Vivida Lifestyle Reviews

4.7 Rating 261 Reviews
91 %
of reviewers recommend Vivida Lifestyle
4.7
Based on 261 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.8 out of 5
Read Vivida Lifestyle Reviews

About Vivida Lifestyle:

The Vivida Lifestyle exists to inspire & empower one another to unlock our full potentials and live our best & healthiest lives doing what we love. To live a life well-lived with purpose & connection; connection to adventure, freedom, balance, the planet, others, and oneself.

For the adventurers the dreamers the thinkers & the doers. Vivida is a community. A philosophy. A lifestyle.

Visit Website

Email:

miranda@vividalifestyle.com

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Vivida Lifestyle 5 star review on 4th February 2022
Mark S
Vivida Lifestyle 5 star review on 27th October 2021
Antoine V
Vivida Lifestyle 5 star review on 22nd August 2021
Anonymous
Vivida Lifestyle 5 star review on 23rd May 2021
Maria G
Vivida Lifestyle 5 star review on 25th March 2021
Mowgli
Vivida Lifestyle 5 star review on 19th March 2021
Buscokite
Vivida Lifestyle 5 star review on 18th March 2021
Greidy
11
Anonymous
Anonymous  // 01/01/2019
Such a great made. Love my cold plunge poncho. I also got swim suits and towels. Love it.
Helpful Report
Posted 1 week ago
The best and warmest changing robe on the market, i'd have it in every colour if I could. Also excellent customer service there was a minor problem with the zip and it couldn't have been handled any better 10/10 fantastic customer service. Will defintely shop with Vivida again.
Helpful Report
Posted 1 week ago
We are in Costa Rica for 4 weeks and I wanted swim wear that would look good and I could use all day in and out of the sea. The athena reversable bikini top is great for a bit of added sun protection and comfort and fine under a sun dress of t shirt too. Great idea to have two colours. The recycled swimwear is just the thing in the eco lodges of the Osa peninsula!
Helpful Report
Posted 2 weeks ago
I liked the look of this coat/changing robe. I took a lot of time to decide. I was excited to receive. Arrived within 5 days. I was disappointed. The quality was not as I would expect. So I started a returns process. That went smoothly. Coat returned. Refund took 28 days to reach my account. In this day and age this is truly shocking. If it hadn't have been for this I wouldn't have left a review at all.
Helpful Report
Posted 1 month ago
Hello, thank you for your response. Your feedback has been noted. As you know we communicated by email about this and your refund was made within the time period stated on our website and in the email at the time.
Posted 1 month ago
Good quality, friendly coustomer service. The problem comes when you have to return it, because the postage to UK is very expensive.
Helpful Report
Posted 1 month ago
The jacket was nice and great quality but too large even as a small. I returned the item and the refund is taking forever! Never known a company to take this long.
Helpful Report
Posted 1 month ago
Hello Fay, I am sorry your refund is taking a while, we are going through them as quickly as we can. We have spoken about this and refunds take up to 15 working days (as on the website) once they have passed through quality checks on receipt this end as you know:-)
Posted 1 month ago
The quality of the swim robe was great but you got the sizing very wrong, for larger robes you need to increase the arm length significantly and proportionally. For a robe, oversized arm length is more important that too short, especially as this would make it warmer. My experience of the returns process is very poor, I returned the robe (due to the short arms) the day after it was delivered, but 10 days later and I'm still waiting for my refund, this has prevented me ordering another robe as I need my money back. Any reasonable clothing company should be able to turn around returns quickly, so I'd recommend you partner with a larger clothing delivery or warehousing company so you can resolve your process bottlenecks.
Helpful Report
Posted 1 month ago
Hello Keith, thank you for your feedback which we take on board. Returns are received by us and then checked for quality which can take a couple of days. Refunds are then processed within 15 working days as on the website.
Posted 1 month ago
No response to emails about refunding my return. Poor customer service
Helpful Report
Posted 1 month ago
We are sorry that you feel your emails were not responded to. We respond to every email so if you can contact us separately we can have a look at what the issue is. Please also check your spam folder.
Posted 1 month ago
I have ordered from Vivida on two occasions now. Both times, the items I purchased were perfect, the communication was great, the delivery times were amazing, and the service was awesome, making from ordering from New Zealand easy! Nic, Wellington, NZ
Helpful Report
Posted 1 month ago
Quality of product not quite what I expected and it runs quite large. All of this is manageable, but went through a cumbersome return request process only to find it costs $68 to return by mail an item that costs $85, which makes no sense for me. I strongly urge overseas customers to inquire about return policy and cost before purchasing anything from Vivida. A waste of money and product for me. And never heard from customer service on this matter.
Helpful Report
Posted 1 month ago
Hello, thank you for your review and we are sorry that you have had to write this. We advised that you did not need to send your order back by a courier but that we did suggest it was by registered post. This was discussed by email after you confirmed our previous two emails about this had gone into your spam folder. You can read more about our returns on the website. Many thanks.
Posted 1 month ago
Love this brand. Always better and better products. 100% quality
Helpful Report
Posted 2 months ago
I have tried and tried to get a reply from you so I can return two items to date I have not heard from you. I now have two items I cannot use and I am £90.00 out of pocket, unless this is resolved I would never recommend your company to anyone.
Helpful Report
Posted 2 months ago
Hello Margaret We received a message from you on the 13th December at 12.26pm which we replied to at 3.04pm on the same day. WeI directed you to our Returns page on our website where you can start your return automatically. As you had not replied we assumed all was okay. We also replied to you yesterday, again to the same email address, within the same thread. If you have any further issues please email us back on that thread and we can go from there.
Posted 2 months ago
Quality holds up with other top brands
Helpful Report
Posted 3 months ago
Kerry is an amazing customer service person. Thanks Kerry
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Posted 3 months ago
This is a Christmas present but looks very nice and well packed. I like the colour!
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Posted 3 months ago
the lady i dealt with through email was excellent answered my emails strsight away her name was kerry .
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Posted 4 months ago
Really great customer service and exchange. Definitely size up!
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Posted 4 months ago
Excellent service and top quality, stylish items.
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Posted 5 months ago
Great experience throughout shopping and shipping. Extremely happy with the bikinis.
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Posted 5 months ago
Love the products, first time in years (or life?) I m not scared of loosing my bikini when jumping in the water while also feeling sexy! Also got my second poncho after buying my first one ten years ago, and I love the new additions from the zip pocket to the holes on the side to slide your hands and get changed smoothly.
Helpful Report
Posted 6 months ago
Vivida Lifestyle is rated 4.7 based on 261 reviews