“I have been a customer of vitacost for years and I have always been getting good customer service. I lover their discounts and I something is broken or missing it is taken care of flawlessly. I am very happy about vitacost and will highly recommend”
“Vitacost has great prices on high-quality products, a reasonable threshold for free shipping, and GREAT customer service. Any time I've had issues with a delivery or didn't like a product, they've very quickly made it right.”
“I was very happy with the amount of items sold by their website, and about the prices. Also, the order was shipped and send to me in relatively short time.”
“Vitacost has a wide range of products we use, ranging from standard vitamins to supplements and special coffees and teas we enjoy. (It's the only place I have found catnip tea at a reasonable price.). Searching the site is easy, ordering is a snap, and shipment is quick. (Free shipping with a minimum purchase.) One of my favorite sites.”
“Vitacost is there for their customers for every little issue. Except they can improve if something has an expiration day say months and months into the future that was purchased from Vitacost and oxidizes in the bottle during normal use. This happened to me with a NOW Sleep product, and they were not helpful. The product turned defective and within 4 weeks melted to the bottom of the capsules after opening and turned black. I have photos of it turning black and oxidizing to the bottom of each capsule. Besides that issue, Vitacost has always stood by everything, with the exception of this defective item, due to too much time passing since my order was placed and they didn't save my order number. I didn't realize it until I just opened them about 4-5 weeks ago.”
“Os melhores preços do segmento. A maior variedade de tipos vitaminas e suplementos, e marcas. O frete mais barato. Só vendem o que tem no estoque. Porém nem todos os fretes são rastreáveis para o Brasil, principalmente o que inicia com código UM.”
“The company is going downhill!! Their webpage hasn't changed since Kroger bought in 2014- it is so cumbersome, slow, and ugly! The app isn't formatted for iPad. I can't sign-in because "my phone number doesn't match format", yet I receive text messages. Now, my email is invalid although I receive 2-3 emails a day from them!! Last time I order, I waited 10 days to get my shipment, and everything is thrown into a huge box, chips and cans together - most always damaged products! AND at least one lid is defective in every box. And I always seem to have a few items I cleared from my shopping cart that ended up being ordered anyway.
Come on, Vitacost / Kroger. You can do better!!!
Signed, no longer a "loyal" customer, and looking for somewhere else to shop that isn't Amazon.”
“Years ago, this was a great company, but since then, steadily downhill. I placed an order with them which was supposedly damaged in transit and then the replacement order was also damaged in transit. How is it possible that both orders could be damaged in transit? And then they offer nothing to make it up. Just go ahead and place the order online again, seriously? A third time? Not to mention all the time wasted.”