Vinomofo Reviews

Name: Vinomofo
Address: Suite 103, Level 1/204 Ingles Street, Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207, Victoria
Rating: 4.67

4.7 Rating 1,085 Reviews

93 %

of reviewers recommend Vinomofo

Company Reviews

Metrics

Info

4.7

Based on 1,085 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1800 663 419

Email:

team@vinomofo.com

Location:

Suite 103, Level 1/204 Ingles Street,
Suite 103, Level 1/204 Ingles St, Port Melbourne VIC 3207
Victoria
3207

Write Your review

Tell us how Vinomofo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 weeks and still waiting, COVID sucks!”

Helpful Report

Posted 2 years ago

“Slow delivery process ...maybe its Aust Post but over 2 weeks from order before expected delivery is not great.”

Helpful Report

Posted 2 years ago

“The wine was amazing and such fantastic value for money! Will definitely be ordering again!”

Helpful Report

Posted 2 years ago

“Slow in delivery Ordered 3 cases 3 weeks ago only 2 have arrived Wrote to vinomofo last week and still no delivery How many times do I have to contact you?”

Helpful Report

Posted 2 years ago

Hi Margaret, Thanks very much for getting in touch, and we are sorry about the delay with your order. AusPost are well and truly under the pump at the moment, with everyone ordering online and a cut back to the amount of staff they can have in their facilities they are experiencing significant delays. What we are noticing is that AusPost are not scanning our parcels when they leave our warehouse, with the next scan happening when they are just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on it's way and should arrive soon. Once again apologies for the delay, and if you're order hasn't arrived by the end of the week please let us know by contacting 1800 663 419. Otherwise I hope you enjoy the wine when it arrives. Regards, Vinomofo

Posted 2 years ago

“Excellent customer service. Website is easy to navigate.”

Helpful Report

Posted 2 years ago

So happy to hear, Chelsea! Let us know if there is anything else we can do! Cheers, Vinomofo

Posted 2 years ago

“Delivery took over a week and one of the cases of Yarra Valley Pinot Noir will need to be returned due to customer dissatisfaction.”

Helpful Report

Posted 2 years ago

“Ordered two six packs three weeks ago have only received one , so disappointed with the service thus far.”

Helpful Report

Posted 2 years ago

Hi Greg, Thanks very much for getting in touch, and we are sorry about the delay with your order. AusPost are well and truly under the pump at the moment, with everyone ordering online and a cut back to the amount of staff they can have in their facilities they are experiencing significant delays. What we are noticing is that AusPost are not scanning our parcels when they leave our warehouse, with the next scan happening when they are just about to be delivered. So while it can look like nothing is happening, please feel very reassured that your wine is on it's way and should arrive soon. Once again apologies for the delay, and if you're order hasn't arrived by the end of the week please let us know by contacting team@vinomofo.com. Otherwise I hope you enjoy the wine when it arrives. Regards, Vinomofo

Posted 2 years ago

“Excellent service, good quality wine”

Helpful Report

Posted 2 years ago

“I have bought wine through a friend that was a member at Vinomofo as I had been burnt before with online wine merchants. I finally decided to take the plunge and become a member. My god what had been keeping me so long! My first experience was flawless, I now have the most AMAZING consultant Jordan who I highly recommend to all my friends and business associates. Love love love Vinomofo”

Helpful Report

Posted 2 years ago

“Choices are wide and of high quality, prices are very good, and delivery is prompt.”

Helpful Report

Posted 2 years ago

“Wines received that I have tasted so far have been great. Delivery took a long time and the same has occurred to a friend I suggested Vino to.”

Helpful Report

Posted 2 years ago

“Great choices. Value for money. Fast delivery. I will be a repeat customer!”

Helpful Report

Posted 2 years ago

“Hi Fo crew, have just joined up with the FO & have my goto person extrodaanare..... Phoebe James.... I am abit chuffed about that & the Phoeebs is great to deal with, well done your outfit. I have been with another outfit who sold their soul to the Splurffy & often were asked about a review on the product....so here is mine. Phoebe recommended a 2018 Cab Sav Leconfield from the Warra & it drinks well with... Dead Swine, Jumbuck & Bovine on Buns....well done the Phoeeeebs.... Huzzah.... Regards the Ratster or Billy the Grinch”

Helpful Report

Posted 2 years ago

“I love Vinomofo. Quality wines at a decent price. My only problem is how do you chose from the extensive range? I have found that you really can't go past the Black Market Deals.”

Helpful Report

Posted 2 years ago

“First time order , so far really impressed with the wine we received, I’m sure we will be back for more, thanks!”

Helpful Report

Posted 2 years ago

“Very happy with my purchases, but whilst I understand we are dealing with difficult circumstances, my purchase was for 2 x dozen bottles and could not understand why aust post split the delivery 5 days apart. I do wish to note the delivery driver was very good and accomodating.”

Helpful Report

Posted 2 years ago

“Everything great except delivery.I work in a hospital so can't have delivery to work so put my brother's address as my postal address.They were home (also vinomfo members) due to Lockdown Melbourne,but delivery note left saying no one was home?...no bell rung or door knock?It was then taken to local post office.I had the email with bar code to pick it up but Australia Post aren't allowed to give the parcel without proof of address...but it was my brother's home not mine-anyway... felt sorry for me so gave it to me but all very irritating.”

Helpful Report

Posted 2 years ago

“Wine fine ; value very good ; too may follow-up emails”

Helpful Report

Posted 2 years ago

“Variety of choices”

Helpful Report

Posted 2 years ago

“Had a small hiccup with my first order that was resolved quickly and very efficiently. I was more than pleased with the resolution and I was on my way to purchasing my next box which has been a delight and very tasty. Glad I stuck with this company!”

Helpful Report

Posted 2 years ago

Vinomofo is rated 4.7 based on 1,085 reviews