“We purchased a Vizio TV last 2018 within a few months it broke. We followed the policy by Vizio and had it replaced on February 27, 2018. Now is only 11 months old and our $1000 television does not work. It has volume but a black screen. We called thinking it was still under the one year manufacturers warranty to find out when you get a replacement from them you only get a 90 day warranty or what is left from the ORIGINAL DATE OF PURCHASE! Why would we be penalized since the first TV broke that the new one out of the box would only get a 90 day warranty. That new tv comes with a one year manufactures warranty but I was told since they replaced the one that broke it only comes with a 90 day warranty. Why you can't stand behind your product for a year. I was on the phone with customer service for over an hour with three people to be told by the "Customer Care Team" there was nothing they could do for us except offer us to buy another TV for $720 plus shipping when you can purchase it for $850. That is ridiculous why would invest another $720 after already spending $1000. Do you know what kind of tv I could of bought for $1700. We waited a long time to purchase this tv, spending $1000 was a big purchase to have it break not once but twice in less then 11 months. I am only asking for the same warranty that anyone else would receive for that TV that was delivered out of the box on February 27, 2018. This is a real hardship for us to have to replace this tv. They need to do the ethical thing and replace the TV that is currently under the manufactures warranty.”
