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Vodacom Reviews

1.4 Rating 121 Reviews

8 %

of reviewers recommend Vodacom

Company Reviews

1.4

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Vodacom 5 star review on 23rd November 2023

Vodacom 1 star review on 22nd November 2022

Vodacom 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vodacom as a network is a poor network provider with very poor customer service!. I opened a Vodacom fiber contract a year ago and closed the account but it still shows as arrears on my credit score, i have called several times for them to fix the matter and no one has been helpful. I also took out a voucher advance for R300 and was charged R500. Still no one was able to assist me in this matter!. I WILL NEVER ASSOCIATE WITH SUCH A POOR SERVICE PROVIDER AGAIN!”

Posted 2 weeks ago

“Vodacom customer service.... terrible and will not recommend”

Posted 2 weeks ago

“Change your email address on the app (because the functionality is there and we live in a tech-savvy era) yet.... no statement and when you call in you are told, you NEED to call in to change your details... The customer service bot is useless... it gives you stupid options and answers, that don't help at all and no option to speak to a consultant when you call... or chat via the app... you NEED to access Vodacom's website to get the option to speak to a consultant - if you are lucky... Quick to take your money and sell you something new, with no regard for after sales service or actual customer support...”

Posted 2 weeks ago

“terrible service , rate them 0%. how difficult is it to cancel my contracts. upgrading my contract without my consent. consultants lying to consumers . i am lost for words, pathetic service. on hold for 55 minutes”

Posted 2 weeks ago

“No words can describe my experience with Vodacom. They should close shop and leave. They are the worst service provider and I wouldn't recommend them to anyone.”

Posted 2 weeks ago

“This app is awful. I hate it. It is always buffering and I can't find anything. It is absolutely BS.”

Posted 2 weeks ago

“Very very disappointed...I bought a screen protector at Vodacom "Ultra Tempered glass" and before end of the week the screen protector started cracking on its own and I went to the branch and I was told that they are waiting for someone to confirm and waited for like 5 weeks without any response...I went back and I was told that they can not change the screen protector because they are assuming that I broke it on purpose...I am very disappointed”

Posted 3 weeks ago

“Bonus airtime disappears within hours after buying airtime, no phone calls or internet usage. Prizes won in competitions not available or received. No customer support available except the useless Tobi bot. Complaint emails sent to customer service bounces back undeliverable. LTE signal disappears without notice.”

Posted 3 weeks ago

“I have been with Vodacom for over 12 years and in all that time they the most horrible company there is ,they don't deserve even 1 star. There service is horrible they ly to you just to make money. The customer care department is rude. When they make you ups and you get frustrated with them they put the phone down in your ear. There is no care form the customer they just want money. I left MTN for this horrible disappointing company. They are just the worse you can find. I would recommend not to get them as a provider!!!!”

Posted 3 weeks ago

“Dishonest service provider! When I got my new device they double deducted the monthly amount in the first month. The local Vodacom branch manager tried everything to resolve the issue, to no avail. Yesterday I bought additional data, being valid for 7 days. When I logged on today, it states my data is finished yet I have not used all of it. Just scrolling through the reviews shows that I am not alone in my believe that its a rotten company! I also have contracts with their opposition, MTN with whomI have had little to no problems ever!”

Posted 3 weeks ago

“I'm now starting week 3 trying to port my number and the porting department just shows no signs for service,very incompetent staff , Vodacom should be ashamed of them self with terrible services like this”

Posted 1 month ago

“0 Rating. Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and there is safe to theft and vandalism of batteries and solar panels.** When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one. ***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. *** This is completely unacceptable service from a "major" company like Vodacom. I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.”

Posted 1 month ago

“Be aware Vodacom does not disclose the full information to you, The different departments tell different stories, I was told my account was settled, but then kept receiving debit orders, No invoice was sent saying you owe this much but a debit was charged against the account. I would recommend the following when canceling the Vodacom Contract: 1: Call 2 Months ahead of time, Ask for a reference number that the contract is canceled. Ask for an email and SMS that the contract is cancelled. 2: Request the Agent you are speaking to Name and record the time you called Vodacom. 3: Call the claims department 30 days Before the contract being canceled and ask for the final invoice. 4: Pay the final amount and then request a letter that your account is paid up. 5: Request them to cancel the debit order and ask for a reference for the call that the debit order is canceled. These are hurdles they will make you jump through just to get your contract canceled, they won't explain it to you and you will need to give them the references as proof. I hope this helps anyone preparing to close their Vodacom contract and also warns anyone who is thinking of getting a Vodacom Contract.”

Posted 1 month ago

“WORST service from Vodacom. Moved into a new house and had to move the fibre to our name. We got the contract to start from the first of the month, it is now the 5th and we have been calling everyday, fibre still not activated (that we are paying for) and keep on being told the problem is 'escalated' with nothing done. Poor service delivery... It CANNOT be that hard...”

Posted 1 month ago

“i was surprised by a debit order that i do not know about it.someone used my vodacom account to take 2 phones.I was due for upgrade but i did not upgrade on time so someone went to mainlane game store to fraud my account .I tried to get help at woodmead vodacom but they are referring me to vodaworld store.why must i battle to get help after i went to police station to do affidavit but no help. A lady from vodacom send an email to fraud department and they deleted the two lines but i still get debited everymonth . can someone get a camera footage who could have done that but it seems like it is difficult .They used my old contract to upgrade of which i suspect is inside job.”

Posted 1 month ago

“Vodacom is scamming people. I cancelled my contract but I'm still being billed. Yourl have scammed wrong person this time around, I'm escalating the matter”

Posted 1 month ago

“Price increase but service very very bad.”

Posted 1 month ago

“Worst service. Do not use them bunch of professional thugs.”

Posted 2 months ago

“VODACOM is exploiting people. We canceled our contract a month before time, and now, 3 months later, after phoning, emailing, and getting reference numbers, the installments are still going off. What a bunch of wankers, that after not slipping one payment in 20 years. I now called on the ombudsman to solve the victimisation.”

Posted 2 months ago

“Worst customer service trying to reconnect my fibre. got better service from MWEB. Vodacom agents are the rudest because Vodacom is big. Customer comes first remember that when Vodacom no longer has customers.”

Posted 2 months ago

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Vodacom is rated 1.4 based on 121 reviews