ordered a pair of shoes in February. I still have not received those shoes. I have emailed multiple times, and the only thing I receive is someone telling me they are in route. They sent me a tracking number with a different address. as one of the review stated before, they keep stating the package is in route. I repeat this is a scam do not order from this company.”
“I ordered two pairs of shoes over 2 months ago, money was debited from my account, and I never received them. Didn’t bother to read the reviews before I ordered. Hope someone reads mine!! Refund me please!!!”
“I ordered shoes on 2/25/2020, Vicsrack promptly removed $69 from my account saying I would received an estimated ship date via email. It never came, nor did the shoes. And, since I was not provided a precise ship date, my bank will not refund my only. I am living on Social Security & this was a big splurge for me. Shame on Vicsrack.”
“This company is a scam!!! I ordered to pair of shoes Over a month ago I never received them. I emailed them numerous times and (Rose) said my order was being ship from Airport and will come through the mail, this was a couple of weeks ago. So I emailed them last week and this week and now I’m not getting a response about my refund that I’m asking for!!!”
“SCAM!!! Ordered some heels 2 months ago, they took the money from my account but I have not received my heels. Worst company ever, please don’t order from them!!! No contact number, they emailed 1 time after I emailed them and said they called post office and my order has shipped. My fault for not reading reviews, never again.”
“Please DONT order from this company!! It is a complete scam. They don’t have a customer service phone number but an email address. I emailed them about my order and each time (Jane) stated that they contacted the post office and the post office had the package. As you’ve probably guessed, the post office never had a package for me. I never received a tracking number. It’s been 2 months and I still haven’t received anything! I am sure this is a Chinese company that’s taking people’s money. I urge you to not order from their website!!”
“I would have given a zero rating if I could. So mad at myself for not reading these reviews. Too trusting I guess. I’m in the same boat as everyone else. Ordered 2 pairs of shoes, no shoes, no emails, no texts. No tracking number. I’m out 56.00 dollars too. This company should be ashamed of themselves. Eventually these reviews will catch up with them and they won’t be able to scam anybody else. Don’t order from this company if you are in need of a pair of shoes. They said they have no record of my order yet I have a confirmation with an order number the shoes were ordered.”
“I guess it is a bogus website! I Ordered 2 pair of shoes 3 weeks ago. never got them.
I usually always read reviews but I was on Dillards website,
I thought it was a Dillard's brand from direct sales.
I'm out $72 too I guess.”
“I have been waiting for at least 3 months for my sandals i haven't received my sandals,email or nothing is this really a legit company....and theirs no contact info to get in contact with them...”
“Wishing now that I would've read all these terrible reviews before purchasing. I placed an order 2 months ago and received a little less than half of the order in a prompt manner. The rest of my order... Up in smoke I guess. They keep telling me the same thing they're telling the people in ALLLLL the other reviews. The only difference is they offered me 10% off ONE item for "my troubles". Are you kidding? So you think by keeping $100 of mine that you're going to satisfy me with $2.39?? I don't think so...
Shame on whoever is in charge of this company!! DEFINITELY A SCAM!”
“Vicsrack is the worst company i have ever dealt with in my life. They should go bankrupt and be sued for their terrible service, lies they’ve promoted and awful customer service. I ordered 4 pairs of boots on December 28, 2019. On January 25 I received one pair of boots. Since then (today is March 28,2020) I still have not received the other pairs. Ever since I placed in order in December I was emailing with the company and currently still am. They have refused to cancel my order, refused to give me a refund, and keep telling me “we assure you all the items were shipped separately and they will arrive soon” yet I don’t have shipping numbers for them. I paid with PayPal and it has been a complete nightmare dealing with PayPal as well because they have policy’s they have to adhere too. All of the boots I ordered were gifts for people and I gave the one pair away when it came. Now In order to get my money back (they can’t just refund me for the items I never received) I have to ask someone for the gift back and then send it back to some asinine address in China in order to get my money back. NEVER ORDER FROM THIS COMPANY OR ANY CHINESE COMPANY. Absolute nightmare and complete scam. This company sucks.”
“Please dont order from them this is my first time online ordering its beening almost a month still no shoes they have no contract number the shoes say ship but fedex keep saying they cant find tracking number and the vicsrack keep saying it on the way ima talk to my bank and try to get my money back!! This company sucks!!!”
