Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 458 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 458 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Chris Brook

Vivid Care 5 star review on 22nd September 2023

Anonymous

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the reasons I wanted someone to look at my chair was the noise it is making, but this is still happening, having only had the chair just over 2 years, I feel a little unhappy with the this and anxious”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thanks for your feedback, and apologies for the delay in responding. We will arrange an engineer to attend and look at this further at no extra cost - our aftersales team will be in touch to sort this. Many thanks for your continued business - it's much appreciated. Kind regards Tristan

Posted 2 years ago

“We were very pleased with the installation. It was fully explained by the fitters and left in a clean state. Thanks to the two fitters Mike and Jamie who were fully experienced and very caring. Also Graham the electrician who was also very knowledgeable and kind.”

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Posted 2 years ago

“A very professional genuine caring very helpful knowledgeable staff and engineers who are always willing to do there very best to help the customer what ever the issue etc I strongly recommend anyone who needs a mobility scooter to go to them first.”

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Posted 2 years ago

“Excellent customer service! Despite an initial issue with my new electric wheelchair, it was resolved incredibly swiftly and professionally.”

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Posted 1 year ago

“I cannot speak highly enough about my experience with the efficient and swift help I received. Maxine understood immediately that I needed urgent help, my husband having fallen twice in three days. She organised delivery of the Raizer M, which arrived within 24 hours of my conversation with her. She also sent me additional "toptips" which were useful. I would highly recommend the chair as easy to put together and operate. Having the Raizer M has given my husband and me peace of mind that we do not have to rely on outside help. It also means that we don't take up scarce NHS resources, needing an ambulance and trips to A&E. Thank you - fantastic product and the best customer service.”

Helpful Report

Posted 2 years ago

“From my first contact with the lovely Maxine, Richard, and Ben it has been a hassle free experience. I was looking for a chair for my very bad double curvature of my spine from Scoliosis. The older I become the more pain I am in. I had never heard of this company until I saw it on Google,, and read the 5 star reviews. I purchased the wonderful LENTO chair with motorised facilities. Ben came to my home to do a full assessment, bringing along a Lento chair to demonstrate. He listened extremely carefully to my needs/wants/problems. Time was not important, not once did he look at his watch, or look bored. An extremely pleasant, well informed/trained young man. I initially thought they would not deliver to Kent, they did. They never complained when I was ill on the first delivery day, they made a new appointment to deliver again. When my chair finally came, Ben set it up to suit my comfort/needs. It can be adjusted if necessary. I cannot praise this company highly enough, I will be buying from them in future. They operate on the old style customer service which I love. The customer comes first. Some of my friends say I paid a lot of money for this chair. I tell them ''You cannot put a price on comfort. Taking less drugs for pain has to be a plus''. I recommend this company/staff 100%. Especially my Lento chair.”

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Posted 2 years ago

“Excellent service, excellent communication. It has been as absolute pleasure doing business with Yorkshire Care Equipment. Maxine was incredibly helpful and flexible, going above and beyond in trying to creatively find solutions to my requests regarding a riser recliner for my father. I will certainly come back to YCE for any future requirements.”

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Posted 2 years ago

“We needed a new 4 wheeler roll-top for my husband.....and needed it quickly as his 3wheeler developed problems. With no way of getting to the shop,we rang Yorkshire Care and received wonderful, caring attention from a delightful lady called Frances. She discussed options and prices and gave us time to think about it ,then we rang back to buy the Server,by Rehasense,and did the paperwork....then Frances absolutely made our day when she said she would deliver it personally on her way home from work! What an amazing kindness......my husband really loves it and is walking so much better with the new walker.....we call it his Rolls Royce! Thank you all so much for your care and attention.”

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Posted 2 years ago

“From first enquiring for a service to be carried out, quote was submitted and job was completed, all within the week - excellent service.”

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Posted 3 years ago

“Everything very helpfull”

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(Yorkshire Care Equipment - Harrogate) - Posted 3 years ago

“Very helpful”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Hi the chap who helped us was really helpful , polite and very paishant . He managed to sort out the problem I had for a longtime, it was worth coming over from huddersfield when home really happy I'm glad I made the right choice in coming over to see yorksher care thank you”

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Posted 4 years ago

“Brilliant service , wouldn’t go anywhere else.”

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Posted 4 years ago

“I made an enquiry about the Raizer chair. Later that day I was given a choice of demonstration dates, the earliest being a few days away. Steve arrived as arranged, demonstrated the chair, answered all my questions and provided email confirmation the next day. Delivery was by courier 48hrs after placing my order. Minimum fuss, maximum result.”

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Posted 4 years ago

“Fantastic service and knowledge, very appreciative. Thank you david.”

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(Yorkshire Care Equipment - Harrogate) - Posted 4 years ago

“Brilliant staff and so knowledgeable about the needs of the people they are dealing with , Maxine was a pleasure to talk to and so helpful in guiding me through what we needed . We bought a Raizer M lifting chair brilliant aid , now feel so much safer if my wife falls I can safely get her up from the floor. Thank you so much , will go no were else now .”

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Posted 2 years ago

“Really helpful from start to finish. I hired a scooter for the weekend.”

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Posted 2 years ago

“Bought a Joy Rider electric wheelchair which is light,easy to handle, and easily lifted into car boot.I must commend David Jordan who made the decision to buy very easy with his helpful manner. It was a pleasure to deal with this company. Sheila Cuthbert.”

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Posted 2 years ago

“David was super extremely helpful the shop was warm and spacious and staff courteous -10/10”

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Posted 3 years ago

“Kind and helpful service”

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(Yorkshire Care Equipment - Harrogate) - Posted 3 years ago

Vivid Care is rated 4.8 based on 458 reviews