“I had to make a claim & the whole process was seamless. Was seen virtually via a GP, referred & in to hospital within 4 weeks. Had to wait a bit to have my call answered, but when I did, have received a brilliant service. Was also impressed at how many things I get being a customer - even when not making a claim. Overall, wouldn’t want to go anywhere else.”
“Fantastic cover with loads of rewards for being healthy. I get free cinema tickets, free coffee and ive got a new apple watch for virtually nothing.
I like the fact its an insurance that you can benefit from even if you dont need to claim.”
“I was looking for life assurance when I came across Vitality. After filling out the initial online enquiry I was contacted by phone within minutes. The girls who dealt with me were very helpful and talked me through my application, sending all my information via email. There were no hard sell tactics and the insurance itself is excellent value for money, giving me peace of mind for my family. All in all, a great experience dealing with this company.”
“Livraison rapide , l'appareil est geniale , conforme a mes attentes , il fonctionne impeccable , j'ai fait plusieurs essais et je suis totalement satisfaite . Achat tres utile je vous le recommande”
“AWFUL.
How Neville Koopwitz can preside over a company that has a 1.3* rating is frankly a joke. Get some VOC data in your management meetings.
'Phone lines don't work for the travel team so I can't connect you' - any excuse whatsoever.”
“Dreadful company. No-one is accountable. They don’t put names on e-mails , there is no joined up service between departments. They’ve gone downhill quickly over the years I’ve used them. They try to bribe you into staying with a small discount and talk about cancer to scare you into staying.
Took ages to respond to a complaint and when they finally sent me the e mail with “complaint response attached” …. guess what ….. no attachment. So frustrating !!”
“Sorry to say this company is not good at customer service....
Takes them forever to answer the phone....when they do you are passed from department to department....I went through the security 3 times before I spoke to the correct person....
Even then its form after form.....I was paying nearly £400 per month......just cancelled !”
“I joined vitality healt a year ago and spent a very long time on the phone going through my health details and the conversation was recorded in which I made sure that prostate cancer was covered and the sales agent confirmed this at least 2 times. I then took out the policy based on the agents guarantee , 1 year on I developed the cancer and Vitality agree I was told I was covered but they now say it was a mistake. And I’m not covered the offered me £250 compensation but just my premiums were nearly £5000 I refused there offer and str now going to take legal proceedings against them. . Do not touch them. they are just another greedy insurance company”
“Dreadful. Couldn't instigate a claim due to the bank holiday. Wouldn't backdate claim when I eventually got speaking to them 4 days later. Completed claim online, rang them 4 times. A hour on hold. Sent an email. Totally useful. Rip off. I'll make sure you dissuade everyone I know from using them.”
“Bupa or Vitality? BUPA!
If anyone is considering medical insurance, I definitely recommend BUPA. (I used to have BUPA Insurance - now VITALITY)
Why no recommend Vitality:
- if you have a problem, e.g. anemia or chest pain, and you have a referral from your GP for a chest X-ray and blood test - they will not accept the referral from the GP and you have to go to a specialist? But the GP doesn't know which specialist to get a referral for a blood test? I have a problem that I have been coughing for 2 months, I have chest pain and Vitality tells me to go to the NHS GP and they do not want to accept the tests that the GP ordered for me during a face to face visit.
BUPA has no such problems. They refer you for tests if your general practitioner recommends tests.
- I had a referral from a Gynecologist for a breast examination. Unfortunately, a referral from a Gynecologist is not acceptable. It has to be a GP? Bupa does not have such problems. However, a Gynecologist is a specialist who also examines the breasts and may order an ultrasound or mammography?
- Very bad experience.”
“Poor healthcare provider and not worth the money. Numerous examples of poor service, plus they don’t want to pay for anything , which defeats the object of having healthcover.”
“I had a heart attack last quarter of last year. Been waiting for my claim for more than 4 months now. My GP and cardiologist sent all the necessary paperworks. Did a lot of phone calls, they keep promising that It wont be long last week. Then the last time i rang them again and verbalised my disappointment, they said they are asking again my GP for more additional information not even related o my heat attack . It seems like a delaying tactics.
Really disappointed with their services.
I will probably have another heart attack or DEAD by the time I will get my claim.
Until Now I'm still waiting.....!!!”
“I was convinced to shift from a more expensive insurance to Vitality. What a mistake! 1000 forms to fill for everything, multiple requests, time and resources waisted all to avoid taking care of me and of my claims. I was shocked. I cancelled my policy after less than a month.
When I provided a bad review on Trustpilot they immediately contacted me stating that if I had not provided extra details about my experience they would have challenged my bad review. This is what they are. Very quick to discipline their disappointed customers, extremely inefficient (on purpose) when it comes to providing services.
STAY AWAY”
“Awful to deal with. Took ages to resolve a straightforward claim and get treatment. Various delaying tactics used, including asking for forms I'd already sent so had to duplicate everything. Telephone calls often unanswered; when they were callbacks didn't materialise. Processing the claim saw continual delays due to incompetence and/or claim avoidance. At the time their website was a mess, more interested in flogging other stuff than creating a clear policyholder section. Oh, and like a lot of other companies (Virgin Money are you listening?) unless you download their app forget it! Vitality spends a fortune on advertising which would be better spent improving their service. But they won't because it's money they care about. Give them a miss.”
“Don’t think anything in the name relates to this company. They are just an insurance company that is trying to make as much money as they can.
I’ve been a member for three years and it’s never easy dealing with them. If only they could be like Petplan.”
