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VisaHQ Reviews

4.4 Rating 3,691 Reviews
86 %
of reviewers recommend VisaHQ
Company Reviews Product Reviews
143
 Metrics Info
4.4
Based on 3,691 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read VisaHQ Reviews

About VisaHQ:

VisaHQ’s online platform makes it simple to obtain travel visas by streamlining and automating the application process. Whether you are a seasoned business traveler or a first-time overseas vacationer, our secure and intuitive platform saves time and hassle leaving you free to focus on your upcoming trip. Headquartered in Washington D.C., VisaHQ was founded in 2003 on the premise that physical borders between nations can be made invisible via technology. Our mission has always been to create a more accessible, secure world for every traveler.

Our passionate and dedicated team will make sure all of your requirements are met in a timely fashion.

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Emmanuelle
Unverified Reviewer
“This visa hq folks are impostor and fraudsters. We submitted a request for visa for me and my 4 children. We provided all required documents as instructed on their website. They took our money and never sent our documents to the Ghana embassy for our visa to be processed. After inquiring severally they told us that they need our permanent residency card which Ghana embassy told us that they do not require. We were supposed to travel on July 11th and we lost our tickets for over $10000 because 9f their incompetence. Now we are asking them to return our documents and they are unable to do so. They don't care about anyone so please beware. Not sure if they are who they claim they are. This has caused a lot of emotional pain and distress to our family. I will advise you to request your visa through the embassy directly instead of going through them. I will involve my attorney if needs to be. Most of the time you hear dogs barking or roosters on the background when talking to them. No customer service ethics whatsoever. PLEASE DON'T USE THEIR SERVICE”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Hello! Please I’m new here and I want to make a payment I hope I’m not doing the wrong thing....are they real or scam please help🙏🙏🙏”
Helpful Report
Posted 2 years ago
Matthew
Verified Reviewer
“I have not been able to get in touch with Customer Support via chat and phone call and have been waiting for a courier for 4 days since paying. Can someone please help me”
Helpful Report
Posted 2 years ago
Ogboi S
Verified Reviewer
“I applied for Visa since last week, up till now I haven't gotten the Visa and no one is replying me. When I haven't pay I was getting notifications and now I have paid no one is responding”
Helpful Report
Posted 3 years ago
P.H.
Verified Reviewer
“They've had my birth certificate and letter of exemplification for 2 months. I got an email last week asking me for a missing document, the letter of exemplification. THEY LOST IT, which is why it was missing. Now they can't find it. No one is replying to me or giving me any updates. To get a new letter, I'll have to order a new birth certificate, which will take weeks. So after 2 months, I'm not any closer to getting my documents authenticated, in fact, I'm further away than ever. Their customer service is horrible and uninformed. WORST SERVICE EVER. DO NOT RECOMMEND. It's like a bad dream.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Work VISA”
Helpful Report
Posted 2 years ago
Funky
Unverified Reviewer
“99% review from peoples experience with you are bad. Why? Please update yourself and be real”
Helpful Report
Posted 3 years ago
Haruna D
Unverified Reviewer
“I need visa to visit your country”
Helpful Report
Posted 2 years ago
Joseph M
Unverified Reviewer
“I paid everything, medical letter, was taken photos,what went wrong is my agent told me that to get a visa from ie a flight ✈️ from Kenya to Dubai i have to pay another Ksh:90000 of which my parents were not that stable to afford it so my passport is still here but i need you to help me out please”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“THEY WILL LOSE YOUR PASSPORT. They will avoid answering your question. I have proof. I have called them several times almost everyday, and they avoid your phone call. STAY AWAY FROM THEM unless you want to ruin your trip. Look at my photo proof. STAY AWAY FROM THEM.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I am very Happy”
Helpful Report
Posted 2 years ago
Kedir H
Unverified Reviewer
“Please help me i wont canada working visa”
Helpful Report
Posted 3 years ago
L.Y
Verified Reviewer
“STAY AWAY FROM THIS PEOPLE!!!!!! They getting 1 start because there is no option for 0. I applied for a Brazilian Visa on January 11th because I was supposed to travel with my husband on February 27th, he paid VisaHQ $236 to handle the visa process. My papers where send to the embassy of New York, (where I live) and which is not processing visa by mail, instead of submitting the papers to the consulate in Washington DC which is providing visa by mail, BUT they should know this because that is the service they offer customer. they never told me that this happened and I needed to find out through the consulate of New York and the Washington DC, with who my husband and I got in contact after receiving no answer from the employees of VisaHQ. They told us that I need it to send priority mail (and I had to pay express because I need my documents which cost $56) to get my passport and documents back. We called multiple times to VisaHQ to get update regarding date approaching and never the “person in charge of the case” contacted me or my husband, which was what they told us over 6 times. We lost a lot of money in fees for cancelation of flights, hotel, covid test and mail because of this person irresponsibility and unprofessionalism. All I want is the money that my husband was charged to be refunded to him, because the service was not provided, but they see to have not intention of doing so.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Poor quality . Not answering questions”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“They told me that the visa process would take 4 to 5 days to complete. That was early August. I just got a email (two months later) that the documents have been authenticated and they will send them out. They failed to mention that it be long wait for the authentication due to the pandemic. It would have been faster and a lot cheaper if I had sent the documents on my own. So I would definitely not used them due to the wait time and cost. After Covid-19 and you are in a crunch for time then I would suggest using the agency. But I basically lost money and time due to VisaHQ.”
Helpful Report
Posted 3 years ago
ALIKULUYA A
Verified Reviewer
“i paid 30 usd with a wrong citzenship and i tried calling no body answered so my money was just taken for free and even the slection of entry visa was a wrong product. kindly reverse my money ,i used pay pal.”
Helpful Report
Posted 9 months ago
Beauty
Verified Buyer
“The visas for my husband and myself were done at the comfort of our home, no long queues or back and forth at the embassy. At first I thought after online application I needed to still visit the embassy, but I was pleasantly surprised that everything was done and completed online. People please use online visa application...no mess, no fuss. Thank you visaHQ for your patience, helpfulness and dedication. We enjoyed our stay in Egypt 🇪🇬.”
VisaHQ 5 star review on 19th February 2023
Helpful Report
Posted 1 year ago
Daisy D
Verified Reviewer
“It’s a scam! Told me I need to get a visa to Morocco but unfortunately it’s not needed anymore. They just got my money! The attached photo below isn’t a visa. It’s a public health form we submitted during application.”
Helpful Report
Posted 1 year ago
Homeyra E
Verified Reviewer
“I applied for Indian tourist visa, but due to my nationality I was not able to get e-visa. So they said they will refund the money, but more than one month has passed and I have not got anything and whenever I send them email, they apologize and say that their team will process it shortly. I am not satisfied with their service at all.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I have been trying to get a reply since 13 July. I have resent the e-mail 3X. Not a word!! No one answers the phone either. Hopefully this will get attention. Dear VisaHQ Please can you let me know how to claim/organize a refund? I incorrectly started to apply for an Australian visa on your online service. I have not submitted any documents but I did make payment for 2 visas totaling R11030.00 I do not need this application and would like it cancelled. The one application #ZA343009 placed on 10 July 2022 And one f #ZA343006 placed on 10 July 2022.”
Helpful Report
Posted 1 year ago
VisaHQ is rated 4.4 based on 3,691 reviews
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