Vodafone Reviews

1.2 Rating 2,000 Reviews
C
Happiness Grade
Read Vodafone Reviews

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom

Vodafone have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their refunds.

B-

Price - Excellent

72.73%
Industry Average
Basically I ended up with the phone I wanted, the contract terms I wanted and the price was within £1 of my previous contract with them.
- Mr Phillip Handford
My iPhone 6S was snatched by a fast cyclist while waiting for a bus in Dublin. I used my husband's phone to contact my daughter who contacted Vodafone. Within 5 mins the sim had been cancelled. I went straight to Vodafone I. Forestside Belfast when I got back to Belfast and again they were so helpful . They gave me a very competitive price and I got an iPhone 7. Honestly so helpful. Many thanks
- Anonymous
A-

Delivery - Fast

87.50%
Industry Average
Was in urgent need of a micro sim for a phone which had been purchased elsewhere for a birthday gift. As long standing customer sim and delivery was to be free. Sim arrived the very next day, but invoice followed two days later for full cost, but one quick chat and it was credited to account whilst still online.
- Margaret Mackenzie
Ordered broadband with Vodaphone but the delivery company (DPD) repeatedly failed to deliver the router so I was left without broadband for a few days. Vodaphone customer services were very good at getting it sorted. Only down side was that they insisted on using DPD to make the delivery so I ended up having to pick up the router from a store myself.
- Anonymous
Ordered broadband with Vodaphone but the delivery company (DPD) repeatedly failed to deliver the router so I was left without broadband for a few days. Vodaphone customer services were very good at getting it sorted. Only down side was that they insisted on using DPD to make the delivery so I ended up having to pick up the router from a store myself.
- Anonymous
F

Refunds - Difficult

20.00%
Industry Average
One customer service rep told us that we would get a full refund, since then they have changed their mind and are insistent only 3 months will be offered.
- James
They said there is no remaning balance on account an receiced confirmation email that I moved to Pay as you and I have been told if the calculation is correct I may get a refund to overpayment.
- Anonymous
1hr 12minutes on the phone Vodafone can't refund it as Brough from store.
- Anonymous
70.69%
Industry Average
The service provided is intermittent at best in my last two years as a customer. They have been a let down in terms of providing the service they advertise however they did compensate Me for my loss adequately so it's a middle score.
- Dewi Cripps
I am a new customer in Vodofon, I want to express my gratitude for the service I received. I was served by Mr. Benan Ekinci spent two and a half hours to make a complete offer that suits my needs, he was kind and patient and helped me with everything I asked of him. , he went a step beyond high standards to send me happy and satisfied home.You definitely got another long term customer
- Gordana
Have to say the service I received was very good.
- Keene