“The worst betting company ever. They took away my online promotions and banned me from using the site because I wasn't losing money. If you ever win on the platform you'll get a generic email stating "following a trading review of your account you are excluded from all promotions and subject to stake restrictions" then it stops you from placing any bets. The customer service department is absolutely abhorrent. They send out generic messages that look to be condescending and sarcastic. Stay well clear of this company. The site is full of glitches and they're so untrustworthy and unreasonable.”
“Awful site. Criminal behaviour
I would give this less than 1 star. I was u able to make any bets even for 20PENCE without reaching maximum exposure so I complained and asked to close account and they asked if I was happy with my spending. Really couldn’t write it. I asked to speak to a complaints department but was told they don’t have one then I was cut off and blocked. Absolutely disgusting site and should be closed down”
“I played on their Live Casino service run by Evolution. I got disconnected after placing a blackjack bet. I complain to Live Casino support who admitted it was their fault. I waited for a reply to my chat for the requested 48 hours but nothing. I contacted Virginbet Live Chat and complained, they said they would reply in 72 hours which they didn't. I then complained again and about not getting an answer. They again promised I would get a reply in 72 hours but as you guessed it I didn't. I have just had a chat with them again and they say the Evolution now deny there was a technical issue or that I was disconnected or that I even chatted with Live Casino Support. Well someone is lying and it is not me.”
“hugely disappointing, only placed a couple of small bets, but already am banned from placing any bets on horses, although they send me promotional material on that very subject, now had letter banned from any promotions, odds are generally poor, for a big name like virgin , I just expected more, unless they are prepared to lose a lot of money I can not see this bookie lasting very long”
“Hi betting fans,
I am very disappointed from Virgin Bet, they are not fear bookie. My bet was settled as lost, but I actually won. I asked for official email with explanation but the guy from CS was laughing and shows that he does not care. I will never bet with them again and strongly recommend VirginBet to be avoided.”
“Bunch of incompetent scammers. Avoid like the plague. I was banned from their Fives promotion in May despite having had three LOSING bets. Hardly used the site since but had a very small wager on The Ayr Gold Cup, as they were offering money back as a free bet for customers who picked 2nd to 10th. This was not on the promotions page but in the race terms. I backed the 5th but my free bet was not honoured. Why? Because Virgin state that this WAS a promotion and I was not eligible. Closed my account and awaiting funds and will be reporting to Gambling Commission. Heard of other horror stories.
Please folks, avoid this clunky, misleading site with its' arrogant staff and use one of the many excellent competitors instead.......”
“Please please please
Do not deal with virgin bet scumbag betting site
The only cert you’ll get from them is that they’ll have you over in the end.
Criminals !!!!!!!!!”
“Cant login yet again ! I've tried a number of times over the last 24 hours . Never had so much trouble with any other betting site this is the worst ever .”
“Was playing on the casino game won big money then I was suddenly logged out when I finally got logged in it was removed I contacted the help page but no they said I only won 51 pounds never again they are an absolute joke”
“'Just warming up' is all I ever see while logging in.
No matter how many times I enter my password or CAPTCHA numbers, the site declines the log in.
Absolutely joke of a site, as soon as I'm back in I'm withdrawing my balance and getting back to Paddy Power.”
“Amazing. The monthly phoenix game offers one chance per day for a prize. You earn a go every time you drag yourself through the tedious daily phoenix game. So, in a month, 31 chances, 31 days. The only prize? One free spin worth 10p. One spin. For 31 days of effort. Never again, you've lost a cash bettor to somewhere that doesn't make fools out of customers.”
