Vodafone Reviews

1.2 Rating 2,000 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,000 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024
Barbara Jackson
Vodafone 1 star review on 10th January 2023
George Priboi
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
Vodafone 1 star review on 27th December 2022
Kevin-Anthony O'Neill
Vodafone 1 star review on 21st October 2022
Vadym Shcherbakov
44
Anonymous
Anonymous  // 01/01/2019
I am a new customer in Vodofon, I want to express my gratitude for the service I received. I was served by Mr. Benan Ekinci spent two and a half hours to make a complete offer that suits my needs, he was kind and patient and helped me with everything I asked of him. , he went a step beyond high standards to send me happy and satisfied home.You definitely got another long term customer
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Posted 1 year ago
I upgraded my phone a few days ago in the Vodafone shop in Sutton, Surrey. I was served by a lovely guy called Josh who was very helpful and patient in helping me choose a phone. Unfortunately their computer system started causing problems just as I went to pay the extra. The shop was due to close but both Josh and a technical advisor called Sam, who I think is also the manager, stayed late in order to get the problem sorted out. They managed to do it in the end but it took them approx 40 mins. Both were brilliant in sorting out the problem. I took the phone back the next day to have my data transferred over by another member of staff who was efficient and very helpful. Have to say the service I received was very good.
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Posted 2 years ago
Been with them for over 25years, Been really good all round 5 star
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Posted 2 years ago
Me very like vodafone
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Posted 2 years ago
Excellent service and strong signal
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Posted 2 years ago
Excellent network with strong signal and reasonable prices
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Posted 2 years ago
I need help to bring my old number to Vodafone there sorted it out in no time and my payment thank you so much
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Posted 2 years ago
I recommend everything quickly, fully professional, to everyone.
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Posted 2 years ago
Vodafone has the best in customer service.. calls are answered promptly.. customer service is of a very high standard.. if there’s a problem the friendly and helpful staff will do everything possible to rectify the problems!! Iv been a very happy customer for nearly 20 years... regrettably I went with a different provider(not Vodafone) for home internet and have had nothing but problem after problem and trying to get anything fixed required being shuffled from department to department and very unhelpful and rude staff with no satisfactory outcome... Vodafone is hands down the best!! 😍
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Posted 3 years ago
I don’t usually write reviews but Niharika from India who is was dealing with on your TOBi app was absolutely fantastic and a credit to your team! I really hope she gets the credit she deserves for this as nothing was to much of an ask and you don’t usually deal with customer service as good as her!! Well done Niharika!
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Posted 3 years ago
Very good and quick service
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Posted 3 years ago
I would like to give 5 🌟. customer service today..I have had few things sort it out with Vodafone ..Ashmeet was really helpful,very kind wich is these days very rare...Thank you Vodafone Thank you Ashmeet for your Help!
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Posted 3 years ago
Just spoke to a wonderful cheerful lady about my visa fine account she explained everything and was soo lovely she has totally put a smile on my face people like these are very rare so thankyou so much 💯🌈
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Posted 3 years ago
Great place to get phones always save me money have used for many years
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Posted 4 years ago
I was with sky mobile for two years they didn’t offer me an upgrade , however vodaphone was happy to assist , customer services most wishes are granted
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Posted 4 years ago
Very good deal easy to use
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Posted 4 years ago
Excellent service, cant do enough for You, treat you like your the first person they've spoken to, nothing is too much trouble and absolutely lovely.
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Posted 4 years ago
I think vodafone is perfect and of ourse brilliant service Depending on ur problems Im sure they all help in ther own ways Overall vodafone service is great
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Posted 4 years ago
Would highly recommend Matt who works at Chapel Field Norwich Vodaphone Store, I purchased a new phone and he set it all up for me, no trouble at all. As a pensioner with not much techno knowledge he was very patient in showing me how my new phone worked. Was very kind and patient.
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Posted 4 years ago
Problem with understanding last months bill-spoke with Kieron-excellent service Hope he gets this feedback!
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Posted 4 years ago
Vodafone is rated 1.2 based on 2,000 reviews